Graysons Solicitors Reviews 1,972

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, often highlighting their ability to explain complex matters clearly and provide reassurance. The service is frequently described as excellent, with many people appreciating the efficiency and timely responses to their inquiries, making their overall experience smooth and stress-free. However, some customers also noted occasional difficulties with communication, mentioning instances where they had to chase for updates or experienced slow response times, particularly when attempting to make contact via telephone. A few reviewers also felt that the process could be slow or that their cases were not prioritized, especially for those on a "no win no fee" basis.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and clear... See more

Response time

Reviewers mention positive feedback about response times, with many praising the prompt and efficient... See more

Customer communications

Consumers find contact to be ambiguous. Many reviewers appreciate helpful and available staff, with some... See more

Based on these reviews

Rated 5 out of 5 stars

Laura at Graysons was a pleasure to work with during our recent house purchase. All enquiries were responded to promptly. All points / potential issues were picked up before we even saw them. No chasi... See more

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Rated 5 out of 5 stars

Caroline and Robyn were fantastic to work with and kept me well informed throughout the conveyancing process. They were always quick to respond and happy to explain things clearly whenever I had quest... See more

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Rated 5 out of 5 stars

I had an accident and was skeptical about using a no won no fee company. Grayson's put me at ease straight away and was transparent through out the whole process. James Hardy my appointed solicitor wa... See more

Rated 5 out of 5 stars

Laura Humphries gave an absolutely outstanding service from start to finish dealing with the purchase of my first property. She kept me calm and levelheaded throughout. in what I am told is one of the... See more

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Rated 2 out of 5 stars

Only ever got to deal with assistant who had to refer everything. Never prepared for meetings and constantly had to chase to try and progress sale. Gave them same information several times. Only sp... See more

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Rated 5 out of 5 stars

Following my Mother’s death over ten years ago, Graysons handled the probate for my father and subsequently his Will. Recently my Dad’s property needed to be sold and the staff at Graysons in Sheffiel... See more

Company replied

Rated 5 out of 5 stars

Mr West at Grayson's Solicitors took my medical negligence case, when others wouldn't. He was professional, polite, was always happy to answer questions even contacted me while he was on annual leave... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend Graysons They have delt with an unusual situation very quickly and efficiently. Keeping us informed every step of the way . All the staff are kind and friendly and effi... See more

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Rated 5 out of 5 stars

I would like to thank Emma Hanson and her team for being by my side during the purchase of my flat process. Their working manner suits me the best, I liked the app where I could follow the process ste... See more

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Rated 5 out of 5 stars

Outstanding service. I would recommend Grayson solicitors to anyone who seeks legal assistance. From start to finish I found Shahborna Begum very mindful and positive. A professional who is highly... See more

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Rated 3 out of 5 stars

Overall my experience with Grayson's was satisfactory. I had to chase up for progress on my case as 6 weeks went by and to then be told nothing had happened because they were waiting for a copy of... See more

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Rated 5 out of 5 stars

Really impressed with Graysons, the price and the number of years they had been established as a local solicitors to Sheffield put my mind at rest. Being a first time buyer I hadn't gone through the... See more

Rated 5 out of 5 stars

Fantastic service was received from Emma Hanson and her team with the purchase of our home. Two days before completion, the purchase nearly didn’t happen due to an issue with the sellers solicitor. H... See more

Rated 5 out of 5 stars

From start to finish Emma and her team have been brilliant. To get us through the finishing post in 4 weeks was relief for with the stress of moving. Always keeping us in form of where the proces... See more

Rated 5 out of 5 stars

Very helpful, pleasant and knowledgeable staff. And most importantly, patient! It didn't seem to matter how many times I contacted them, or how many meetings, they just seemed keen to make sure everyt... See more

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Rated 5 out of 5 stars

The service provided was genuinely fantastic. Laura was always proactive, I didn't have to chase anything at all for 90% of the process, the work was all just done quickly and efficiently. Even at the... See more

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Rated 5 out of 5 stars

Was given an appointment quickly and received good advice. The work was carried out quickly and efficently All staff were pleasent and respectful. Paper work was delivered to us within a few days th... See more

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Rated 5 out of 5 stars

We went to Graysons Solicitors to make a Will, as part of the Free Will month with donations to Ashgate Hospice. Amber and the rest of the team were all lovely and very helpful, making the process ver... See more

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Rated 5 out of 5 stars

Thank you to graysons solicitors for all your help, cassie parker worked my case and she was very knowledgeable within her role, i expected it to take alot longer than it did aswell but was completed... See more

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Rated 5 out of 5 stars

We were supported by Amber at the Chesterfield office regarding Wills. My sister was given the right legal advice at every step and Amber was willing to go the extra mile to meet with her in her... See more

Rated 5 out of 5 stars

I contacted Graysons Solicitors regarding a medical negligence issue and I must say the service is received from them was first class!! Mr Ben Bailey looked after my claim and without a doubt i woul... See more

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Rated 5 out of 5 stars

Lacey Bates was amazing all the way through. We are first time buyers so everything was new however she guided us through the whole process. She was so professional, patient and understanding. She als... See more

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Rated 5 out of 5 stars

Graysons do everything to help and more after my accident a friend who had used Graysons recommended them to me. I'd never used anyone like them before so was a little worried but they were brillia... See more

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Rated 5 out of 5 stars

I recently had my personal injury claim handled by Graysons, and I couldn’t be more grateful for the service I received. From start to finish, they were professional, supportive, and incredibly kn... See more

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Rated 5 out of 5 stars

We used Graysons solicitors when selling a property recently. We found the quote to be very reasonable and the customer service excellent. We were kept updated throughout the process and didn’t have t... See more

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Rated 5 out of 5 stars

I had a good experience with Graysons Solicitors. They were very patient and easily approachable at any time.Also process was very quick. I am really happy with your service and I recommend Graysons... See more

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Rated 5 out of 5 stars

My family and I have had help from Matthew Taylor at Grayson's on a number of occasions. Every time he has been hugely helpful and supportive. I would not hesitate to recommend him to anyone looking f... See more

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Rated 5 out of 5 stars

A first class professional service was received from Laura Humphries and her team during the sale and purchase of properties. Timely responses to my emails were received and I was kept informed on pro... See more

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Rated 1 out of 5 stars

I'm sat two years after they took my medical negligence case wishing id chosen another solicitors. They seem to do things slowly. Iv had Jessica and now Anne and everything seems to be forgot about re... See more

Rated 5 out of 5 stars

I just want to say my experience with Layce bates was fantastic. Lacey was very helpful throughout my process willing to answer any questions and help me with bits I didn’t understand. Lacey wa... See more

Rated 5 out of 5 stars

Laura was really helpful and ensured that everything moved at a good pace. Laura was very helpful with our questions and walked us through the whole process, start to finish. We had no concerns throu... See more

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Rated 5 out of 5 stars

We updated our wills at Graysons Solicitors and were very satisfied with the service. The solicitor who dealt with them was friendly,helpful and professional. We would use them again in the future i... See more

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Rated 5 out of 5 stars

Grayson's was our first choice to update our Wills and set up lasting powers-of-attorney (LPA) for both of us. Their service was excellent. Our advisor had the specialist and up-to-date knowled... See more

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Rated 5 out of 5 stars

I'm really happy with how quick and helpful they were within catering to my needs not only were they patient but also very informative I recommend them too all people I know

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Rated 5 out of 5 stars

Grayson's made what could have been a very stressful event in to something quite simple. No real problems, regular communication, and all queries answered promptly

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Rated 1 out of 5 stars

I asked for these guys to represent me ,i feel they did not look at all the evidence before submitting the claim ,what they sent over was not completely how I explained it and rather than contact ne... See more

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Rated 1 out of 5 stars

The process was thorough, but slow, and the communication was terrible, with phone calls not being returned in a timely manner, if at all. E mail was a little better, but the firm repeatedly documente... See more

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Rated 5 out of 5 stars

Myself and my partner had an excellent experience with Graysons Solicitors, especially Lacey and Claire. They were professional, approachable, and clear in their advice. They explained every step of t... See more

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Rated 4 out of 5 stars

It was easy to make appointments which were convenient for us. We were given helpful advice to assist in writing our wills, and all the options were clearly explained to us. We had final versions whic... See more

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Rated 5 out of 5 stars

James H was exceptional from start to finish. Was very patient and helped me with every aspect and was able to give me advice whilst still remaining impartial

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Rated 1 out of 5 stars

They stole my commercial work without permission. My experience with Graysons Solicitors was extremely concerning. Serious allegations were advanced against me in circumstances where I had... See more

Rated 5 out of 5 stars

My house sale and purchase sale were both dealt with by Graysons . The completion was done within 5 months . Communication was good . No issues at all

Company replied

Rated 2 out of 5 stars

Without naming names.One solicitor was ok and got back to me straight away.The other one what was the senior one took days to get back to me.Very slow on what was supposed to be straight forward.Would... See more

Rated 5 out of 5 stars

Very professional and competent at handling all matters regarding the home purchase process. Our main contact worked part-time, but they have a team that support each other, and therefore it is possib... See more

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Rated 5 out of 5 stars

This company are exceptional, they are so thorough in everything , always keep you Informed of how your request is doing. The Solicitor I dealt with was honest and courteous, I would use them again,... See more

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Rated 4 out of 5 stars

Great app that shows you precisely where you are and what needs doing next, so you always know where you are in the process of buying and selling your property. Emails are usually answered immediatel... See more

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Rated 1 out of 5 stars

Wills and probate, dealing with grief and loss and then the total incompetence of this company has been beyond comprehension. The lack of professionalism has resulted in the worst possible experience!... See more

Rated 4 out of 5 stars

Overall I had a good experience with Graysons and I would recommend them. I was purchasing a house in a chain, as issues arose in the vendors onward chain, I found updates were somewhat brief from my... See more

Rated 5 out of 5 stars

Absolutely fantastic. Fast response to any questions or concerns. Made to feel at ease with clarity in all the information given. Highly recommend. Thanks again

Company replied

Rated 5 out of 5 stars

Great friendly service with knowledgeable staff who are happy to help and support you through the process. Well recommended by us

Rated 2 out of 5 stars

I’ve had a bit of mixed experiences with this firm dealing with my accident claim. Started of good, won my case but all communication has stopped. Information is different when I request information a... See more

Rated 5 out of 5 stars

I highly recommend Grayson Solicitors for their outstanding service. From start to finish, they kept me fully updated and explained everything clearly throughout my claim. A special thank you to... See more

Company replied

Rated 2 out of 5 stars

Our conveyancer was very nice when we managed to get hold of her. We were told there was an app, this never worked for us. Several times we asked for a call back and she would call our estate agen... See more

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Rated 5 out of 5 stars

I used Graysons for a No Win No Fee claim and they were great. Did everything for my and didn't take any money from my future losses either which was very nice meaning I got extra money at the end. Ke... See more

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Rated 5 out of 5 stars

Graysons have been fantastic throughout the entire process of my claim. Shahborna in particular was extremely thorough, supportive and made every step of the journey as straight forward and stress fre... See more

Rated 5 out of 5 stars

James Hardy provided outstanding support throughout my claim after I slipped in a restaurant and broke my arm. From start to finish, he was professional, responsive, and incredibly persistent, espec... See more

Rated 2 out of 5 stars

I wouldn’t recommend at all for a transfer of equity. I wasn’t a client but a party to the transaction. Not responsive to emails, I was cc’d on many, aware of conflict of interest so ofte... See more

Company replied


Company details

  1. Lawyer
  2. Divorce Lawyer
  3. Executor
  4. Family Law Attorney
  5. Personal Injury Attorney
  6. Real Estate Attorney

About Graysons Solicitors

Written by the company

Graysons is a Sheffield, Hathersage & Chesterfield based solicitors specialising in wills & lifetime planning, probate & estate administration, property, family, personal injury, occupational illness and medical negligence.

Based in Sheffield since 1925, Graysons Solicitors is one of South Yorkshire’s most established and respected Solicitors. Through its vibrant and progressive team of dedicated legal professionals—including six highly experienced partners—the law firm has built a reputation for providing expertly tailored legal advice. The firm’s Lexcel accreditation—the Law Society’s quality mark—is testimony to its excellent standards of management and quality of service.

Graysons is recommended in the Legal 500 2023 for its work in the areas of family, personal injury, private client and medical negligence.

We are here to help you with a range of high quality legal services, including:

  • Personal injury
  • Medical negligence
  • Occupational illness and injury
  • Property matters
  • Divorce and separation
  • Children matters
  • Domestic violence
  • Wills, trusts & inheritance tax planning
  • Probate and administration of estates
  • Powers of attorney

  • Contact info


    4.7

    Excellent

    TrustScore 4.5 out of 5

    2K reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Replied to 54% of negative reviews

    Typically replies within 2 weeks

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    Rated 5 out of 5 stars

    My house sale and purchase sale were…

    My house sale and purchase sale were both dealt with by Graysons . The completion was done within 5 months . Communication was good . No issues at all

    February 23, 2026
    Graysons Solicitors logo

    Reply from Graysons Solicitors

    Thank you for taking the time to leave a review, we really appreciate it.

    Rated 2 out of 5 stars

    Poor communication but we got there

    Our conveyancer was very nice when we managed to get hold of her. We were told there was an app, this never worked for us.
    Several times we asked for a call back and she would call our estate agent and not us. Throughout the course of the transaction we received her out of office several times with no alternative person picking up her work.
    We were also given contracts via email less than 48 hours before completion requesting that we print and return to their offices in paper form. We work full time. Our time is valuable too. This was very last minute and could have been more proactive and prepared earlier in the transaction.
    We were told that we were exchanging on the Friday. This didn’t happen which is fine but as usual- no communication to tell us that it didn’t happen. This meant we had to pay our removal guy to sit in the vehicle for 2 hours.
    I would not recommend Graysons to another person. I would advise to go elsewhere.

    February 23, 2026
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    Reply from Graysons Solicitors

    We are sorry to hear that you had issues with our app. We have passed your feedback onto our team regarding communication.

    Rated 5 out of 5 stars

    Best Solicitors in Sheffield for medical negligence

    Mr West at Grayson's Solicitors took my medical negligence case, when others wouldn't. He was professional, polite, was always happy to answer questions even contacted me while he was on annual leave to keep me updated. He won my case I cant thank him enough and his team it's truly appreciated. I highly recommend Grayson's

    February 23, 2026
    Graysons Solicitors logo

    Reply from Graysons Solicitors

    Thank you for taking the time to leave a review, we really appreciate it. We will pass on your feedback to the team.

    Rated 5 out of 5 stars

    Very professional team

    Very professional and competent at handling all matters regarding the home purchase process. Our main contact worked part-time, but they have a team that support each other, and therefore it is possible to speak to someone during the entire week. They were very good at answering our queries, particularly during an in-person meeting.

    February 18, 2026
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    Reply from Graysons Solicitors

    Thank you for taking the time to leave a review, we really appreciate it. We will pass your kind words onto our conveyancing team

    Rated 2 out of 5 stars

    Mixed experiences

    I’ve had a bit of mixed experiences with this firm dealing with my accident claim. Started of good, won my case but all communication has stopped. Information is different when I request information about my case. Supposed to have a pay out up to 14 days but now been a month and I’m not any of the wiser what’s going on. They don’t seem to have the same enthusiasm to when they first got this case to chase up the payout. Don’t know if it’s this month or next year. Case it self been going on for nearly 1 year, way too long for what it was.

    February 16, 2026
    Unprompted review
    Rated 5 out of 5 stars

    Superb, helpful, professionals!

    Following my Mother’s death over ten years ago, Graysons handled the probate for my father and subsequently his Will. Recently my Dad’s property needed to be sold and the staff at Graysons in Sheffield, in particular Debbie Viles and Rabyia Akhmatova, could not have been more helpful locating, and making available, copies of documents which were needed for the sale to proceed and for the legal side of things to be confirmed. I was never made to feel that I was a nuisance and that they had far more important/pressing things to attend to and everything was done in a timely and professional way. Who could ask for more? Thank you!

    February 16, 2026
    Unprompted review
    Graysons Solicitors logo

    Reply from Graysons Solicitors

    Thank you for taking the time to leave a review, we really appreciate it. We are delighted we have been able to assist your family with these important matters throughout the years.

    Rated 5 out of 5 stars

    I would fully recommend Graysons…

    I would fully recommend Graysons Solicitors. I dealt with James Hardy & he kept me fully updated of my claim.

    February 13, 2026
    Graysons Solicitors logo

    Reply from Graysons Solicitors

    Thank you for taking the time to leave a review, we really appreciate it.

    Rated 5 out of 5 stars

    THEY WERE HELPFUL WITH EVERY QUERY I…

    THEY WERE HELPFUL WITH EVERY QUERY I HAD AND DEALT WITH THE WHOLE PROCESS VERY QUICKLY AND WITH NO STESS TO ME AND I WOULD WITHOUIT BHESITATION RECOMMEND GRAYSOS WHO HAVE DEALT WITH THREE PROPERTIES RECENTLY HIOWARD HARRISON

    February 12, 2026
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    Reply from Graysons Solicitors

    Thank you for taking the time to leave a review, we really appreciate it.

    Rated 5 out of 5 stars

    I thought the proses went as well as…

    I thought the proses went as well as possible. My purchase took longer than expected but that was not down to Graysons. The contracts was exchanged quickly, and payment was done smoothly.
    I now live in my new property. Thanks Graysons (Izzy)

    February 9, 2026
    Graysons Solicitors logo

    Reply from Graysons Solicitors

    Thank you for taking the time to leave a review, we really appreciate it.

    Rated 4 out of 5 stars

    Great service

    Great app that shows you precisely where you are and what needs doing next, so you always know where you are in the process of buying and selling your property. Emails are usually answered immediately, but if not definitely within the working day, however this is obviously there preferred contact, so telephone conversations arent encouraged. Everything was done efficiently, I would recommend.

    January 27, 2026
    Graysons Solicitors logo

    Reply from Graysons Solicitors

    Thank you for taking the time to leave a review, we really appreciate it.

    Rated 5 out of 5 stars

    Laura Humphries - excellent!

    Laura was really helpful and ensured that everything moved at a good pace. Laura was very helpful with our questions and walked us through the whole process, start to finish. We had no concerns throughout our house purchase.
    Would highly recommend!

    January 26, 2026
    Graysons Solicitors logo

    Reply from Graysons Solicitors

    Thank you for taking the time to leave a review, we really appreciate it.

    Rated 5 out of 5 stars

    James Hardy



    I am satisfied with the service I have received and appreciate your professionalism and support throughout the process.

    Thank you once again for your help.

    February 4, 2026
    Graysons Solicitors logo

    Reply from Graysons Solicitors

    Thank you for taking the time to leave a review, we really appreciate it.

    Rated 2 out of 5 stars

    Very poor service

    Only ever got to deal with assistant who had to refer everything. Never prepared for meetings and constantly had to chase to try and progress sale. Gave them same information several times. Only spoke with the solicitor once and she was borderline rude.

    February 2, 2026
    Graysons Solicitors logo

    Reply from Graysons Solicitors

    Thank you for taking the time to leave a review, we have passed your feedback to our team.

    Rated 5 out of 5 stars

    Thank you!

    I would like to thank Emma Hanson and her team for being by my side during the purchase of my flat process. Their working manner suits me the best, I liked the app where I could follow the process step by step. Whenever I needed additional explanations, I received them in an understandable manner. I would recommend Graysons Solicitors and use their services if ever need it in the future.

    February 2, 2026
    Graysons Solicitors logo

    Reply from Graysons Solicitors

    Thank you for taking the time to leave a review, we really appreciate it.

    Rated 5 out of 5 stars

    Laura was really great throughout the…

    Laura was really great throughout the whole process, kept me informed and up to date at all times.
    Couldn't recommend any more highly!

    February 2, 2026
    Graysons Solicitors logo

    Reply from Graysons Solicitors

    Thank you for taking the time to leave a review, we really appreciate it.

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