Greenbox Self Storage Reviews 52

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Horrible company, horrible customer service. Absurd fees for tiny things. I wanted my stuff back, and let them know 24 hours after giving them my stuff and they charged me 75 dollars. In addition to t... See more

Rated 1 out of 5 stars

Multiple times our autopay has cancelled despite our card not changing and due to their system resetting. Their online system is not user friendly and consistently locks out users and we have had to r... See more

Rated 1 out of 5 stars

I study at Virginia Tech. This company lost all my stuff and called to say that the storage company auctioned the storage units where it was. This happened for many other students. I lost over $11000... See more

Rated 1 out of 5 stars

Horrific. Auctioned off all of son's items and then came back trying to bill us for the service? Held our TV until we agreed to sign a letter saying we wouldn't post negative reviews about their shady... See more

Company details

  1. Home Services

Information provided by various external sources

Reserve a Denver self storage unit today. Our three central Denver self storage facilities are green, clean and climate controlled. First month free.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

52 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Bathrooms need attention

Bathrooms need attention. The lights in the bathroom have been blown out for months. The floor is not cleaned on a regular basis. I saw a piece of candy that was left on the floor for weeks. If possible get new bulbs for the bathroom. Also clean the floors and bathroom and stock the bathroom with toilet paper.

May 21, 2018
Unprompted review
Rated 4 out of 5 stars

Changes

I like it but it was better before when I can pay payments along the way a little bit at a time before the due date. I would like it if it went back to that.

May 16, 2018
Unprompted review
Rated 5 out of 5 stars

Very good experience over this first nine months

Online reviews (and a bad experience with a different storage company) led me to Greenbox. I was impressed with how knowledgeable and friendly the onsite managers were at the two sites I visited and even more impressed with the environmental standards in place.

May 15, 2018
Unprompted review
Rated 5 out of 5 stars

This place is a beautiful new facility

This place is a beautiful new facility, spotless.
Easy to get in and out of.
Priced extremely reasonably.
Great quality for the price

The staff is very professional, very friendly and always ready to help.

Have rented a space for 6 months. Looked at a few other places beforehand, even begun paperwork with one of them. When we visited this facility we rented a unit on the spot.
And the facility is a green facility.....not just the color😉
Thats important to us.
Great job Greenbox!!!!

May 15, 2018
Unprompted review
Rated 3 out of 5 stars

I moved.

I liked the facility but, my monthly rent went up so I had to move. It also did not help that hallway doors were painted shut which made moving items in and out so much more difficult. I would have stayed if the price was more competitive. Moving all that stuff almost killed me.

May 15, 2018
Unprompted review
Rated 2 out of 5 stars

Nickel or Dime you

Originally moving in was easy. 6 months later they threatened to adding a monthly charge for insurance - without double checking that I have my own.

Also, the rates are going up. I have a sense that they do this often.

Make sure to lock in your rate for at least a year if possible.

Overall I DO NOT recommend Green Box SS

May 15, 2018
Unprompted review
Greenbox Self Storage logo

Reply from Greenbox Self Storage

Hi Rocky,

We're sorry we didn't verify your insurance. Sometimes communication lines get crossed. As for the rates, everyone's rate is guaranteed for a year. But industry prices fluctuate and we need to sty consistent with market value. We would love to talk to you more about your issues. Please don't hesitate to contact info@greenboxselfstorage.com!

Rated 4 out of 5 stars

Green box was very good

Green box was very good. Clean place. Helpful staff etc. lots of Dolly’s
Only negative is the price. But nothing in Denver has a normal price. Everything that has to do with housing is over priced.

May 14, 2018
Unprompted review

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