All good in the first few months however recently I have had missing ingredients for the recipes ordered and on two occasions whole meals missing but ingredients sent for an unknown meal. Issues have... See more
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Review summary
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Recently reactivated my Green Chef to see whether the quality of fresh ingredients had improved. Say no..very disappointed with the manky and brown green beans in my box. Yes GC gave a £2 refund....bu... See more
Company replied
Recipes are generally very good, but communication with the company when there’s an issue is very poor. I’ve had items missing, and my box continually left at my front door, in full view of the road... See more
Company replied
Courier knocked at the door. No answer. Gate was left unlocked for delivery. Courier (DHL) threw the box iver the gate which exploded the other side leaving all meals ruined. This was our first exp... See more
Company replied
3.1
Average
5K reviews
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generally a good company
I've used several similar meal kit companies and I think Green Chef is one of the best. The meals are reasonably healthy and very tasty and there's a good variety for vegetarians - we prefer this to the vegan options that others offer as we eat dairy.
My only gripe with all of these companies is the packaging - I know they give lip service to it being recyclable but I'd prefer if it could be plastic free and use cardboard to insulate rather than the packaging insulating material, which might technically be biodegradable or reusable but hard to do this in practice.
January 18, 2026
Reply from Green Chef UK
Hi Elizabeth,
Thank you so much for your thoughtful feedback! We're delighted to hear you're enjoying the variety of vegetarian meals and finding the recipes both tasty and reasonably healthy.
We also really appreciate you sharing your thoughts on packaging. It’s something we’re continuously working to improve, and feedback like yours helps us as we look for more sustainable solutions in the future.
If you have any questions or further feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121.
-Ann
Mouldy food and shocking couriers
Mouldy food, courier never rang the doorbell so it often got left outside for hours. Forgot our recipes once and box was damaged. Why use Evri to deliver something so perishable?! Not worth the money at all! I complained and all they did was send me the recipes via email… doesn’t help with my mouldy peppers!
February 19, 2026
Unprompted review
Reply from Green Chef UK
Hi Rachael,
We’re really sorry to hear about your experience and that your delivery arrived in this condition. This is certainly not the standard we aim to provide, and we understand how frustrating it must have been, especially with perishable items.
We also appreciate your feedback regarding the delivery and courier experience, and we’ll be sure to pass this along to the relevant team for review.
If you have any questions or would like us to look into this further for you, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121.
-Ann
Be Careful - read before you go ahead
i hadn't picked meals and decided not to go ahead then money was taken form my account and a meal is coming. I had no emails but discovered they had gone into junk. You have to put in card details before you select meals and by then its too late so we warned I feel scammed. Rang customer care and got some but not all of the funds refunded.
March 7, 2026
Unprompted review
Reply from Green Chef UK
Hi Amanda,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
If there’s anything more you’d like to share or if there’s something we can do to enhance your experience, our Customer Care team is here 7 days a week, from 9:00 AM to 10:00 PM, on 020 4538 1121.
We would be more than happy to get this sorted for you.
- Renzo
The Green Chef Team
Ridiculously expensive for the…
Ridiculously expensive for the vegetarian recipes. Even with 40% discount I was able to purchase the exact same ( but far fresher) ingredients from Waitrose for £30 less! Full price of the boxes is way overpriced - around a £100 for four meals for four people - same ingredients in Waitrose was just under £41 . Don't waste your money on Green Chef.
February 23, 2026
Unprompted review
Reply from Green Chef UK
Hi Steve,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Ann
The Green Chef Team
Reply from Green Chef UK
Hi Mr Shorter,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ann💚
The Green Chef Team
Reply from Green Chef UK
Hi Rosaline,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ann💚
The Green Chef Team
Brilliant for convenience and flavour,
I recently tried Green Chef, and overall I’ve been really impressed with the quality of the food. The ingredients arrive fresh, the recipes are genuinely tasty, and the meals feel a bit different from the usual meal‑kit options. Every dish I made turned out full of flavour and felt like something I’d happily order in a restaurant.
The introductory box with the discount was fantastic value — definitely worth trying if you’ve never used them before.
However, once the discount ends, the price does jump quite a bit. Paying around £12–£15 per meal for two people feels expensive, especially when you realise you can buy similar ingredients in the supermarket for almost half the cost. While the meals are delicious and convenient, the full‑price subscription isn’t the most budget‑friendly option.
In summary:
✅ Fresh, high‑quality ingredients
✅ Great‑tasting, interesting recipes
✅ Excellent value with the first‑box discount
❌ Full‑price meals feel expensive compared to buying ingredients yourself
Green Chef is brilliant for convenience and flavour, but the ongoing cost might be a bit high if you’re watching your budget.
February 24, 2026
Reply from Green Chef UK
Hi Alan,
Thank you for taking the time to leave us a review, we really appreciate your feedback!
We’re glad to hear you had a positive experience overall, and your comments truly help us understand what’s working well and where we can improve. We’re always striving to turn a good experience into a great one, and your insights are invaluable in helping us get there.
If there’s anything more you’d like to share or if there’s something we can do to enhance your experience, our Customer Care team is here 7 days a week, from 9:00 AM to 10:00 PM, on 020 4538 1121.
Thanks again for your support, we hope to serve you again soon!
Warm regards,
Ann
The Green Chef Team
Great choice of dishes
Great choice of dishes. Easy to navigate website and choose. Good fresh ingredients. Good sized portions. And delivered to my door!! What more could I want!
February 24, 2026
Unprompted review
Reply from Green Chef UK
Hi Alison,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ann💚
The Green Chef Team
Misled and mis sold
I was signed up to Green Chef when they were at a trade show. They were under the Hello Fresh banner but were selling Green Chef. I was interested as I used to use Hello Fresh. The guy completely mis-sold me green chef. I realised pretty much straight away so I cancelled my account and any thing else with it. Until 2 weeks later they charged me.
Awful misleading was company
March 3, 2026
Unprompted review
Reply from Green Chef UK
Hi Andrew
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Very good fresh food
Very good fresh food
Everything needed was there
Some components took a bit of finding
Very nice recipes, except shredded chicken soup
Recipes better cooked in a wok rather than in a saucepan
Enough for 2
February 21, 2026
Reply from Green Chef UK
Hi,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Do not create an account unless you want a box
If I could give zero stars I would. You have to create an account and enter your payment details before you can view the meal options. DO NOT do this!
I did not place an order. I deactivated my account without placing an order yet I was still charged and had a useless box delivered to me (I am vegan and was delivered 2 meat options so it must have been the default selections that were delivered). How many others have fallen foul of this con! It needs sorting out.
I did get a full refund (as a gesture of goodwill 😤) when I contacted customer services but not without a lengthy discussion.
March 2, 2026
Unprompted review
Reply from Green Chef UK
Hi Liz
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Hurray-Green Chef Meal Today!
Delicious meals that I don't have to think too much about. Easy instructions.
Sometimes feel portions are getting smaller.
February 28, 2026
Reply from Green Chef UK
Hi Deidre
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
The food has been tasty & good quality
The food has been tasty & good quality. It has made life easier as no planning required.
February 18, 2026
Reply from Green Chef UK
Hi Janet
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
Just really nice food
Just really nice food, unique from other food boxes I have used in the past. Worth a try you won't regret it.
February 21, 2026
Unprompted review
Reply from Green Chef UK
Hi Mark,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ann💚
The Green Chef Team
Reply from Green Chef UK
Hi Malvin,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
-Ann💚
The Green Chef Team
What can I say ..Its absolutely…
What can I say ..Its absolutely beautiful and its a pleasure cooking again
February 19, 2026
Reply from Green Chef UK
Hi Samantha,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ann💚
The Green Chef Team
Easy to cook and to follow…
Easy to cook and to follow instructions. Enjoying the meals.
February 19, 2026
Reply from Green Chef UK
Hi Angela,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ann💚
The Green Chef Team
Very disappointed….
Very disappointed…..impossible to cancel. Customer service is lots of lies. Feels like they are trained to lie and hope you go away. When we had the food the quality was worse than hello fresh!Avoid!!!!
February 28, 2026
Unprompted review
Reply from Green Chef UK
Hi AndreasBecky,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Ann
The Green Chef Team
Really really poor customer service
Really really poor customer service, this is scam!!! Be careful, they take your money and lie about not receiving it. When we did have boxes, the food was inferior…low quality and overpriced
February 25, 2026
Unprompted review
Reply from Green Chef UK
Hi Rach,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear about your experience and how frustrated this has left you. We take concerns about payments and product quality very seriously, and it’s upsetting to hear that we’ve let you down.
We would really appreciate the opportunity to look into this properly and resolve things for you. Please reach out to our Customer Care team on 020 4538 1121 (available 7 days a week, 9:00am–10:00pm), and we’ll investigate the payment issue and review your concerns about the boxes straight away.
Your experience matters to us, and we’d genuinely like the chance to make this right.
- Ann
The Green Chef Team
Reflections on first 2 weeks
I am in week 2 and have really enjoyed every meal so far as the recipes create a wonderful combination of flavours. I admit I got a little confused about the sequence of ordering but have got it sorted now. The quality of the fresh produce is excellent.
The negatives are that the portions are a little large for me. I am a single person and think sometimes I will make 3 portions and freeze if possible. Also, although the food itself has green credentials, there seems to be a lot of packaging waste.
February 27, 2026
Reply from Green Chef UK
Hi XXX,
Thank you so much for sharing your detailed feedback, we’re delighted to hear you’re enjoying the meals and the wonderful combinations of flavours! It’s fantastic to know the quality of the fresh produce has really stood out for you.
We appreciate your honesty regarding the portion sizes and packaging. Many of our customers choose to save or freeze an extra portion for later, so we’re glad you’ve found an option that works for you.
Sustainability is very important to us, and we’re continuously working to reduce packaging and improve our materials while still ensuring ingredients arrive fresh and safe. Feedback like yours is incredibly valuable in helping us improve.
If you ever have any questions about ordering or need support, please don’t hesitate to contact our Customer Care team. We’re available 7 days a week, from 9:00am to 10:00pm, on 020 4538 1121, and we’ll be more than happy to help.
We’re so pleased to have you with us in week two and hope you continue enjoying the meals!
– Ann
The Green Chef Team
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