Greatbritishprinters Reviews 102

TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Very poor customer service! We ordered a substantial quantity of job cards which were supplied incorrectly (black and white instead of the agreed specification). This issue was raised multiple... See more

Rated 1 out of 5 stars

Awful - first get hounded by sales. When you do give them a go - communication is so poor! They’ve taken extra money from my account without confirming why and what for - can’t ever get hold of anyone... See more

Rated 1 out of 5 stars

AVOID AT ALL COST!!! Also known as Excel Press Group Ltd. We placed an order with this company based on an agreed pro‑forma invoice, which was paid in full. After payment, we discovered that additi... See more

Rated 1 out of 5 stars

DO NOT USE!! What an absolute disgrace this Company is. We have been lied to from the moment the salesman appeared in our office. The products are not produced in the UK as we were told. They have t... See more


Contact info

1.3

Bad

TrustScore 1.5 out of 5

102 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

If there was a zero rating I would have…

If there was a zero rating I would have used it........

There aren't really any words to sum this company up. Horrendous, immoral and con men come to mind. Gift of the gab before they've got hold of your money - can't do enough for you and then they take your card details for a deposit and then they take the full amount before you've even agreed to any proofs! Never received anything in the post. Never received an invoice or any terms and conditions. When I rang the company, they laughed at me and told me I wouldn't be receiving a refund as I couldn't prove they hadn't sent us anything via post! I took it as far as I could with our bank to try and get it back but the bank couldn't get the money off them either as they provided fake postage proof. DO NOT DEAL WITH ANY OF THESE CON MEN!! JON, MIKE, PATRICK
They'll come across as professional and trustworthy and very helpful but as soon as they have your card details - different story altogether. Can't stress enough - AVOID AND DON'T FALL FOR THE BULL**** SELLING LINES

October 24, 2023
Unprompted review
Rated 1 out of 5 stars

AVOID !!!!!

AVOID !!!!!! Stole money from me. Laughed about it. Terrible company to deal with. Scammers, they lie constantly, reported to fraud team and trading standards.

March 1, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY.

TOOK MONEY WITHOUT APPROVAL
POOR CUSTOMER CARE
STILL HAVENT REFUNDED
PREVIOUS ORDER WAS WRONG AND HAD ISSUES. THEY COLD CALLED AND SOMEONE WAS MEANT TO COME IN. NEXT THING WE KNOW MONEY TAKEN FROM ACCOUNT. DISGUSTING AND DO NOT USE THIS BUSINESS!

January 31, 2024
Unprompted review
Rated 1 out of 5 stars

Harassment

This company has cold called me over 6 times in 2 days.

We declined their services and they keep calling and harassing us for unwanted services.

Will be filing a complaint for harassment against them. We have logged and recorded the calls.

December 14, 2023
Unprompted review
Rated 1 out of 5 stars

We spent £1500 in July we’ve not…

We spent £1500 in July we’ve not received our goods and have not been given a refund. We are having to contact our bank for a refund and we are in contact with the FCA to have them investigated.

Do not part with your money, do not use them.

SCAMMERS

November 10, 2023
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS SHOCKING SERVICE AND PRODUCTS

AVOID AT ALL COST!!

We placed an order to the value over 1000 pounds took 2 months to recieve tshirts that when they arrived the stitching was a complete shambles and looked awfu. it took a number of phone calls to get this sorted and after 3 months still hadnt supplied the stickers to complete our order and offered a refund of 162 which means we payed 45 odd pounds per tshirt.
complete scammers save your money and avoid these clowns and "great british printers" salesmen are very pushy and once they have your money they do not care.
how they are still in buisness is beyond me complete clowns

November 9, 2023
Unprompted review
Rated 1 out of 5 stars

Not Again!!! Scammers

Again, another person to be scammed by GB Printers.

Sadly I was busy and taken in by Ian, the salesman. We agreed a reduced rate for some clothing on the basis my wife may order based on our experience.

Deposit was paid Thursday, the following week on Monday we had two payments taken.

When we queried it we later found out it was upon proof payment - however this hadn’t been presented. It wasn’t until later that day we received.

What I will say is that our children could have done better. Despite agreeing with Ian that we already had a brand guide and vector images the designers (if you can call them that) saw fit to lift low quality images from online. Not only that but they produced a proof for my wife with just text for her company.

In short they took money for an order not placed from the wrong company and produced a proof without a brand guide.

Despite being assured of a refund all we have had is emails with T&Cs from their accounts department. And a refusal to accept telephone calls, only emails.

Please do yourself a HUGE favour and avoid at all costs. After posting this on my Facebook I found friends with similar issues!

September 29, 2023
Unprompted review
Rated 1 out of 5 stars

The rep called around and we made an…

The rep called around and we made an order. a week later we get a call from a person claiming to be the boss and explained that his people had made more stickers than we had ordered and if he offered them at a reduced price would we take them to help him out. Now thinking about it this was him trying to pull the wool over my eyes. when the stickers arrived they were not fit for purpose and the backings stuck to the sticker making them impossible to use. when we complained we was given the runaround but eventually replaced them with a different designed stickers equally as rubbish as the first ones.
neverer again will we use this company

November 25, 2022
Unprompted review
Rated 4 out of 5 stars

Unlike most people I found them helpful…

Unlike most people I found them helpful and had no problems with payment and communications.
This is a genuine review, I only (as others have) looked at the reviews after ordering with them and paid a deposit and thought what an idiot.....
I was ordering business cards and they did what they said they'd do, took the rest of the money when they said they would and the cards arrived when they said they would.
I really can't say much more, other than I would use them again.

September 29, 2023
Unprompted review
Rated 3 out of 5 stars

A great start... Delivery let them down.

Our small business was going through a rebrand and unbeknown to me, my father met and ordered new 'Service Books' from the salesman, Ian.
We were a little disgruntled as we were working with a marketing team who were doing our 'new look' designs, even more concerned after looking through the Trust pilot reviews!!
We were however, pleasantly surprised! We were contacted for images, chased up and reminded via email and polite telephone calls. The proofs came through fast and changes/ amendments completed really quickly. Could we be the first 5 star review??
Sadly, after approving designs and full payment, the communication slowed and we were promised delivery date after delivery date.
The Service books turned up 6 weeks after approval which was a big difference from the "10 working day" turnaround we were told.
That being said, the quality of the product is great and if we could be guaranteed a shorter delivery time, we would order from them again.

September 27, 2023
Unprompted review
Rated 2 out of 5 stars

Not happy with delivery times

Total rubbish on delivery times paid for 2000 menus & received them in batches as we need them.
Re order on 17th July, now 31st August, menus have now arrived on 1st September 6 weeks is a long time

August 31, 2023
Unprompted review
Rated 1 out of 5 stars

Scammers of the highest level

Scammers of the highest level. I had my website designed by them which is awful. I cancelled my contract by they are still taking money. Four phone calls to the bank and despite getting my card cancelled they are still somehow taking money. Do not give them any card details, you will never see your money back and they will continually take money. Nobody answers calls and despite promising to call back, it never happens. This company needs closing down. I have been repeatedly ripped off by this company.

August 24, 2023
Unprompted review
Rated 1 out of 5 stars

GET YOUR MONEY BACK

GET YOUR MONEY BACK

They scam everyone, I don't know how they are still in business.

I went to my bank and reported them for fraud, they took money without agreement, no invoice and no notice.

Bank refunded, they challenged it and it started a huge fraud investigation with trading standards also involved.

The bank sided with me. Their days are numbered. The worst sum bags I've ever dealt with.

May 6, 2023
Unprompted review
Rated 1 out of 5 stars

Shambolic !!!!!!

Unfortunately my experience of threes guys leaves a sour taste,
Placed order and was told two weeks for delivery, then there was a problem with Machinary and then something else etc etc etc
No call back ( even the director who played dumb, never stood up and said who he really was )
It was call after call without a return call, fortunately my delivery eventually arrived,
but sadly the lack of customer service, the unprofessional manner from the top to the bottom leaves a bad taste

May 5, 2023
Unprompted review
Rated 1 out of 5 stars

Filthy cold callers

This "company" has called me 3 times in the last hour or so despite me requesting they remove my number from their database. Horrible despicable cold callers

June 6, 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT WASTE YOUR TIME!!

DO NOT WASTE YOUR TIME!!! absolutely horrific! ordered van decals last October and they never arrived, called multiple times and got hung up on, got my assistant to chase it she called multiple times a day and until we reported to trading standards and never received a refund.

May 26, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look