Great British Mobility Reviews 167

So easy and the company are superb and if your lucky enough to get Scot dealing with your order your not just in safe hands that man will go above and beyond to give you the service you deserve absolutely amazing ! Thankyou

Brilliant company, the staff member I dealt with was friendly and made sure my order went through quickly with no issues at all. Would recommend them to anyone.

Reasonable price no problem ordering arrived in good time well packed so straight forward to accemble

Absolutely fantastic very pleased with the scooter. The delivery was perfect. A great company to deal with. Thank you very much 🌻🌻🌻

The scooter that I bought is amazing and the after sale service was outstanding would defiantly recommend

Absolutely disgusted with the treatment i have recieved. Sent my scooter back for repairs, was told id have it back a week later, 10 days later i call to find out where my scooter is they tell me it's just being put on the blocks now to be looked at. Called them back to be told it's gonna cost 160 quid and will have to wait a week for parts. So i asked to send back in current condition. They told me id get a call in 2 days to find out when that would be,a week later still no call back so i called and get told that apparently Simon had already told me that it would be after new year, which he never said at all.
not acceptable im trapped without my scooter so scott said he'd put it with a courier if i paid £65 and would recieve it back by eve of 22nd Dec, alas still no scooter. Call this morning to find out what's what and they said its still there not even been sent.

I want my scooter back immediately today without fail and i want my £65 back with it in cash or transferred back to my account TODAY.

Will never use this company again and will never reccomend them to any disabled person. Just cannot believe the way ive been treated especially at xmas the time when it's supposed to be the season of good will. This has had such a negative effect on my mental health when already it's bad enough due to my ill health and disability.

Bought a scooter for a family member and I must say the customer service and Product knowledge was excellent. From start to finish can’t fault this company from order to delivery. Would definitely recommend.

Recently purchased a scooter for my Mum from you guys, and I want to express how happy we are. She's made up with it. The whole process from start to end was made so easy and the service we received was second to none. Everyone was so helpful and informative. Thanks so much, she now has a new lease of life and her independence back. I Would definitely highly recommend this company.

Im 35 and following years of muscle pain and a brain haemorrhage I could no longer walk my child to school so I bit the bullet and ordered a scooter at 2am on a Saturday after a restless night worrying about my mobility.

The whole ordering process was simple, I even set up finance in case I didn't want to pay outright as I got 4 months to pay in full which was fantastic and in these uncertain times gave me some flexibility.

I own a small business and don't claim benefits so motability wasn't an option for me.

I did have a few questions for both the finance company and supplier and both were answered promptly.

I received a telephone call from a young lady saying my delivery was coming the following day and gave me a two hour window which suited me greatly.

On delivery day my scooter arrived on time and the delivery guy was fantastic, I was expecting some courier to dump the box on my doorstep but no, everything was shown and explained by an employee who worked for the company, he had expert knowledge and gave me some helpful tips on how to dismantle the scooter to place in my boot, he was very friendly and really made me feel comfortable, being 35 I was slightly embarrassed at the need for help to get around but he gave me no judgement and treated me as a valued customer, I only wish I could remember his name but I have passed on my compliments via email.

I have had contact since via email in which Scott has answered a few of my questions and supplied me with a rain cover and additional key, this was dealt with quickly and easily and the experience I have had with Great British Mobility has prompted me to suggest them to my father and his elderly friends.

The scooter has turned out great but I'll review that separately.

Thank you Great British Mobility.

I ordered a Pride Revo 2.0 from Great British Mobility, paid for it and it was delivered promptly. It was delivered with different tyres to those advertised. I have contacted the company by telephone, email and letter but have received no response. Their after sales service is non existent and I would advise customers to be very wary when ordering from them.

Easy ordering over the phone, all followed up with email confirmation, and delivered the next day. Had a question about the charger, called and got great advice on the phone, very helpful. Ordered a crutch bag and a cover too, good quality. 1 week later managed to bend the key, called them and they are sending a replacement out next day. Would recommend.

they bite your hand off to get your order then after that your on your own just 2 months in the battery is not holding charge called them was told a new set of battery's would be sent out within 7 days nothing came called again was told an engineer would be out next day to install new batteries guy came yesterday not to fit new ones but to take the scooter away for battery test and would be left without scooter asked how can you leave me without scooter im disabled and need for shops his reply was could not give a s..t called to complain same attitude dont give a cr.p there response i get a manager to call you when there is one available im now in talks with snap finance to get this sorted out i hate this company and i warn others not to buy from them as they take your money and leave you to it even tho my scooter is under warranty and they should just send me out new batteries

I was really pleased with the speed my order was done and scooter is great and thankyou for follow up call keep up good work.

many thanks

Keith
Sherwood

Excellent service
Excellent delivery
Was easy to purchase
Would use again

Delivered and placed in my house, great delivery guy, later the scooter was assembled, impressive and really pleased Now ready to ride, well in three days as I have prior appointments

The staff were wonderful they helped guide me through the whole purchase and find the right finance option that suited my needs. The delivery was perfect. Everything was perfect for me and I would definitely recommend them.

Thank you for being so helpful efficient and trustworthy

Really pleased with my husbands purchase of go go elite traveller plus..ordered monday delivered Tuesday afternoon.. didn't take long to put together charged battery overnight and off he goes.. the service at great british mobility is excellent from start to finish,they know the products well.they answer phone quick and politely so I know if I have a problem I can speak to them immediately.?I had phone call after I ordered with the tracking number and I had another courtesy call after the scooter arrived to make sure we were happy ..thank you so much i would recommend you to anyone ...

Friendly service, kept me up to date with dispatch, delivery etc. Great service.

I am so pleased with the scooter, so easy to put together and I will have no problem in getting it into my car. The fact is that with everyone who needs help with getting around this one I would recommend without a doubt its light and easy to drive.