Grantham's Reviews 

658
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding service, noting the professionalism and friendliness of the staff who are always willing to help. Many people appreciate the efficient ordering process, whether online or in-store, and the prompt delivery of their items, often arriving sooner than expected and well-packaged. Reviewers frequently highlight the excellent communication regarding orders and the overall smooth experience from initial inquiry to receiving their products. However, some customers also noted issues with delivery communication, mentioning a lack of tracking information or notification of delivery dates, leading to missed deliveries. A few other people also felt that the after-sales service could be problematic, with some experiencing delays in resolving issues or receiving incorrect items.

What people talk about most

Service

Customers had positive experiences with service, frequently describing it as excellent, fantastic, and... See more

Product

Customers consistently note ambiguous experiences with product, with some praising quick delivery,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and efficient delivery... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Order

Reviewers mention positive feedback about their ordering experience, frequently highlighting the ease of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge Thankyou to Andy, Kevin and the whole team including the lovely ladies and gents in the accessories shop. From the moment we went to look at caravans to finally towing our new Bailey Phoenix a... See more

Rated 5 out of 5 stars

very helpful on phone when ordering and also said to phone if we needed any more questions answered which was great, delivery prompt so we are very happy customers thankyou Granthams... See more

Rated 5 out of 5 stars

Excellent service will definitely recommend and use again. Delivered on time as promised!!!!. I wasn't sure about a few things so rang and a lovely lady named Amanda answered and was extremely helpf... See more

Rated 5 out of 5 stars

From initial web search which Grantham’s won in my endeavour to find a replacement awning light for our Chausson motorhome to the part arriving a few days later it was nothing but perfect. Great se... See more


4.4

Excellent

TrustScore 4.5 out of 5

658 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 6% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(658)

239 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Drive away stand alone awning kit.

Purchased a drive away kit for my awning. Item very competitively priced & reasonable postage. Excellent correspondence & item arriving vey quickly. Not used the kit yet as have not been away & weather not good enough to erect awning.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great service.

Great service purchased two items- packages arrived quickly and carefully packaged. Items fitted. Another order sent today.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

I was looking for a seasonal awning and…

I was looking for a seasonal awning and noticed you could use WhatsApp so explained my budget and what I wanted and ended getting a camptech awning with storm straps for a reasonable price which was also free delivery and arrived in days
I came away happy so thanks to the person on the other end I never got their name so couldn't say who it was but they get 5* for their help and efficiency 👏👏👏👏👏 I assume it was the Grantham branch but I'm not sure as I've only just realised there is one in Retford after submitting this form

January 28, 2026
Rated 5 out of 5 stars

Great service you can trust

Great service
Returned my Tv because I wasn’t happy with it got a full refund and free collection with no quibbles . That’s why once I decided which was the best Tv for me I went straight back to Ben and ordered my new tv which I am very happy with. It’s rare to get the opportunity to praise a company these days concerning service and returns but I have to say Ben and Grantham have really nailed it well and truly . I will use them for everything I need because I can totally trust them . Well done to all the staff great management is apparent

January 27, 2026
Rated 5 out of 5 stars

I ordered two items

I ordered two items. one of which was not available and I was contacted immediately to let me know and ask if I still wanted to proceed with other item. Other items was received very next day - excellent service.

January 26, 2026

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