The Great British Pub Card Reviews 

A great experience all round. I wasn't sure where I could use my Gift Card but the team helped me out straight away and I had a happy visit.

I have tried to cancel my order and they just ignored me and sent my order anyway. I have tried sending them an email, phoning and leaving a voicemail all were ignored.

Telephone services were extremely helpful after I’d ordered the wrong vouchers they managed to cancel the order and kept in touch. Thank you !!

Quick, prompt, reply to my enquiry,
5star customer service ⭐️⭐️⭐️⭐️⭐️

I had been given 2 british pub cards and needed to reveal the pin number on the back of the cards to reveal my balance but when i scrubbed the back of the card to reveal the pin numbers they were not very clear as was very hard to scrub off clearly but thanks to british pub card services my balances were revealed this morning after giving them my card number they were very effecient and understanding many thanks again really appreciated

Had an issue with a lost gift card, was sorted quickly with no fuss, thank you!

If you dine out often, why would you not take advantage of the offer. I had misplaced my vouchers and they were swiftly replaced. What’s not to like?

Great customer service, quick response and issue resolved, post delayed due to bank holidays

Sophie was very helpful and swift with reply to my enquiry

Customer service extremely quick in responding.issue fixed quickly. Would absolutely recommend.

Thank you for sorting out my gift card. very efficient staff, thank you very much.
Pete.

I had been given a gift card for a retirement gift. I hadn't realised that it had gone out of date. Contacted the company and they very kindly put some more time on the card for me. Brilliant customer service

was very clumsy when removing tab covering pin number so unable to read.Requested assistance Sophie solved my problem quickly and politely was most grateful.

Couldnt get web site to acept card details, emailed customer services who emailed me the balance stright away.

customer service responded extremely quickly to my query and solved my issue, which was entirely my fault in the first place.

On the rare occasion that I've had an issue with my card, the response has been prompt with resolve.
Since last weekend, there were technical issues with using the card in some pubs. Fortunately, we had other means of paying for our meal but I rather feel a workaround could have been offered, particularly for customers who were reliant on the pub card balance for their meal - saving embarrassing. Otherwise, always a positive experience using the cards that we are regularly gifted.

Great customer service - very prompt

Having mislaid the e-gift voucher for our Chef and Brewer experience I contacted this company at 11.30pm on Sunday. By the time I woke up the next morning the voucher had been resent to the recipient! Such a speedy response and so refreshing! Excellent customer service. Thank you Sophie!

I placed an order with The Great British Pub Card, which was confirmed with the delivery by e-mail.
Some weeks later I could not find the delivery e-mail as promised on the order confirmation.
I sent an e-mail to Customer Care over a weekend and on Monday the problem was resolved and the appropriate e-mail was sent again.
Excellent customer service.