GreatArt Reviews 

I should have known better order placed 20 days ago and still not here! This has delayed two jobs for my clients. Had to ring up for tracking number which was given to me to 3 days later. The tracking number says it is still in depot! and not dispatched.
Website advertises 7 - 10 working days and this has been over 20 working days ! Change your courier !!! or your name "Late Art "?Jacksons for me next time -

This company needs to change their courier.

Placed an order 2 months ago and called for an update a few weeks later and the delivery was running late. As this was a gift for someone I cancelled the order and received a refund. Turns out a week later the order was delivered to a neighbour down the road.

Placed a second order 3 weeks ago, once again running late to be delivered and when it's finally delivered today, once again it's been delivered to a random house down the bottom of my street.

Great Art need to make it clear their warehouse is no UK based so customers can make an informed decision before placing an order .

I feel sorry for those that order for Christmas gifts because I don't believe Great Art has the capacity to deal with increasing orders over the next 6 weeks.

Would recommend Ken Bromley Art Supplies, same prices and faster service via royal mail.

I placed an order 2 weeks ago over the phone with a very helpful gentleman who seemed to know what he was doing. Alas order has still not turned up and when I called 2 days ago to ask when I could expect it again a very helpful gentleman answered. However bizarrely I was told he couldn’t see when it would come and that it looked like it might be a couple of days late but if I sent an email, he could then let me know. That was 2 days ago and as yet have not heard back.
I might have left it at that if I had not started to look at reviews - wish I had done this first or would not have placed order. Starting to wonder if it is a real shop. I have got an exhibition next week and need order to complete my exhibits. Not happy.
Ps: does anyone out there know a good and efficient place to get mulberry paper from please? Meanwhile I hope Great Art will offer something to make it right.
I’ve never given negative feedback to anyone online before but really not happy. No order confirmation either.

RE: GreatArt's reply "due to flooding in the transportation route". These lies are damaging your business. I just checked the tracking info with Yodel and apparently it is going for delivery today. My parcel also was not with the courier until the 21st so the excuse of flooding is clearly a fabrication. By the way my order was placed 4 weeks ago and was only recieved by courier a day ago!

No goods, no update and no response
I placed an order on 2nd November and still not delivered or any emails to confirm dispatch update. Tried to call for update but line constantly engaged so emailed them via their contact us site and still no response. My order on their site shows dispatched but no tracking details. If I do not get my order or update in the next 7 days I’ll be raising a dispute with my card provider for refund.

Dreadful customer service. Don’t buy your art supplies from this company.

This was my first order with the company so I have no long term data to share. I was surprised to learn after ordering that delivery was 7-10 working days, but as I was in no rush for the items, that was not a problem. I was however, a little concerned that there was no tracking system for orders and from reading reviews, it seems the items are shipped from Germany.
However the goods arrived bang on time and look to be perfect for me.
I will note the lead time for future orders and order in good time!

I placed an order on 13th October and still not delivered or any emails to confirm dispatch update. Tried to call for update but line constantly engaged so emailed them via their contact us site and still no response. My order on their site shows dispatched but no tracking details. If I do not get my order or update by 31st October I’ll be raising a dispute with my card provider for refund.

I ordered a black canvas on 13th still not arrived and when I emailed they still didn't send a tracking number all they said it would be with me. I still don't have a tracking number or the canvas. DONT USE THEM

Ordered 13/8. Nothing - not even an email to explain. Phoned 5/9 told DHL tried to deliver and had it refused. Either going to wrong address or someone lying. Maybe both. No explanation as to why no email to us about this. Have been tricked by them in past over items claimed in stock not in stock. Used to be an OK company but now worse than useless. Looking for alternative and reliable suppliers.
7/9/23 Subsequent to above experience ordered from Jacksons Art Supplies. They delivered for free by Parcelforce - next day. No problem. Lesson is clear for the future - avoid Great Art and use Jacksons. Price was about the same or only a few pennies different. Great Art = not very great. As for "customer service" - said she would send photo of package at delivery address but has not done so. Not surprised - they can't even deliver an email.

I ordered twice and I am very happy with the price. Delivery is up to 10 working days and always arrived on time. I am surprised to see so many bad reviews.
I ordered polymer clay and at the time I ordered they had the best prices on the market, plus some products nowhere else to find.

Wanted to use the toilet and got treated like rubbish i was going to by items in store that cost a fortune but the fact that I had to look else where for the toilet they had lost my custome and put me off ever going to great art again. Also to refuse a customer that wants to spend a large amount of money in store is completely discusted cause my partener spends alot of money in the too today I was going to do the same but to be told no to use there toilets that's it I was done with them for good... I've done a modern apprenticeship in customer service and as human rights they should allow customers to use there toilets if they are paying customers. My partener spent £100 today and they wouldnt let me use the toilet.

ordered 6 items. 1 item arrived within the 10 working days timeframe. They blamed YODEL, and seemed to be trying to sort. When i further complained about the new estimated timeframe not being met. They responded to explain its technically only 3 days late. I felt their sympathy and then realised that 16 days from London to Glasgow is not unreasonable if you were walking, only on working days, and it's wrong to assume they are driving. So fair play

Online payment not working. Had a very large order as prices were great. Couldn't proceed to pay - banner came up some items were not available. Which I don't know...Tried to call to place order over phone but only option 2 to London store worked. He couldn't help. Ordered through Jackson Art instead. Next day delivery just 0.95p.

Still waiting for the order - no tracking available and if you mark it as despatched at least make sure it is!

The fact the shipping was quite high too is a joke. Still waiting over 3 weeks later and way past the requirement date.

Seems I am not the only one to have had a bad experience with delivery. This is the third time I have had significant delays so I felt the need to write a review because of this and the shocking customer service.
The internal systems and the ordering process is pretty poor. Theres no confimation when something is despatched. When you get around to trying to track your product after a few weeks, there is no active link on the website. It says despatched and that is it. Emails to customer service are answered swiftly for them to chase your parcel, however they are then not followed through.
So this last package was apparently lost after two and a half weeks wait. Brushes that I needed. I had already complained about the delivery time. I was told they could reorder and that would take another 10 days, so that would be 5 weeks wait for some brushes.
In anticipation of your response Charlie (looking at other reviews) people do not want to wait two weeks for their order... Why is this your standard? Theres loads of companies that can deliver in a couple of days. Having that as a blanket response isn't helpful. Even shipping from overseas does not take this long, (I know because I do it) the problem is with your internal processes.
But as it is Ill go elsewhere and get my refund

I tought it was just me being upsed with the shocking delayed delivery time, but I already saw it is something common for the company. Guys, you should fix it, at least I'm not gonna buy with you next time, never! I bet you already lost a bunch of costumers, and please, don't write "sorry, we hope your experience will be better for the next time". Take this seriously.

Spent so many hours lost count trying to put in an order. Website not working very well. Tried calling, keep getting directed to voicemail, wishing me a merry christmas etc. just can’t get through? Hard to put an order on line as authentification of card does not leave a code, can’t send order through email as it won’t copy and paste, and finally atm can’t even send any emails as Microsoft as stopped all incoming and outgoing mail as the storage is full. So basically have a lot of trouble ordering. But I definately think the contact us on phone needs to be sorted. Very frustrating sorry.

I'm on the fence unfortunately.

For one, great collection of products available that aren't easily available elsewhere, however the delivery time was so far outside of the expected 7 - 10 days that the website says that I'd actually forgotten I'd ordered it (Marble dust) until it turned up.

The 'Track shipment' on the website just redirects to the same page, you can see the redirect if you hover over the 'track shipment' button, it just opens a new tab with the same order history page, so there is no actual attempt on the site to actually show your shipment progress. This is deceptive, which shows a total lack of regard to the customer, and is indefensible. It's okay to be truthful..

Would I use again(?) only if I couldn't find what I'm looking for elsewhere. I don't expect next day delivery, maybe not even the following week, but it was more like three weeks.

It was, however, well packaged, and what I ordered.

shockingly long delivery times for the 21st century - obvioulsy done in order to mitigate their prices that are lower. Ten "working" days delivery is just patheticly long. I've had 3 orders and have all taken longer than that - not anymore this latest order (still waiting for it) is the last ....bye.

Awful… yes, they do say 7-10 days shipping but they also state dispatched as soon as they receive your order which is misleading. Perhaps there is a carrier who takes between 7 and 10 days to deliver but I have no idea why a company would use them. Also, there is no tracking available on the orders section of account. There’s a button for tracking I’m day ten now and it still doesn’t work. Don’t bother replying Great art its actions that matter a faster delivery time and communication about the progress of the order to the customer that counts. Just to add my parcel was picked up from your business on the 22nd and delivered on the 23. I have the tracking details now so the delay isn't with the parcel delivery firm. Edit... I looked at the section you mentioned. So, everything is sent from Germany to a Uk carrier company and then delivered to the customer. Good to know, It explains the high postage cost and the long wait.