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Rated 4 out of 5 stars

Easily ordered & fast delivery. Too soon to rate products. Dislike much the polystyrene packaging though, more environmentally friendly products available. I now withdraw my derogatory commen... See more

Company replied

Rated 5 out of 5 stars

Excellent as always. Courteous friendly and helpful drivers. We have used them at least 3 sperate times recently as we moved house. They have been marvellous very helpful, no pressure to take back Ski... See more

Rated 4 out of 5 stars

Bought on a sale so price was good,sadly 4 stars as the bottle leaks with the spray end attached :( so sorry guys,I can send pics or video if you’d like,please just let me know what email address to... See more

Company replied

Rated 5 out of 5 stars

I have never used Green box before but I was impressed by the prices of the goods I wanted which were very competitively priced. The goods arrived speedily and safely and were well packed with natura... See more

Company replied

Company details

  1. e-Commerce Service
  2. Vitamin and Supplements Store

Written by the company

Welcome to GreenBox, the home of plant based wellness. We stock a range of botanical and CBD products across our Beauty, Wellness, and Fitness ranges.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

301 reviews

5-star
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Rated 5 out of 5 stars

Good service

Good service, dispatched quickly, no problems.

December 16, 2022
GreenBox logo

Reply from GreenBox

Hi Heather, thank you for sharing your wonderful review!

Rated 1 out of 5 stars

Long expecting time

It had not arrived yet, I expected it to be here by now

November 16, 2022
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Reply from GreenBox

Hi Agata, I’m sorry to read your review. I’ve checked your order number and your parcel is leaving the U.K. now. It is slower than we would and I am sorry about the delay. But the good news is it’s on the way! Please do reach out if we can help with any issues between now and delivery. Please kindly be patient as couriers are generally being slower than their guided delivery times.

Rated 5 out of 5 stars

Excellent service, fantastic prices.

Excellent service, they even threw in a lovely bag.

I would definitely order again.

Sustainable packaging, super quick delivery

December 1, 2022
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Reply from GreenBox

Thank you so much Otiss for sharing your lovely review! I am very pleased you had a positive experience.

Rated 3 out of 5 stars

Got the refund but why lose business because of delivery

I can see a lot of reviews on issues with delivery. Just like them, I never got my order and got refunded. Its a shame for a good company to lose clients because of delivery problems. Don't have any more feedback.

December 7, 2022
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Reply from GreenBox

Hi Masoumeh! Thank you for letting us know about this issue. I can see on the system that we did reach out to you on email asking if you'd like a refund or to have the package sent out again, but we didn't hear back. Anyway, I've emailed you to sort this out ASAP for you! Have a lovely day :)
GreenBox team

Rated 5 out of 5 stars

HIGHLY recommend product and Company!

Easy to order and shipped quickly! Green Box kept me updated on progress of my order, as it was delayed due to the post strike. Excellent customer service! Would HIGHLY recommend! The product looks professional and my Husband is seeing the benefits of using the cbd Muscle Balm... BRILLIANT!

December 4, 2022
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Reply from GreenBox

Hi Caroline, this is amazing! Thank you very much for sharing this. I believe you bought the fabulous Fourfive muscle rub. I am glad your husband is finding it's helping him. You've made our day with this!

Rated 5 out of 5 stars

Box of Delights

Great products at great Black Friday prices. Purchased items were dispatched very swiftly; it was just the Royal Mail strike that unfortunately delayed delivery. Happy to recommend GreenBox and look forward to making future purchases with them.

December 5, 2022
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Reply from GreenBox

Hello Amy, thank you very much for sharing your positive review. I am very happy you had a good experience and you were able to look past the Royal Mail delivery frustrations! We did upgrade everyone to 1st class with Royal Mail as they said that service would continue as normal, but there were still delays. Have a lovely day!

Rated 4 out of 5 stars

First time I have ordered from…

First time I have ordered from Greenbox.Very impressed with service,packaging and delivery.

December 1, 2022
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Reply from GreenBox

Thank you very much Lynne. It makes us smile to hear we have given you a very positive experience! Have a lovely weekend.

Rated 5 out of 5 stars

Can't say a bad word about this…

Can't say a bad word about this company...products are great..customer service is brilliant...go the extra mile...thankyou

November 29, 2022
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Reply from GreenBox

Gosh, thank you so much Chloe, we are very happy to read your glowing review! I am very pleased we are getting it right for you :)

Rated 5 out of 5 stars

Seems to be a great company to deal with

Great value, fast delivery, well packaged in environmentally friendly packaging, and great after sales with links sent to me with more information about the product I bought. Great first experience of GreenBox.

November 26, 2022
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Reply from GreenBox

Thank you very much for sharing your positive experience!

Rated 5 out of 5 stars

Great experience

Great experience. Super helpful people.

November 15, 2022
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Reply from GreenBox

Thank you very much for sharing your positive review, Justine! It's hugely helpful and it always brings a smile to our customer service team, too.

Rated 4 out of 5 stars

Bought on a sale so price was…

Bought on a sale so price was good,sadly 4 stars as the bottle leaks with the spray end attached :( so sorry guys,I can send pics or video if you’d like,please just let me know what email address to send them to

EDIT: Thank you Greenbox for your reply,I will try your advice thank you ever so kindly,if it still leaks I will use the email address supplied to send photos/videos,thanks again and wishing all greenbox staff a fantastic week!

November 17, 2022
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Reply from GreenBox

Hi Ceta, thank you for sharing your experience! I am sorry about the spray attachment leaking when in use. It's not ideal but the dropper is probably going to be less messy on this occasion, so I'd recommend you use that instead. Please feel free to send us the images/video to hello@greenbox.co.uk and we can sort this out for you :)

Rated 5 out of 5 stars

Order despatched quickly

Order despatched quickly, a good first purchase.
Will use again.

November 3, 2022
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Reply from GreenBox

Thank you very much Mrs Perkins. We look forward to serving you again soon!

Rated 5 out of 5 stars

The package arrived so fast that it was…

The package arrived so fast that it was like they had posted it the minute I placed my order! Securely wrapped too. Well done Green Box!

November 11, 2022
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Reply from GreenBox

Golly gosh I am pleased about the speedy delivery service! This is so nice to hear and we are happy you are happy. Enjoy your products!

Rated 5 out of 5 stars

Great service

Great service, item received quickly and well packaged. Will definitely use this company again.

November 5, 2022
GreenBox logo

Reply from GreenBox

Thank you very much for sharing your experience!

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