Great Clips Reviews 499

TrustScore 2.5 out of 5

2.5

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers were dissatisfied with the quality of the haircuts received, describing them as the worst they'd ever had, with issues like uneven layers, botched bangs, and cuts that didn't match their requests. People also frequently reported poor customer service, mentioning rude staff, stylists who ignored their preferences, and a general lack of professionalism. Some people were dissatisfied with the staff, noting instances of stylists being inattentive, slow, or even making inappropriate comments. The service itself also received mixed feedback, with some experiencing long wait times and unhonored appointments, while others appreciated the quick check-in process. The location was also a point of contention for some, with specific branches being highlighted for negative experiences, though others found their local Great Clips to be satisfactory.

What people talk about most

Staff

Clients share ambiguous opinions on staff. Many reviewers praise specific stylists for being attentive,... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers express significant... See more

Location

Reviewers highlight ambiguous aspects of location experiences, with some customers having great experiences... See more

Quality

Customers express significant dissatisfaction with the quality of haircuts received. Many reviewers report... See more

Customer service

Consumers find customer service to be negative. Many reviewers report feeling rushed and unappreciated, with... See more

Based on these reviews

Rated 3 out of 5 stars

It’s sad that half the time I make an appointment it’s not honored. My house is not 10 minutes away. Today when I made my appointment there was no wait according to the website. Once I arrived I had t... See more

Rated 3 out of 5 stars

3 stars because while I personally disliked my one and only experience, my sons like it. Maybe Great Clips is more suitable for male customers.

Rated 3 out of 5 stars

I got a haircut a couple days ago at the Great Clips at Cheyenne Commons shopping center. It literally is the worst haircut I’ve ever had in my entire life and generally I don’t say anything, but i... See more

Rated 2 out of 5 stars

I need to find a new place to get a haircut. I've been a Great Clip customer for several years and have learned there is wide variation in talent and experience. You're either going to love it or s... See more


2.5

Poor

TrustScore 2.5 out of 5

499 reviews

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Rated 1 out of 5 stars

Went to Ola Crossroads Great Clips for…

Went to Ola Crossroads Great Clips for my 5 year old son. He’s a regular there. His barber Michelle cut his hair this time and nicked his right ear twice. It bled a ton and he’s complaining about it hurting now. Very disappointed. Did not tip and she gave me a very sour look. Called corporate.

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

Went to Great Clips today to get a…Mullett style haircut could be challenging

Went to Great Clips today to get a haircut for my Mullett. Some people have difficulty getting it right when it comes to Mullets. Jenna, at the Grand Marketplace Great Clips, had no problem at all and had the expertise and skill to give me what was close to the perfect mullett cut! On top of that, she was very personable and was obviously customer service astute. She also pointed out to me that I was eligible for a discount on my haircut. She went out of her way to make me feel valued, welcome and appreciated. I highly recommend Jenna and will request her only to do my haircuts in the future. She is simply the best!!!!

April 1, 2024
Unprompted review
Rated 1 out of 5 stars

My wife went to Great Clips on Market…

My wife went to Great Clips on Market St Lakewood Ranch on Wed 3/20/24. The woman she got stuck with could not really speak English well. She was calling my 71 yr old wife "buddy". She did not even spend 5 minutes cutting my wife's hair. When my wife arrived home , I was appalled by the way she looked. I could do a better job. Then she tried to charge my wife full price instead of the senior rate. I will never let her return in this place. It is a revolving door there and she never gets the same person. I really hope this outfit goes out of business as it is strictly a rip off joint.

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

I wanna give a 5-star to the grand…

I wanna give a 5-star to the grand opening PHR store.
Everytime I walked in and can get a quick schedule for the hair cutting. They were kids-friendly and my kids love their hair-style. Of course the grand opening price is good!

March 16, 2024
Unprompted review
Rated 1 out of 5 stars

Your online check in SUCKS!!!!

Your online check in SUCKS!!!!! They text me and tell me I am next in line, I drive clear across town, only to tell me that I have to wait 40 minutes to get my haircut because someone's shift ended. WHAT A JOKE. I was a sucker and bought the pre-paid card and am trying to get a refund and the salon says they cant get me a refund I have to call corporate. They can sale them but they cant refund them. STUPID. NEVER USE THIS BUISNESS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

March 19, 2024
Unprompted review
Rated 1 out of 5 stars

Great Clips Roswell

I popped in here to get a quick cut and will never go back. They can't even handle a simple thing like cutting in bangs. They destroyed my very long hair by cutting them in crooked, way further back on one side than the other. I was able to get most of the damage fixed by my usual salon, but she hacked off a piece on the side randomly that just has to grow back out. It will take years. The fixer said it looked like she was trying to cut in a framing layer, only problems were that was done improperly too and only on one side. Also, they refused to refund me. Wish I could give zero stars.

January 7, 2024
Unprompted review
Rated 2 out of 5 stars

Mall Great Clips in Elizabethtown,Ky.

Mall Great Clips in Elizabethtown,Ky.
Screwed my wife's hair cut up royally. The shop what I believe to be to many young trainees and only one or two experienced stylist to supervise. One of the experienced tried to help but both sides were uneven and the back wasn't straight.

March 10, 2024
Unprompted review
Rated 5 out of 5 stars

Always on time

Always on time, in 13 years never a bad haircut. Only complaint is the price increases but thats out of their hands.

March 9, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible cut at the Sartell, MN pinecone location

Terrible cut at the Sartell, MN pine one location. I have a bob and asked for layers. Instead of layers the stylist cut straight across the midsection of my hair. Plus, the length was uneven. Been going there for years, but will not be back due to too many bad haircuts like this. The stylists don’t seem to care about doing a professional cut. The stylists themselves have poorly coiffed hair and do not dress appropriately.

December 13, 2023
Unprompted review
Rated 1 out of 5 stars

I am just a former employee

I am just a former employee. Worked for Great Clips for several years prior to moving to Chattanooga Tennessee. It was only a couple of months after working at Great Clips and things didn't work out. Instead of trying to further train me in the area they thought I was lacking in they terminated me. I can live with that but then I was due wages that were not paid to me. And because I did not work for the company anymore no one would answer my calls and no one would give me my bonus money for working for wildfire LLC Great Clips. I've never given a bad review for any place that I've ever worked and it really makes me sad that I'm doing it now. Mary is the owner. Never met the other owners so I'm only going to use her name. I would not work for her. Not one time has she ever taken one second of her day to respond to me not getting paid. Not one second of her time. I don't want to work for anybody that doesn't have one second for me

February 6, 2024
Unprompted review
Rated 1 out of 5 stars

Worst Experience

I've been going to this location for several years. Today was an absolute nightmare. So I bring a picture of what my kids tell me is a good picture of me with my haircut. The woman, ALISHA, begins to tell me that she can't use the picture as it is only a picture of me from the front and she would need a picture of me from each side and the back. Ok I said, was doing the best that I could considering I don't know much about cutting hair. I tried some small talk, but felt she was being very short and rigid with me. Alisha then told me she was trimming my sideburns, and she proceeded to cut one off, just one. I had to ask her to make the other side match. And then she proceeded to tell me why I was wrong for wanting that because the other side should've been squared off or whatever lingo she used that witch I'm not familiar with because I don't cut hair for a little and last time I checked that was not a barber and I didn't need to worry about anyone touching my beard. I didn't ask her to touch my damn sideburns. I had to ask her in the middle of the haircut, if I had done something to offend her. She asked me why I thought that several times in fact she stopped cutting my hair until I responded stating that shipping behaving very short with me and then she tried to crack a stupid joke about her being physically short and I said that's not what I was talking about. I simply remained quiet after that until I asked her to take a little bit more off of the sides. She does that and does not even correct the top so I now have a 2 to 4 fade when originally I've always had a 3 to 4 fade. It clearly does not match, and one side is actually much shorter than the other on the top. She didn't even try to adjust the top. She just took the thing off my neck and that was it. Didn't blow the hair didn't do anything. The stylist to our right heard every bit of it, and in fact, chimed in calling Alisha a babe after she overheard her making the stupid joke about her height. And she charged me more for this chop job then what I'm normally pay. And it's not about the cost. It's about the principal. And now I'm going to have to go spend more time on my Sunday to get this nonsense fixed because it looks like hell because I have a professional life to attend to tomorrow. that I'm going to have to pay someone else to correct. Yes I still tipped her.

February 25, 2024
Unprompted review
Rated 5 out of 5 stars

Maria at Iliff Commons Great Clips

I was at the Great Clips at Iliff Commons, (Salon #0489) on 2-20-24. Maria did a wonderful job on my cut and shampoo. She is a true professional and I will be using her services from now on. Thanks Maria and WELL DONE! Edward

February 20, 2024
Unprompted review
Rated 5 out of 5 stars

The location I visited was Woodmont…

The location I visited was Woodmont Village, Augusta Rd, Piedmont. SC. My hairdresser’s name was Nikeah. She is the #1 reason I am writing this review. She was absolutely incredible! She treated me as if I were her only customer. She took time to really listen to what I wanted and she figured it all out giving me her professional opinion which I appreciated. She became familiar with my hair and we discussed every detail before she made one clip. She literally transformed me. I made “Before” and “After” photos which I wish I could share!! You wouldn’t believe the difference! The salon was very clean and all the other staff were very friendly and welcoming. I even bought a product and left a different person feeling very confident and with a higher self-esteem! You are very fortunate to have her working as one if your stylists! Happy in SC!

February 20, 2024
Unprompted review
Rated 5 out of 5 stars

The Great Clips in Bulverde

The Great Clips in Bulverde, TX has been my go to for some time. My stylist is Amy and is awsome! Always a great cut, short wait time and friendly. And usually find some sort of coupon, which helps. Recommend this location (and the stylist I go to - others might be great also) wholeheartedly!

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Grateful For Great Clips!

I really can’t say enough about what a wonderful service the ‘Great Clips in Gloucester Crossing’ provides. They’re kind, affable, accommodating + skilled. They also give a solid cut for the right price. (Dawn is especially good.) I’m honestly grateful ‘Great Clips’ is in the area!

February 15, 2024
Unprompted review
Rated 1 out of 5 stars

I was at great clips at the pavilion…

I was at great clips at the pavilion center in federal way wa:
I went in for my usual hair cut without my permission she gave me a buzz cut: I am 73 an look horrible I called the management company. I will not be going back to great clips.

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

This is specifically for my experiences…

This is specifically for my experiences at the Great Clips location at Watts Mill in KCMO.
I've had the good fortune of having Sherry cut my hair for the last few years. Besides always being pleasant, she is consistently the best person who has ever cut my hair. It's so nice knowing she will be there when I need her expertise.
I couldn't give her a high enough score so if there were six stars above, she would receive that.

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Was that the Great Clips salon in… mentor on the lake Ohio

Was that the Great Clips salon in Mentor on the lake OH 44060 had my haircut by the stylist name Carla there’s also a stylist there named Josh both of them have cut my hair at one time or another but today when I went in I saw Carla as usual. She gave me an amazing haircut. She always knows. Just exactly how I want my haircut along with Josh too. To let these two stylist that you have are amazing and I hope that they stay for a long time because it’s hard to find a good hairstylist. thank you my name is Tracy Grubbs I live at 1343 Fox run Drive apartment 204 in Willoughby, OH 44094

February 10, 2024
Unprompted review

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