We are really pleased with the system we had installed to reduce the amount of scale build up in our drains and shower heads. It gives me peace of mind that my expensive appliances are also pr... See more
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Absolutely a stellar product, love the brushed stainless hot/cold tap matches our new sink tap perfectly. Fantastic installation very smooth friendly and easy to deal with. The system is working beaut... See more
Company replied
Fantastic experience from start to finish. No pushy sales like the other company we enquired with. We kind of knew what we wanted, and any questions we had were answered honestly and concisely. We’re... See more
Company replied
The ordering system isn't great. I appreciate the email you send when we need the replacement cartridges, but your online system is clunky & not easy to use. I know I have a profile to log into but ev... See more
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Company details
Written by the company
Our whole house and under sink water filters are designed to protect your family against chlorine, odour, bacteria, viruses, chemicals and other impurities. Enjoy cutting-edge filtration technology and unrivalled customer support across our whole house systems, reverse osmosis and alkaline under sink water filters, plus boiling, chilled and sparkling units.
Contact info
Suite 201, 75 Tulip Street, Cheltenham, 3192, Melbourne, Australia
- 1300 137 011
- management@greatwater.com.au
- greatwaterfilters.com.au
4.3
Excellent
174 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Levon was punctual and efficient
Levon was punctual and efficient
Gave me brochures to give to friends which I asked for
Really appreciate your service
He was thorough and respectful
February 22, 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you, Sandy, for your fantastic 5-star review! We're so pleased to hear that Levon provided punctual, efficient, and respectful service. It's great that he was able to supply you with brochures as well!
If you or your friends ever need any further assistance, don’t hesitate to reach out. Thanks again for choosing Great Water Filters, and we truly appreciate your support!
Very impressed with the service…
Very impressed with the service provided by Levon. Got my water filter up and running again. Technician was on time for the appointment, no problems, thank you.
February 20, 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you for your 5-star review! We're thrilled to hear that you were impressed with Levon’s service and that he got your water filter up and running smoothly. It’s great to know the appointment was punctual and problem-free.
If you ever need further assistance, feel free to reach out. Thanks again for choosing Great Water Filters!
Reply from Great Water Filters Australia
Thank you, Ronnit, for your 5-star review! We're glad to hear that you found our service punctual and efficient. If you ever need any further assistance, feel free to reach out. Thanks again for choosing Great Water Filters!
Professional communication
Great professional communication from the office staff to the technicians onsite. I could immediately taste the difference in the water which is fab. N
February 14, 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you, Soula, for your fantastic 5-star review! We're delighted to hear that the communication from our office staff to the technicians was professional and that you're already enjoying the great taste of your water.
If you need any further assistance, don’t hesitate to reach out. Thanks again for choosing Great Water Filters!
Excellent device
Excellent device, we love the clean tasting drinking water, we actually notice the difference in taste and hydration, the installation was great, Levon was very good and would highly recommend him.
February 6, 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you, Andrew, for your wonderful 5-star review! We're thrilled to hear that you’re enjoying the clean, refreshing taste of your drinking water and that you’ve noticed a difference in both taste and hydration. It’s also great to know that Levon provided excellent installation service—we’ll be sure to pass on your kind words!
If you need any further assistance, feel free to reach out. Thanks again for recommending Levon and choosing Great Water Filters!
Levon
Levon, our service provider makes this company. He is courteous, friendly and most of all proficient. His knowledge is excellent and always finds a solution to any problem we have had.
January 30, 2024
Unprompted review
Reply from Great Water Filters Australia
Thank you, Len, for your fantastic 5-star review! We're delighted to hear that Levon’s courteous, friendly, and proficient service has made such a positive impression. His expertise and problem-solving skills truly make him a valued member of our team.
If you ever need any further assistance, feel free to reach out. Thanks again for choosing Great Water Filters!
Great communication and attention to…
Great communication and attention to details by the plumber when doing the on-site inspection
November 21, 2023
Unprompted review
Reply from Great Water Filters Australia
Thank you, Kim, for your 5-star review! We're pleased to hear that you had a great experience with our communication and that the plumber provided detailed attention during the on-site inspection.
If you need any further assistance, feel free to reach out. Thanks again for choosing Great Water Filters!
quick and clean
His were quick and clean well be definately getting them back next year
November 7, 2023
Unprompted review
Reply from Great Water Filters Australia
Thank you, Kim, for your 5-star review! We're glad to hear that the service was quick and clean. We look forward to assisting you again next year!
If you ever need anything in the meantime, don’t hesitate to reach out. Thanks again for choosing Great Water Filters!
Great Water reverse osmosis
I recently had a reverse osmosis water filter system installed, and I couldn't be happier with the results. One of the most significant changes I've experienced is the increased sense of safety knowing that I'm now getting properly filtered tap water. The water not only tastes better, but I also have the peace of mind that it's free from impurities. What's more, this system retains the necessary minerals in the water, ensuring that I'm not missing out on any essential nutrients. It's been a fantastic addition to my home, and I highly recommend Great Water for anyone looking to improve the quality of their drinking water.
October 4, 2023
Unprompted review
Reply from Great Water Filters Australia
Thank you, Haldun, for your fantastic 5-star review! We're thrilled to hear that you're happy with your new reverse osmosis water filter system and that it's made such a positive difference in both taste and peace of mind. Knowing that you’re enjoying clean, impurity-free water while retaining essential minerals is exactly the experience we aim to provide.
Your recommendation means a lot to us! If you ever need any further assistance, don’t hesitate to reach out. Thanks again for choosing Great Water Filters!
Great experience so far
Phil the plumber who installed our system was great. Dave and Trish on the phone were very helpful. Looking forward to drinking lots of clean water
November 1, 2023
Unprompted review
Reply from Great Water Filters Australia
Thank you, Kelly, for your wonderful 5-star review! We're delighted to hear that Phil provided excellent installation service and that Dave and Trish were helpful over the phone. It's great to know you're looking forward to enjoying clean water from your system!
If you ever need further assistance, feel free to reach out. Thanks again for choosing Great Water Filters!
The call was scheduled at 6am AWST on…
The call was scheduled at 6am AWST on the 27th Oct, watied for an hour but no one called us.
October 27, 2023
Unprompted review
Reply from Great Water Filters Australia
Hi Subrah,
I want to start by saying how truly sorry we are for the frustration and inconvenience you faced during your scheduled call on October 27th at 6am AWST. Waiting for an hour without a call is definitely not the experience we want our customers to have.
After a thorough investigation into the matter, we discovered that there was indeed an issue with our booking software on that specific day, which resulted in a failure to trigger the scheduled calls. This was a rare occurrence, and we deeply regret that it happened to you.
We take full responsibility for the mess-up and have taken quick steps to fix the issue. We've made changes to make sure this doesn't happen again. Your feedback helps us improve, and we're determined to ensure this is a one-time thing.
Thanks again for bringing this to our attention.
Thank you for your understanding.
Warm regards,
Great Water Filters - Customer Service Team
Fantastic experience
Fantastic experience from start to finish. No pushy sales like the other company we enquired with. We kind of knew what we wanted, and any questions we had were answered honestly and concisely. We’re loving having filtered water throughout the whole house with no noticeable water pressure loss. Thanks for being such a wonderful company to deal with. I have already recommended the whole home filtration system to several of our family and friends
September 25, 2023
Unprompted review
Reply from Great Water Filters Australia
Thank you, Christie, for your amazing 5-star review! We're so pleased to hear that your experience with us was fantastic from start to finish. It's wonderful to know that you appreciated our honest and straightforward approach, and that you're enjoying filtered water throughout your home without any pressure loss.
Your recommendation to family and friends means the world to us, and we're thrilled that you're happy with your whole home filtration system. If you ever need further assistance, don’t hesitate to reach out. Thanks again for choosing Great Water Filters!
Great customer service and product
Great customer service and product. Install was seamless, turned up on time and completed the job quickly and professionally. Great water were a pleasure to deal with. Within a day we are enjoying the benefits of clean great quality water.
October 17, 2023
Unprompted review
Reply from Great Water Filters Australia
Thank you, Alison, for your wonderful 5-star review! We're delighted to hear that you had a seamless installation experience with our team and that you're already enjoying clean, high-quality water. It's fantastic to know that our customer service and product met your expectations.
If you ever need any further assistance, feel free to reach out. Thanks again for choosing Great Water Filters!
When I seen what the filter was…
When I seen what the filter was removing from our tap water I felt sick, I've been drinking tap water before I installed the filter system, you will be shocked what tap water without filtering has in it!!! 😩😩😩
April 29, 2023
Unprompted review
Reply from Great Water Filters Australia
Thank you, Houssein, for your 5-star review! We completely understand your reaction—it's eye-opening to see what unfiltered tap water can contain. We're glad that our filtration system is now providing you with clean, safe drinking water.
If you ever need further assistance or have any questions, feel free to reach out. Thanks again for choosing Great Water Filters! Stay healthy!
Levon was very friendly and helpful
Levon was very friendly and helpful. He was prompt, quick and efficient.
September 13, 2023
Unprompted review
Reply from Great Water Filters Australia
Thank you, Angie, for your 5-star review! We're so happy to hear that Levon provided friendly, helpful, and efficient service. It's great to know he made your experience a positive one.
If you need any further assistance, don’t hesitate to reach out. Thanks again for choosing Great Water Filters!
The name says it all...
Quality finishes, water and customer service. From meeting Paul at the Home Expo, to engaging with Levon to help plan and work through all our queries and ultimately to Shannon implementing the system we're delighted with the result and enjoying the filtered water at every tap point in our home...and without loss of pressure. Thanks Great Water Team!
September 11, 2023
Unprompted review
Reply from Great Water Filters Australia
Thank you, Yianni, for your fantastic review! We're thrilled to hear that you had a great experience from start to finish—meeting Paul at the Home Expo, getting assistance from Levon with your queries, and finally having Shannon implement the system. It's wonderful to know you're enjoying filtered water throughout your home with no pressure loss!
If you need any further assistance, feel free to reach out. Thanks again for choosing Great Water Filters, and we're delighted you're happy with the result!
Could go better
The warranty call out was prompt and fixed in good time. The Rust problem on the steel cabinet needs looking at by your designers, the rust could have been avoided if you just cover up the tack welds with some cold Gal paint.
In all the system is very good.
August 30, 2023
Unprompted review
Great Service…
Ladies in the office were veryp polite knowledgable and helpful and our water filter is now working perfectly. Great Service.
August 24, 2023
Unprompted review
Great experience and product From my very first contact with Great…
From my very first contact with Great Water Filters Australia, I was greeted with a warm friendly professional experience. I love my new filter, it’s such a relief to be able to have good quality water at the tap . It was costing a lot of money every month buying filtered water after learning how toxic tsp water is , full of harmful chemicals. Nick who installed my new filter was very professional, quick and did a great job , no mess. I would highly recommend this company for their service and products
August 17, 2023
Unprompted review
Levon is Awesome
Levon is a wonderful man, very patient, informative and knows his job. He has a wonderful calming and helpful energy and we are very happy that he attended our job so promptly. Thanks Levon for a great experience. Cheers Freddy
August 17, 2023
Unprompted review
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