Grays Reviews 1,167

Confusing referred process. Was contacted by a grays rep who was very vague about pricing and got it wrong big time. As a first time buyer it was a horrible experience.

What’s the point of sending a new customer a voucher code when you block its use after the customer tries to use it? Shame

item win at auction, paid for, then withdrawn from sale. Obviously didn't meet the vendors "unstated" min bid.

Excellent service by Lochie! Transparent and helpful communication which made my decision of purchase and vehicle transfer super easy! Highly recommended…

I have been a Grays customer for over 10 years and have always had a great experience. The wine is delivered promptly and no issues with damage.

The tablet is as described. The long wait time of over one week for it to be delivered was disappointing. Arrival it was processed to be left in a secure place deemed by the postie if we were not home. Thankfully our postman left it behind a plant at our front door. Grays had not packed the tablet in any form of padded bag or box. It was sent in its own box fully seen what the parcel was. Why send an item of significant cost displayed. Overall the delay of its arrival and not sent with care.

It’s great to deal with Grays.

Kimmy was exceptional to work with when selling my vehicle. her response to my emails were quick and efficient and made my first time experience of auctioning my vehicle a smooth, stress-free process.

Thank you once again.

I placed an order on Sunday 5th. Oct. 25 for 6 bottles of Grant Burge Filsell shiraz 2022. It is now Sunday 12th. Oct. 2022 and not a word when delivery will take place. Further more I have read your company has been placed into receivership. I would appreciate an answer as to when my order will be delivered.
invoice no. 2025100501-25
John Winter

I bought a pearl necklace on your website. The certificate said it was perfect in every way. I paid over 900 yuan for it, but when I received it, I was shocked. It was completely different from what was said in the photo and certificate. Not a single pearl was round. When I contacted you, you said I could send the item back and then tell us the result. However, I sent it three or four times, and you refused to sign for it. I was very disappointed that the item was sent back repeatedly. This also made me dare not go to your website to auction other items, let alone recommend it to my friends.

Delivery was on time and ariverd in perfect condition

What was ordered was exactly what was delivered and in a timely fashion

Simple to use and the freight handler was not too expensive

Frances was great from the get go, it was my first time selling with Grays and she made it a breeze, nothing was a problem, fast efficient know's her Stuff and I cant thank her more, will certainly recommend it and use it again myself.

Description wasn’t accurate, car had 5 big chips ad cracks in windscreen that wasn’t mentioned and they said car has full service history but have partial history

I would give 0 stars if possible.
I purchased a diamond from Grays Online that was advertised as Argyle certified. After copious back-and-forth and repeated requests, they failed to provide any legitimate documentation to prove Argyle certified- as outlined in the ad description.

To make matters worse, the valuer they went through later clarified that the diamond is not Argyle certified and even stated he didn’t know why it was advertised as such. This is misleading at best, and dishonest at worst.

Grays Online hides behind being “just the middleman” and takes no accountability when sellers misrepresent what they are selling. In reality, they facilitate these sales and should be responsible for ensuring items are accurately described and the seller BN3 Coins in NSW didn't respond to emails.

Between the misrepresentation, refusal to provide proper certification, and lack of accountability, I can only describe this as a rip-off. BUYER BEWARE do not trust the descriptions on their auctions, especially with high-value items like diamonds.

Kimmy looked after my wife and I fabulously well. The entire process was completely painless. She helped us to achieve the best price possible in the shortest practical time. We are very grateful for her.

It's been great working with you all at Grays.

I emailed regarding pick up. It was answered promptly and with the information I requested.
Great directions were given on arrival and when processing paperwork.
Assistance was even given to fork lifting the item onto the Ute.
I would purchase through grays again.