The holiday was extremely well thought out with just the right amount of day visits and free days. Emma was very good looking after us all. The hotel was perfectly positioned to take advantage of the... See more
Location
Switch location4th and 5th Floors, HQ Building Hudson Quarter, Toft Green, YO1 6JT York, Yorkshire, GB
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See what reviewers are saying
I spoke with Alice. She had very clear diction, answered all my questions and requests. She was friendly but professional in her manner and made booking via the telephone instead of online an extreme... See more
Website easy to navigate and gave clear information. Rang the customer services, they couldn't have been more helpful, polite and friendly. Talked me through what to expect after booking the holiday... See more
On 29 September I booked the Grand Rail Tour of Switzerland on the phone with Adele. She answered my questions very thoroughly and efficiently. She was always very polite and was very clear with her... See more
Company details
Written by the company
Great Rail Journeys has 50 years’ experience creating escorted rail holidays that go without a hitch. Our destination specialists work year round to craft unique itineraries and use their rail expertise to connect must-see sights in every destination, while our attentive Tour Managers travel with you from start to finish, taking care of all the logistics. We also offer luxury river cruises and Independent holidays.
The leader in escorted holidays by rail
Written by the company
- Unique Experiences
- We know when you go on holiday, you want to learn about the places you visit and connect with the local culture. Our team of destination experts have done all the hard work for you, making sure you get to experience authentic and inspiring activities. And, with our encyclopaedic knowledge of rail networks across Europe and the UK, you can rest assured your holiday will run like clockwork., leaving you with plenty of stories to tell on your return as you create memories to last a lifetime.
- Explore with Sociable Groups
- Joining like-minded travellers, you can enjoy the sociable aspects of group travel or opt for time to yourself. While exploring the sights or enjoying exclusive experiences, we’re here to make your holiday a memorable one. So, whether it’s over drinks at our hand-picked characterful hotels or during free time to explore independently, you can choose to be part of the group or spend time separately. Plus, your professional Tour Manager is on hand throughout your holiday to offer advice or tips on places to see and things to do.
Book with confidence
For complete peace of mind
We're fully bonded by ABTOT and ATOL, meaning you can book safe in the knowledge your holiday's completely protected.
Contact info
4th and 5th Floors, HQ Building Hudson Quarter, Toft Green, YO1 6JT, York, Yorkshire, United Kingdom
- 0190452936
4.8
Excellent
828 reviews
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Repeat booking for another river cruise.
The telephone booking was easy, because I have used GRJ before and was already on the system. However, I did ask and pay for an additional bag to be carried to and from the ship with baggage man, which was accepted. When I received my documents however, these implied that the additional bag was only for the outbound journey. I rang to query this and was assured that the additional bag would be taken both ways, but as told it was not possible to alter the information on my booking details. This was disappointing, as on previous river cruises the service has been excellent.
September 17, 2026
Helpful customer service
Helpful clarification when I phoned about misleading information (dates on the website regarding use of an alternative hotel did not marry up with 2027 tour dates) and my subsequent email asking which hotels were being used on the tour dates we were considering.
September 17, 2026
Very easy to book & super clear…
Very easy to book & super clear itinerary. Looking forward to our trip!
September 14, 2026
Looking forward to a great tour.
Most of the research was completed on line and clearly all the relevant information strengthen the case for selecting our tour.
Communication was very efficient and clear.
Booking process easy.
A good start and we hope that the tour lives up to its expectations.
September 17, 2026
Prompt customer services
Prompt customer services, all questions answered, nothing too much trouble - the staff are very welcoming
September 17, 2026
Ease of booking and quick response by…
Ease of booking and quick response by the company by email confirming the booking.
September 21, 2026
Very professional
September 17, 2026
The caller was very polite and…
The caller was very polite and understood my issues. She went further by making a note of the hotel requirements. The call was cutting out and she hung up and called straight back.
September 17, 2026
Easy to book fair prices everything…
Easy to book fair prices everything comprehensively explained
September 21, 2026
Simple a easy to book over the phone.
I prefer to book over the phone and this was made very straightforward by Simon.
September 21, 2026
Straightforward website that works
September 20, 2026
Great organisation
So far so good. All the comms and organisation from GRJ have been seamless for the river cruise which I’ll be going on in December. I’m very excited as it looks a fabulous itinerary. The images of the Amadeus ship Amara are amazing.
September 18, 2026
All is currently well as usual.
All is currently well as usual.
Easy process and trust that everything continues in a similar manner.
September 20, 2026
Easy to book
September 20, 2026
Very impressive service
September 16, 2026
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