Good except meal service in evenings. Also no direct communication between bedrooms and reception. We dont all have mobile phones ^
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Brand: Great Rail Journeys
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The rail travel was dreadful due to many trains being cancelled. The hotel West Wing was rather tired and the first three nights the food was pretty poor. It improved after the guide complained. The trips out were very good the holiday just needed a better quality of food and the West Wing needs refurbishing.
Poorly arranged bathroom. No cupboard or shelf storage in rooms. Breakfast buffet poorly organised with items missing. Buffet had nobody in charge. Dinner somewhat shambolic organisation
A great combination of days out, covering a wide range and all of great interest. There was plenty of free time each day, and the tour manager was exemplary. Highly recommended.
Interesting itinerary but accommodation was poor.
I have already sent a completed survey. Experience was negative mainly due to substandard hotel. Cold meals ,cold room etc.
A well organised holiday with an excellent range of trips out. The hotel was an excellent base.
A good mixture of trips. The tour of Durham requires a degree of mobility.
We were given a suite with lounge, separate bedroom and new walk in shower. Staff friendly and helpful. Food was good and pkentiful
The tour, Tour Manager (Debbie) and accommodation were great, however the evening meals were not the best, if you enjoy Brake Brothers produce then it is for you! As to the tour, possibly too much time in Durham, not enough in Beamish and perhaps introductory talks at Beamish and Locomotion would have enhanced the trips. Wensleydale Creamery was excellent. (You must try the battered cheese at the local 'chippy'!) Hexham Abbey's guided tour even to a non believer was informative and rewarding. All in all recommended, hopefully Great Rail will encourage Walworth Castle to up the quality of their evening meals.
Dinners and staff at Wentworth Castle Hotel were great. Would have liked to stay longer in Durham.
Reply from Great Rail Journeys
Hi Rosemary,
Thank you for your review.
I'm delighted to hear that you were happy with the dining arrangements and service at your hotel. I will forward your feedback on the time spent in Durham to our Product Team for review.
Best wishes,
Richard
We both thought the tour guide Kate was the best we had ever had on our tours. Durham countryside is stunning and our coach driver was great. Walworth Castle and grounds were lovely but we were not always so happy with the meals. They didn't take on board sometimes on what we had chosen even though we had filled in a form the previous night with our choice., but overall it was a lovely stay.
Reply from Great Rail Journeys
Hi Michael,
Thank you for your review.
I'm glad to hear that you enjoyed the scenery in Durham and found Kate to be a brilliant tour manager. I appreciate you taking the time to provide us with feedback on areas where the hotel may have fallen short and I will relay your comments to our Product Team.
I do hope that we can welcome you on tour again next year.
Best wishes,
Richard
Great trip Hotel was good and different. Guide certainly knew her stuff . Wendesledale railway unmemorable in contrast to everything else
Reply from Great Rail Journeys
Hi Malcolm,
Thank you for your review.
I'm delighted to hear that you had such a great holiday and had the company of a knowledgeable guide!
Best wishes,
Richard
A very good and interesting mix of excursions which matched many on my wish list
Reply from Great Rail Journeys
Hi Nicky,
Thank you for your review.
I'm glad to hear that you enjoyed your excursions in Durham!
Best wishes,
Richard
Lovely hotel and scenery although evening meal food was a bit hit and miss but overall ok. Our twin room was comfortable. Good trips to Durham, Beamish, Wensleydale but I felt the last day trip to Hexham needn’t have involved the train journeys. We could have gone by coach which would have involved less messing about and more time at the venues. Our holiday guide was very good.
Reply from Great Rail Journeys
Hi Rachele,
Thank you for your review.
I'm glad to hear that you enjoyed your excursions and had a good time on holiday overall. I will relay your feedback on the structure of the final day of the holiday to our Product Team as we do value all feedback that could potentially improve our tours.
Best wishes,
Richard
Accommodation and staff excellent but the bar areas lack cohesion and the tv area has only one sofa and four armchairs, which is insufficient for the number of guests
Reply from Great Rail Journeys
Hi Mr Johnson,
Thank you for your review.
I'm glad to hear that you were happy with your accommodation and the service you received at the hotel. I understand your frustration at the downstairs areas at the hotel. I do hope that you enjoyed your excursions.
Best wishes,
Richard
Excellent Hotel,Excellent staff, Excellent Food.
Very small double room at Walworth Castle
My room at the hotel was disappointing, very cramped. Breakfast was excellent, evening meal not always so great, although the portions were always generous. The visit to Durham was good, the guide we had for the walking tour was excellent. Our Tour Manager was outstanding, no detail too small for her to attend to. Overall a good holiday, the visit to Chesters being my least favourite.
Interesting part of the country
Reply from Great Rail Journeys
Hi Mrs Proudlove,
Thank you for your review.
I'm glad to hear that you found Durham to be such an interesting area of the country to visit.
Best wishes,
Richard