We are really pleased with the system we had installed to reduce the amount of scale build up in our drains and shower heads. It gives me peace of mind that my expensive appliances are also pr... See more
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Absolutely a stellar product, love the brushed stainless hot/cold tap matches our new sink tap perfectly. Fantastic installation very smooth friendly and easy to deal with. The system is working beaut... See more
Company replied
Fantastic experience from start to finish. No pushy sales like the other company we enquired with. We kind of knew what we wanted, and any questions we had were answered honestly and concisely. We’re... See more
Company replied
The ordering system isn't great. I appreciate the email you send when we need the replacement cartridges, but your online system is clunky & not easy to use. I know I have a profile to log into but ev... See more
Company replied
Company details
Written by the company
Our whole house and under sink water filters are designed to protect your family against chlorine, odour, bacteria, viruses, chemicals and other impurities. Enjoy cutting-edge filtration technology and unrivalled customer support across our whole house systems, reverse osmosis and alkaline under sink water filters, plus boiling, chilled and sparkling units.
Contact info
Suite 201, 75 Tulip Street, Cheltenham, 3192, Melbourne, Australia
- 1300 137 011
- management@greatwater.com.au
- greatwaterfilters.com.au
4.3
Excellent
174 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Professional staff
Professional staff. Quality products. Excellent after sales service.
June 21, 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you, Ramesh, for your excellent 5-star review! We're so pleased to hear that you had a great experience with the punctuality, customer service, and installation of your system. Your recommendation means a lot to us!
If you ever need further assistance or have any questions, feel free to reach out. Thanks again for choosing Great Water Filters!
Almost spring water
The technician was very good and on time. Job completed without incident and he even tried to tell me how to change the filters (12 months).
You need a booklet to do step by step instructions for those of us who are not that technically inclined!
June 18, 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you, Garry, for your 5-star review! We're delighted to hear that your technician was punctual and provided a smooth, incident-free installation. It’s great that he took the time to explain how to change the filters.
We appreciate your suggestion about having a step-by-step instruction booklet for future reference. We'll take this feedback on board to make things even easier for our customers. If you need any assistance with your filter changes or anything else, feel free to reach out. Thanks again for choosing Great Water Filters!
Very seamless
Very seamless! Levon was great with the installation.
Definitely recommend
May 22, 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you, Joanna, for your 5-star review! We're so happy to hear that Levon provided a seamless installation experience for you. Your recommendation means a lot to us!
If you ever need any further assistance or have any questions, feel free to reach out. Thanks again for choosing Great Water Filters!
Reply from Great Water Filters Australia
Thank you, Jerry, for your 5-star review! We're thrilled to hear that you're happy with the product. If you ever need any further assistance or have questions, feel free to reach out. Thanks again for choosing Great Water Filters!
Great buy
Was so easy to sort out. Purchased reverse osmosis online, plumber came within days to install. Water is so much better. Very happy with it.
April 30, 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you, Leanne, for your wonderful 5-star review! We're so glad to hear that the process was easy and that you're enjoying your new reverse osmosis system. It’s fantastic to know the water quality has improved and that you’re happy with the installation.
If you ever need further assistance or have any questions, don’t hesitate to reach out. Thanks again for choosing Great Water Filters!
Levon was punctual
Levgon was punctual, communications were all very smooth and very every oatiet and accommodating. Best of all he is VERY professional
The system si also very reliable
May 8, 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you, Dawn, for your fantastic 5-star review! We’re so pleased to hear that Levon provided punctual, professional service and made the entire process smooth and accommodating. It’s also great to know that you're finding the system reliable.
If you need any further assistance, feel free to reach out. Thanks again for choosing Great Water Filters!
Great for our health, great for the Environment
Absolutely a stellar product, love the brushed stainless hot/cold tap matches our new sink tap perfectly. Fantastic installation very smooth friendly and easy to deal with. The system is working beautifully, cold water is chill and boiling is perfect! No plastic water bottles - great for our health, great for environment!
May 1, 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you, Bob, for your amazing 5-star review! We're thrilled to hear that you're loving the brushed stainless hot/cold tap and that it matches your new sink perfectly. It's great to know the installation process was smooth and that the system is performing so well, providing chilled and boiling water just as expected.
We’re especially glad to hear that you’re enjoying the health benefits and helping the environment by cutting down on plastic bottles. If you ever need further assistance, don’t hesitate to reach out. Thanks again for choosing Great Water Filters!
Came on time.
Came on time.
Explain everything about the system.
Price was good.
Install on the spot.
May 4, 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you, Anna, for your 5-star review! We're glad to hear that everything went smoothly, from the timely arrival to the clear explanation of the system and a good price. It's great to know the installation was done on the spot as well.
If you have any further questions or need assistance, feel free to reach out. Thanks again for choosing Great Water Filters!
Very professional
Levon was friendly and professional, he did a great job installing my water tap.
I was very disappointed that I couldn't get both room temperature and cold water, as a black tap wasn't available. I could only get a single tap in black.
May 2, 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you, Robyn, for your 4-star review and for sharing your experience with us! We're happy to hear that Levon did a great job with the installation and provided professional and friendly service.
We’re sorry to hear that the availability of the black tap options didn’t meet your expectations. We understand how important it is to have the features you want, and we’ll make note of your feedback as we work to improve our product offerings.
If you have any further questions or need assistance, please don’t hesitate to reach out. Thanks again for choosing Great Water Filters!
Happy with the purchase and good product.
Well,it was good installation and good product.
Initially,there was an issue during installation,however Trish was very quick and helpful in addressing that.
Definitely recommend the product.
Regards
Ajay
April 16, 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you, Ajay, for your 5-star review! We're so glad to hear that you're happy with your purchase and the product. We appreciate your understanding regarding the initial issue during installation, and we’re thrilled that Trish was able to resolve it quickly and helpfully.
Your recommendation means a lot to us, and if you ever need further assistance, feel free to reach out. Thanks again for choosing Great Water Filters!
Fantastic Water Filters and system
Fantastic Water Filters and system – great service and installation provided
Very happy with my pure, clean drinking water
August 16, 2023
Unprompted review
Reply from Great Water Filters Australia
Thank you for your kind review Corey! ⭐
Very happy
Our installer turned up early, is always polite & does an excellent job.
We highly recommend Great Water Filters
April 10, 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you for your kind review David! ⭐
Happy customer
Dave was friendly, patient and happy to answer all of our questions. As we live in a country town, the company did not have a plumber on their books to install in our area. Dave was more than happy to organise this for us. This is a great investment for our family and highly recommend Great Water Filters Australia.
April 2, 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you for your kind review. Glad we could help! ⭐
Excellent service
Excellent service , system was installed within few days and the whole process was smooth and timely. Love the filtration system , with in few days i could feel the difference in skin texture.
March 1, 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you for your kind review! ⭐
Levon was great
Levon was great, really knowledgeable and created an all around perfect installation experience.
March 19, 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you for your kind review Amilia! ⭐
Excellent team of installers
The team of installers, Nic and Aiden, went above and beyond to ensure rapid and successful install. The water was instantly improved - best money we have spent so far this year!
March 19, 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you for your kind review Rick! ⭐
Aiden done a real good job
Aiden done a real good job, was very helpfull and showed a professional approach when doing the work.
March 19, 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you for your kind review Lindsey! ⭐
Great service and support
Great service and support. Great Water Filters send me an annual reminder when my filters are due, they keep records so I get the right filters at the right time.
Support is unparalleled. I get help when I need by phone and in the event of something going wrong, Great Water Filters had a representative from WA to help resolve the issue in one visit.
Phone support, ordering additional filters (for showers), and response times are excellent. I recommend them highly!
March 7, 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you for your kind words Peter! ⭐
Excellent plumbing water filtration…
Excellent plumbing water filtration knowledge of consultant
February 29, 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you, Michael, for your 5-star review! We're thrilled to hear that you were impressed with the plumbing and water filtration knowledge of our consultant. We always aim to provide expert advice and service to ensure you get the best results.
If you need any further assistance, feel free to reach out. Thanks again for choosing Great Water Filters!
Levon has been always efficient and…
Levon has been always efficient and professional to complete the job.
February 22, 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you, Linie, for your 5-star review! We're delighted to hear that Levon consistently delivers efficient and professional service. We’re proud to have him on our team, and it’s great to know he made your experience a positive one.
If you ever need any further assistance, feel free to reach out. Thanks again for choosing Great Water Filters!
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