Grays Reviews 1,167

Smooth car pick-up on Tuesday at Grays. Lochie was outstanding, clear communication, right on time, and super helpful with the paperwork. Made the whole process effortless. Thanks, Lochie!

Communication

Easy to use auction system, Bought a car, exactly as described in the auction

Quick delivery and good price for a good quality wine

My second go with Grays, I found Kimmy was fantastic. The transaction was smooth and painless.

Great company, fantastic products and very helpful staff, thank you

The transaction was easy and delivery fine but the wine is undrinkable - it tastes like vinegar. Who needs 12 bottles of vinegar!

Great communication for delivery times & live auctions when you have been outbid

I am dealing with Frances, she is very knowledgeable and very cooperative.
She always listen to your queries then understands and resolve it .
She is very polite and always welcoming to answer the call

Easy to use site, products clearly offered, great prices with easy payment options

I won the auction for a commercial oven but there was literally no support to help me get it picked up and delivered to me. There was now point of contact from Grays for myself or the transport company. I’m still not sure it will get picked up

I won an auction for $211 including premium member fees.
WhenI checked online I found that the item worth only $50. I reied to email Grays customer servise who emailed me back to wait for 2 busness days and they will try to resolve the issue.
After one week, the item was shipped without sending me any email explaining what happened in my complaint.
So disappointed.

Half the items for sale or for auction are above retail prices in the shops or online, how are sellers on grays allowed to do that, buyer beware and when you do win a item sometimes takes up to a week to get a consignment note from grays or Australia post very unprofessional.

They are genuine.

Kimmy Goiris was very helpful and it all went incredibly well thanks to her and Grays.

As a first time bidder, the staff at Grays were excellent in their level of service a made the whole experience better than expected. Thanks to all of the cast & crew at Grays, and the car is as good as the experience.

Kimberly Goiris made my whole experience so simple and easy, such an amazing help.

The Auction process is down pat. Fine. Their Payment process is badly flawed. Needs an overhaul. Kind of leaves a bad last impression.

Frances was amazing to deal with and couldn’t recommend any higher.