GrangePrint.com Reviews 278

TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Look NO further!! This is a GREAT printing company for canvases. 💯 Everytime on multiple different styles of canvas prints ordered. Have also dealt with customer services and found their assistant ex... See more

Rated 1 out of 5 stars

Placed a canvas order on 27 April, almost 3 months ago at the time of writing. Warnings of COVID related delays on their website did not suggest it would be this long and still no sign. Poor communica... See more

Company replied

Rated 1 out of 5 stars

Got a deal through Groupon, ordered on 7th July 2020 and still not received my order. I’ve emailed twice for an update and got same response. On my order status it just says COVID-19 June update. I un... See more

Company replied

Rated 1 out of 5 stars

ordered the canvas print and paid for delivery just to receive delivery to a matalan without asking. When you charging nearly a tenner for that, you should at least ask your clients if thats ok to do... See more

Company replied

Company details

  1. Photo Printing Service

Information provided by various external sources

Beautiful Personalised Products We're specialists in personalised canvases, printed products and gifts.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

278 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Large collage canvas

Ordered a larger collage with quality check. Customer service was truly excellent and the canvas is beautiful. Really grateful to you xx

October 1, 2020
Unprompted review
GrangePrint.com logo

Reply from GrangePrint.com

Hi Caroline
Thank you for this lovely feedback!
Hope you will shop with us again soon.
Ashton
Customer services

Rated 5 out of 5 stars

Canvas Print.

Canvas Print.
Site pretty easy to you use.
Isabelle was brilliant with her assistance with the change in font .
Polite and very helpful and professional.
I would recommend the site.
Lynda

September 24, 2020
Unprompted review
GrangePrint.com logo

Reply from GrangePrint.com

Hi Lyn
Thank you for this lovely feedback!
Hope you will shop with us again soon.
Ashton
Customer services

Rated 5 out of 5 stars

Love this site!!!!!

Love this site I’ve order a few different items never disappointed!!!!! Delivery is fast too great for gifts

September 21, 2020
Unprompted review
GrangePrint.com logo

Reply from GrangePrint.com

Hi Debi
Thank you for leaving this lovely feedback!
Ashton
Customer services

Rated 5 out of 5 stars

Very good customer service

Recently ordered 2 x prints from Grange print when they arrived they were creased which spoilt it completely rang their customer services who asked for photo of damage they re printed them with no hassle at all. Very pleased with out new prints would use again.

September 21, 2020
Unprompted review
GrangePrint.com logo

Reply from GrangePrint.com

Hi Jan
Thank you for this lovely feedback, we really appreciate it!
Hope you will shop with us again soon.
Ashton
Customer services

Rated 5 out of 5 stars

Fantastic product and great Customer Service

I ordered two canvas and they are absolutely brilliant . Every part of the shopping experience was smooth and clear especially as there are so many different options!
I was especially pleased with the help of the creative designer Isabella Gabrielli who was extremely helpful and hands on with advise and portrayed a great customer service on behalf of the company!
The final products look amazing on my daughters wall!
Thanks so much one very happy customer!

September 16, 2020
Unprompted review
GrangePrint.com logo

Reply from GrangePrint.com

Hi Karen
Thank you for this great feedback!
I will indeed pass on your comments to Isabella and the team.
Hope you will shop with us again soon.
Ashton
Customer services

Rated 5 out of 5 stars

Recommendations

I couldn't recommend grangeprint enough the efficient service I received was excellent. The contact from them was so responsive and professional.

September 6, 2020
Unprompted review
GrangePrint.com logo

Reply from GrangePrint.com

Hi Edel
Thank you for this lovely feedback, we really appreciate it!
Hope you will shop with us again soon.
Ashton
Customer services

Rated 5 out of 5 stars

Best Service and Excellent Customer Service

I have now used Grange twice. Excellent prices and the best customer service. Nothing is too much for them. I am totally thrilled with my purchases. Looking forward to using Grange for my Christmas gifts. Give them a try they are brilliant x

September 4, 2020
Unprompted review
GrangePrint.com logo

Reply from GrangePrint.com

Hi Dominique
Thank you for this great feedback, we really appreciate it!
We are more than happy to provide you with your Christmas gifts
Ashton
Customer services

Rated 5 out of 5 stars

Birthday banners

Great banners done in quick time

September 3, 2020
Unprompted review
GrangePrint.com logo

Reply from GrangePrint.com

Hi Alison
Thank you for the feedback, we are so happy you liked your birthday banners.
Hope you will shop with us again soon.
Ashton
Customer services

Rated 5 out of 5 stars

Absolutely perfect and kept me updated…

Absolutely perfect and kept me updated with any issues

September 3, 2020
Unprompted review
GrangePrint.com logo

Reply from GrangePrint.com

Hi Linda
Thank you for leaving this great feedback!
Thank you for your custom and hope you will shop with us again soon
Ashton
Customer services

Rated 5 out of 5 stars

I was really pleased with my purchase…

I was really pleased with my purchase from Grange print, they did really great job.

September 2, 2020
Unprompted review
GrangePrint.com logo

Reply from GrangePrint.com

Hi Sean
Thank you for leaving this great feedback!
Thank you for your custom and hope you will shop with us again
Ashton
Customer services

Rated 5 out of 5 stars

Excellent service and fast delivery

Very happy with the service and fast delivery I've received from GrangePrint.
I ordered a personalised glass token and received it in 2 days.

September 1, 2020
Unprompted review
GrangePrint.com logo

Reply from GrangePrint.com

Hi there
Thank you for leaving this amazing feedback!
we really appreciate it.
Ashton
Customer services

Rated 5 out of 5 stars

Isabella was amazing from start to…

Isabella was amazing from start to finish, helping me through any image quality issues raised had to make sure the canvas was perfect. Can’t fault them. Customer service is awesome!

September 1, 2020
Unprompted review
GrangePrint.com logo

Reply from GrangePrint.com

Hi Isaac
Thank you for leaving this great feedback!
Thank you for your custom and hope you will shop with us again soon

Rated 5 out of 5 stars

Excellent quality canvases

Excellent quality canvases. So pleased!!

August 27, 2020
Unprompted review
GrangePrint.com logo

Reply from GrangePrint.com

Hi
Thank you for taking the time to leave us this great feedback.
Many thanks for shopping with us.
The GP Team.

Rated 2 out of 5 stars

Beautiful

Beautiful print but the delay was too long.

August 27, 2020
Unprompted review
GrangePrint.com logo

Reply from GrangePrint.com

Hi Purity
Thank you for taking the time to leave this honest feedback.
Thank you for your custom and hope you will shop with us again soon.
The GP team.

Rated 5 out of 5 stars

Excellent quality. Prompt and responsive customer service.

"I have ordered a Canvas from GrangePrint as a souvenir to my wife on our tenth anniversary. The ordering process was easy and quick. When I received the order, I was impressed with the printing quality and resolution. The customer service was excellent. The canvas alignment was a bit off. I approached the customer service. They were friendly and understanding. They reviewed my issue and very kindly agreed to send me a corrected canvas, free of charge. Full marks to the quality of the canvas and customer service. I therefore strongly recommend Grongeprint for all their personalized products."

August 24, 2020
Unprompted review
GrangePrint.com logo

Reply from GrangePrint.com

Hi Santosh
Thank you for taking the time to leave us this feedback.
We really appreciate it.
Many Thanks
Ashton
Customer services.

Rated 4 out of 5 stars

Very good quality, responsive customer service

Ordered a canvas print for my daughter's birthday. Though it was delayed due to covid-pandemic the customer service team responded very promptly when contacted and delivered the item by special delivery the very next day at no extra cost. Restored my faith in online shopping. The personalised canvas print is very good quality and exceptional value for money. The colours are reproduced exactly as ordered. Really pleased with the transaction overall

August 23, 2020
Unprompted review
GrangePrint.com logo

Reply from GrangePrint.com

Hi Deepak
Thank you for taking the time to leave us this feedback.
We really appreciate it.
I am glad to read you are really pleased with your order.
If there is anything else I can help you with please email direct to ashton@grangeprint.com
Many Thanks
Ashton
Customer services.

Rated 5 out of 5 stars

Great service!

Great service, item arrived exactly how I hoped. Fast secure postage too!
Great quality item and fantastic value for money.
Thank you!

August 22, 2020
Unprompted review
GrangePrint.com logo

Reply from GrangePrint.com

Hi Jo
Thank you for this great feedback!
We really appreciate it.
If there is anything else I can help you with please email direct to ashton@grangeprint.com
Many Thanks
Ashton
Customer services.

Rated 5 out of 5 stars

Excellent Quality and Customer Sevice

Excellent Quality. I order two canvases, created using pictures I took with my phone. I was unsure about how they would look on a canvas, but the quality of the finished product is top class. Would highly recommend to anyone looking pictures for their home. 10/10

August 21, 2020
Unprompted review
GrangePrint.com logo

Reply from GrangePrint.com

Hi Joseph
Thank you for the feedback
I'm very glad to see you are happy with your product and would recommend us!
Many Thanks
Ashton
Customer services.

Rated 1 out of 5 stars

I ordered 3 tshirts for my…

I ordered 3 tshirts for my grandchildren in may, i was very understanding due to covid19 etc but when my numerous emails were being ignored I decided nearly 3 months down the line to send a recorded delivery letter to try get my order or a refund, a week later success! My tshirts arrived only to find 1 tshirt was correct the other 2 were not what I'd asked for plus was sent ages 3/4 instead of 2/3 I paid £9:95 each for tshirts that I asked for specific words on them & received tshirts I could have bought in my local supermarket for £4:95! The invoice actually has my correct orders on it with 1 tick next to the correct tshirt, the other 2 didn't so its obvious they knew they were wrong items! I'm so disappointed & fed up i can't be bothered to do anything about it now but I needed to write a review like this as I've never ever experienced lack of customer service like this! Absolute disgrace never use again!

August 20, 2020
Unprompted review
GrangePrint.com logo

Reply from GrangePrint.com

Hi Claire, I cannot find the order number you have supplied with Grangeprint.com. Please can you supply a Grangeprint order number? Thank you.

Rated 5 out of 5 stars

Happy customer

I ordered the wooden heart keyring and had a picture of my 2 cats on it, when it arrived I was so pleased with it, great service and quick delivery.

August 20, 2020
Unprompted review
GrangePrint.com logo

Reply from GrangePrint.com

Hi Stephie
Thank you for taking the time to leave us feedback.
We are very pleased to read you are happy with your order.
If there is anything else I can help you with please email direct to ashton@grangeprint.com
Many Thanks
Ashton
Customer services.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look