Great Wines Direct Ltd Reviews 249

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the swift and prompt delivery service, often highlighting the excellent packaging that ensures products arrive safely. Many consumers appreciate the competitive pricing and the wide selection of wines available, making it easy to find specific or hard-to-find items. The ordering process is frequently described as easy and smooth, with many people commending the helpful and informative customer service. However, some customers also noted issues with the delivery process, mentioning instances where couriers had difficulty finding addresses or where deliveries were delayed. A few other people also felt that there were problems with order modifications and unexpected charges related to refunds and delivery fees.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the prompt and speedy... See more

Product

Users describe positive interactions with the product. Customers praise the fantastic and great-tasting... See more

Service

Clients share positive opinions on service, consistently praising its efficiency, friendliness, and... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight the competitive and... See more

Order

People report positive experiences with order. Customers praise the ease of ordering, with many finding the... See more

Based on these reviews

Rated 5 out of 5 stars

Hard to find Money Spider in the UK at a good price inc delivery. Delivery arrived swiftly. Amazing white wine we first encountered on a cruise after finding it was recommended by Ollie.

Company replied

Rated 5 out of 5 stars

After I placed my order, they went out of their way to reach out and inform me that one item was out of stock. This allowed me to modify the order, which they graciously accommodated. The delivery was... See more

Company replied

Rated 5 out of 5 stars

Rescued me from a bad experience with Vivino, who you deliver for, who still haven’t refunded me for an undelivered order! Thankfully you guys have real people to talk to so I was able to reorder the... See more

Company replied

Rated 5 out of 5 stars

Utilised Great Wines for the 1st time with a fine, smooth uncomplicated process. Having searched the Internet for a specific wine I found it at Great Wines and at a competitive price! Ordered online... See more

Company replied


Company details

  1. Wine Store
  2. Alcohol Store
  3. Alcoholic Beverage Wholesaler
  4. Wine Wholesaler and Importer

Written by the company

Established in 2003, Great Wines Direct is a family run independent wine merchant. Our outstanding selection of wines from across the world are independently graded and reviewed by the world's top wine critics - so you know exactly what you're getting and have the knowledge to confidently explore new grape varieties and appreciate new wines. For all of our wines, we strive to provide the most affordable rates available on the internet and in wine shops. We do not believe in intentionally raising our pricing in order to appear to give significant discounts. Our wines are not readily available in wine shops and supermarkets, only in quality restaurants, hotels and bars


Contact info

4.9

Excellent

TrustScore 5 out of 5

249 reviews

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Rated 5 out of 5 stars

Had enjoyed Trumpeter Malbec while on holiday.

Had enjoyed Trumpeter Malbec while on holiday & searched for a supplier on our return.
Having found Great Wines Direct could deliver I placed an order on Sunday 8th February. We received the wine on Wednesday 11th February and delighted with the speedy delivery.

February 11, 2026

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