Simply Tuscany

Simply Tuscany Reviews

A product’s star rating is calculated as the average of all its reviews.


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29.2K Reviews

4.8

The information on this page is based solely on product reviews written by customers of Great Rail Journeys via Trustpilot.


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Brand: Great Rail Journeys


All reviews


Rated 4 out of 5 stars

Excellent company but, alas, this European tour wasn't as memorable as our trip with them to India (the Golden Triangle) was.

Rated 3 out of 5 stars

I sent the survey already,I would like to discuss this holiday with one of your senior team member as it did not live up to my expectations,see my my independent trust pilot report,there dont seem to be any other reviews for this holiday on your website,this holiday needs some serious review.

Rated 4 out of 5 stars

A very interesting but not relaxing holiday. We saw some amazing places but the pace was too much for us.

Rated 5 out of 5 stars

Lovely hotels - interesting places to visit - very helpful tour manager.

Rated 4 out of 5 stars

I had a wonderful time on this holiday. Scenic and comfortable train journeys took us to beautiful and interesting places. Excellent hotels. Helpful Tour Manager.

Rated 4 out of 5 stars

Florence guide just rambled ,too much info and 2hours was far to long.Julia our tour manager was brilliant , great group of people.

Rated 5 out of 5 stars

Great places to see and visit, although main hotel stay location was too far from some if the sites. Train ride twas too long so didn’t have a lot of time to spend at some of the destinations.

Rated 4 out of 5 stars

Generally very good. Really nice tour guide. Well organised. Friendly group atmosphere. Chunnel and French trains are amazing. Great way to see Florence and Pizza and Luca as we stayed in Montecasini,a small town nearby. On the downside there was too much rail travel on the way back - 3 days travelling for us. We didn't see anything of the Italian Riviera so it seemed a bit pointless coming back that way. I would have preferred to go back via Turin and spend a day or so there. Also the hotel plumbing in Montecasini was a bit dodgy. On the upside the free wine with the meal was nice and it had a grand piano in the lobby. The hotel in Turin was also amazing. Overall I would recommend this tour.

Rated 5 out of 5 stars

It was an amazing holiday, very well organised, we knew exactly what we were doing everyday, Irene was an excellent tour manager, and the places we visited were beautiful 😍

Rated 4 out of 5 stars

We had a great tour manager, she was so helpful and professional at all times the hotels in Turin & St Raphael were great, the one in Montecatini not so much. The Columbia lacks a communal lounge for hotel guests, the towels were thin, the room was cold. The food was average, the staff were fantastic very welcoming and helpful.

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Reply from Great Rail Journeys

Hi Jane,

Thank you for your review.

I'm sorry that your hotel in Montecatini fell below the standards set by your accommodation in Turin and St Raphael, I will forward your comments to our Product Team for review. However, it is great to hear that Catherine displayed the highest level of professio
nalism and attentiveness!

I do hope that you enjoyed your excursions while on tour with us and that we can have the opportunity to welcome you on tour with us again in the future.

Best wishes,
Richard

Rated 5 out of 5 stars

A very enjoyable trip with a friendly group of people led by Catherine, a competent, conscientious and lovely person. Weather good. Location excellent and interesting trips.

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Reply from Great Rail Journeys

Hi Jackie,

Thank you for your review.

I'm glad to hear that you had such an enjoyable holiday to Tuscany and found this to be such a well led tour. It is great to see you had the added bonus of pleasant weather!

We hope to welcome you on tour with us again soon.

Best wishes,
Richard

Rated 4 out of 5 stars

Cities visited terrific. Tour Manager excellent. Turin Hotel in Fiat Factory iconic. A lovely group of people to meet and share experiences with. Some problems with Trains so journey home was quite stressful. Why do people bring large suitcases which are difficult to get on and off trains ? Why go along south coast of France southwards on a coach when we were needing to travel North ? Seemed to be just filling a day with extra travel for no gain to the guests.

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Reply from Great Rail Journeys

Hi Edna,

Thank you for your review.

I'm glad to hear that you had such a brilliant time visiting the beautiful cities of Tuscany, and that you got to enjoy your holiday in such good company! I appreciate you taking the time to provide us with feedback on the structure and logistics of the return j
ourney and I will ensure this information is relayed to our Product Team.

I do hope that we can welcome you on tour with us again!

Best wishes,
Richard

Rated 5 out of 5 stars

First class in all respects. Special praise for Catherine our tour guide.

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Reply from Great Rail Journeys

Hi Michael,

Thank you for your review.

I'm glad to hear that you had such a brilliant holiday and I will ensure your praise is forwarded on to Catherine! We hope to see you on tour with us again soon.

Best wishes,
Richard

Rated 4 out of 5 stars

Excellent trip, but carrying luggage was hard work on the numerous trains, whilst Siena, Pisa and Lucca were amazing Florence was disappointing

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Reply from Great Rail Journeys

Hi Raymond,

Thank you for your review.

I'm glad to hear that you had such an enjoyable holiday and got to see some truly breathtaking architecture. I visited this region last year and particularly enjoyed Lucca.

I understand your point about managing luggage, and I thought it'd be helpful to ment
ion that we do work closely with a company called First Luggage to offer a door to door porterage service for those who need it (for a small additional fee)

I do hope that we can have the opportunity to welcome you on tour with us again soon.

Best wishes,
Richard

Rated 4 out of 5 stars

We did enjoy the excursions,and also the free time equally, very good tour manager ,and a friendly group

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Reply from Great Rail Journeys

Hi Dave,

Thank you for your review.

I'm glad to hear that you enjoyed both the escorted element of your holiday, and having the time to explore Tuscany at your own pace. It is also brilliant that you found yourself in good company while on tour with us!

We look forward to welcoming you on tour wi
th us again in the future.

Best wishes,
Richard

Rated 3 out of 5 stars

There were some amazing moments on the holiday, we did feel the group of 37 was too big, our guide, Jane, was amazing but must have been hard work. Many had different mobility issues which made it difficult to keep up, especially in the massive crowds in Florence, it was difficult to focus on the moment as you were trying to plan your route through the huge crowds. The weather wasn’t brilliant but that’s something you can’t plan for . Our favorite place was not actually part of the tour, on a free day we caught a train to Pestoli, authentic Italy full of local families. The trains were all very good but we found the holiday very full on and tiring . Compared to the 1st and last hotel rooms the main hotel room was disappointing, not quite how it sounded on the website, there were no tea/coffee facilities in the room. You had to either sit outside on the street under cover or a run down patio area on the 2nd floor which was disappointing. In the main the hotel food was good and the staff friendly. It’s a shame there wasn’t an extra night in St Raphael,lovely hotel, room and fabulous location. We made some new friends but would not go on a holiday like this again. We ticked a few boxes and it has given the confidence to our on thing in the future.

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Reply from Great Rail Journeys

Hi Shane,

Thank you for your review.

I'm glad to hear that you did have some memorable moments while on tour with us and were able to take full advantage of your free time to discover somewhere new. However, I'm sorry to hear that you wouldn't consider an escorted tour with us again.

All the best
,
Richard

Rated 4 out of 5 stars

Enjoyed the train trips and excursions. Guide was excellent and coped well with unforeseen events. Staff at hotels were very friendly and efficient

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Reply from Great Rail Journeys

Hi Ms Maitland,

Thank you for your review.

I'm glad to hear that you enjoyed your holiday to Tuscany and that you found Judy to be adept at dealing with challenging circumstances. It is also brilliant to hear that you were happy with your accommodation while on tour with us.

I do hope that we can
welcome you again soon.

Best wishes,
Richard

Rated 5 out of 5 stars

Outstanding tour leader.

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Reply from Great Rail Journeys

Hi David,

Thank you for your review.

I'm pleased to hear that you found Judy to be such an outstanding tour manager, and I will ensure that your kind words are forwarded on to her.

I hope that we can welcome you on tour with us again in the future!

Best wishes,
Richard

Rated 3 out of 5 stars

First hotel and last hotel are very good. However, the main hotel is poor and for this reason I wouldn’t recommend this holiday. I had a tiny room painted a deep blue and not even a chair to sit on!!! V disappointing.

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Reply from Great Rail Journeys

Hi Elaine,

Thank you for your review.

I'm sorry to hear that the main hotel on this tour fell short of your expectations, and I will forward your comments to our Product Team.

Best wishes,
Richard