Green Doors Reviews 

191
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

They were fantastic from beginning to finish. I first bought French doors then asked for delivery to Derbyshire. I then bought a window and asked them to hold delivery for i need another 2 windows, a... See more

Rated 5 out of 5 stars

Getting the service that you wish for my sincere thanks to your staff especially your delivery driver who was polite helpful nothing was too much trouble. A credit to your company. You also suppli... See more

Rated 5 out of 5 stars

Found the perfect set of replacement doors for my conservatory. Great communication with Green Doors. Arranged for them to deliver item.. On the day of delivery, Mark called 30 minutes beforehand to s... See more

Company replied

Rated 5 out of 5 stars

Really good communication, can always get thru and speak to someone on the phone and actually get sensible info or advice. Pleasure to work with. Received the new bifold door and so far no issues acco... See more

Company details

  1. Door Supplier

Written by the company

We offer an exquisite selection of 🚪doors and windows🪟 at prices significantly lower than direct purchase, with savings averaging 80%. Our collection of pre-loved and surplus items includes products from leading brands, featuring a diverse range of options such as bifold doors, French doors, back doors, front doors, patio sliding doors, roof lights, garage doors, and windows. With the most extensive inventory available, our streamlined search functionality and dedicated in-house 🚛 delivery service ensure a seamless shopping experience for our valued customers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

191 reviews

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4.6

All reviews

(191)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

I Purchased A Patio Slding Doors Unit…

I Purchased A Patio Slding Doors Unit From Green Doors Ltd Luton They Were Delivered Within 5 Day’s with a Very Friendly And Capable Driver Who Put Them Exactly Where I Wanted Them. The Service And Communication That I Received Was Excellent In Every Way The Doors Were In Excellent Condition And They Are Now Fitted completely to My Conservatory Thanks Everything John Reardon.

November 16, 2024
Unprompted review
Rated 5 out of 5 stars

The odering process was a bit long…

The odering process was a bit long winded, it took a couple of days of emails and phone calls back and forth. Simply ordering and paying online would be best. The door and delivery were great.

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

Found by coincidence

Found by coincidence. Went to visit the warehouse. Company could not be more helpful and I know any issue will be promptly addressed. Owners and staff very helpful and friendly throughout the process and in this business for all the right reasons!

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

I recently purchased windows and doors…

I recently purchased windows and doors from Green Doors, and I couldn't be more pleased with the experience! From start to finish, their customer service was absolutely on point. Every question I had was answered promptly, and their communication throughout the process was exceptional. The team made the whole process seamless, keeping me updated and ensuring I was comfortable every step of the way. The quality of the products is top-notch, and the installation was handled professionally. If you're looking for windows and doors, this is the place to go! Highly recommend! Well done to Joe & his team.

October 8, 2024
Unprompted review
Rated 5 out of 5 stars

THEY DELIVERED MY FREE DOOR ASAP - NO QUIBBLE

Bought a used 1930's door from Green Doors, I purchased it online, and although they don't normally deliver free items, which I didn't realise, but because their website let me pay for delivery in full they phoned me to say they are going to deliver it to me and arranged delivery in a couple of weeks time as part of another schedule.

I thought that was truly decent of them to honour the sale - I said I could cancel but they said no need because they hope to deliver within 2 weeks.

The delivery was £60 but the pair of doors would be way more than this for authentic 1930's bubble glazed patio doors. I know the glass will be an issue so will art-deco the bottom 800mm as per Building Regs, but they will be fantastic as a room divider to replace my old conservatory door.

After buying it the day before, yesterday, they phoned to say they could deliver ASAP tomorrow (as in TODAY) if possible for me - yes, if possible for me - well I don't know what to say - what a fantastic service on top of a fantastic ECO friendly way to buy RARE and also brand new doors.

SUCH A FANTASTIC eco friendly ETHOS and A FANTASTIC - FRIENDLY AND HELPFUL SERVICE ETHOS TOO that GREEN DOORS possess.

There arn't many companies these days that can boast such a thing - let alone be driven by it. Green Doors proved they walk the talk and smashed it on my first experience with them.

I am sure I'll be back for more...
many thanks Green Doors....
YOU'RE FANTASTIC!!!

August 16, 2024
Unprompted review
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Reply from Green Doors

Thank you so much for your glowing review, the team is thrilled to hear about your positive experience with our service and the unique 1930's door you found. At Green Doors, we're passionate about sustainability and providing excellent customer service, so it's fantastic to know we've made a great impression. We can't wait to assist you again in the future. Thanks for supporting our eco-friendly mission

Rated 5 out of 5 stars

Excellent company, proper recycling & good price

What an excellent, friendly and professional company with not just a good range of secondhand doors (at decent prices too) but very helpful staff from start to finish. I bought an unusual crittall-style window for my office which would have cost perhaps £10k new from a bespoke manufacturer. Within a few days of ordering I got the (perfect finish) same window for less than £600. Great service and a go to companhy now for all windows and doors.

July 26, 2024
Unprompted review
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Reply from Green Doors

Thank you for the wonderful review! We are so glad you found just what you needed with our crittall-style window, it is always our goal to provide great service and quality products at affordable prices. We look forward to helping you with any future door or window needs

Rated 5 out of 5 stars

Wanted to replace my 1970's aluminium…

Wanted to replace my 1970's aluminium patio doors that were in general poor condition, were falling out of the frame, and couldn't be opened due to this.

I was reluctant to buy new UPVC (for environmental and cost reasons). It took around a year of searching periodically for something of similar dimensions, and voila... eventually some sliding patio doors of nearly perfect dimensions and correct opening side came up on Green Doors.

The ethos of this company is fabulous in all regards. I am very much a 'waste not want not' person, and very aware there is no 'away' when throwing something away (which I why I don't throw things away!). I also love their family run style and cohesive team. When I rang to reserve the doors (whilst waiting to hear back from my carpenter fitter), the owner's mother answered and was very helpful. Delivery was great (01/06/23); Mark the driver was incredibly helpful and informative and took the time with my carpenter to explain some of the ins and outs of the fitting. My carpenter did a great job with the fitting and we have now for a year (only just got round to this feedback) had great patio doors that slide beautifully and we can use with ease. Thank you Green Doors.

July 16, 2023
Unprompted review
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Reply from Green Doors

Thank you for taking the time to leave such a detailed and heartwarming review, it's always rewarding to see our ethos resonate with our customers, especially those who share our passion for sustainability. We're glad Mark and the rest of the team could assist you so effectively. Enjoy your 'new' patio doors

Rated 3 out of 5 stars

Good products. Not so good customer service if there is a problem.

The good bits: loved the ethos and green ethics of the company. I always try and reuse, recycle and upcycle where possible so it was a no-brainer when I came across Green Doors in the process of looking to purchase a couple of windows and French doors for a new garden studio. The purchase process was easy and they were very helpful when I called a couple of times prior to placing the order on 16 March.

The mediocre bits: the communication about when delivery would take place was sketchy - after hearing nothing for week, I contacted them to be told that it would be scheduled by the driver when they were next delivering in the area. Eventually received the windows and doors on 2nd April, so a couple of weeks in total - not too bad.

The not so great bits: the windows and doors were installed about 3 weeks after receipt (stored appropriately during that period). Discovered that the top opener on one of the windows would not open - handle would only lift a short way and mechanism would not disengage. Contacted Green Doors and there followed an 8 week battle to get them to inspect the window or allow me to get someone to inspect it and the cost be covered by Green Doors in the event of it being a manufacturing fault. All the way through they were pushing for me to accept that it was an install fault, despite providing photos, videos and direct communication between my installer and their technical team. Finally they sent someone to inspect the window who determined that it was in fact a faulty gear mechanism and therefore a manufacturing fault. New part ordered and two weeks later the guy returned to fix the window. In total this took 10 weeks to resolve.

Would I recommend Green Doors? From an environmental and ethical perspective, yes. From a customer service perspective, hmmmm. Jury is out. Definitely some improvements to be made in this department.

July 4, 2024
Unprompted review
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Reply from Green Doors

Dear Shelly,

Sorry to hear you did not have a good experience with Green Doors and thank you for taking your time to provide us with your feedback. This is obviously very rare, seeing as 99.5% of our reviews on all platforms are 5/5 stars.

I have since spoken with you regarding this, but I will explain on here as well how the problems you encountered could have been resolved as quickly as the same day.

Firstly, in regards to the delivery, we notify all our customers that it can take up to two weeks from purchase (depending on the volume of deliveries we have). This information is mentioned on the website and in the Terms and Conditions. Your item was delivered within this timeframe.

In regards to the brand new mismeasured uPVC window you purchased from us, after you first raised the issue we simply followed our normal procedure and unfortunately, it took a lot longer than usual.

As you can imagine with the nature of our business, most customers try and save costs by fitting items themselves or by builders & carpenters, and when it comes to any issues 95% of the time it is due to inexperienced installation.

We always advise using a FENSA-approved installer (mentioned on the website and in the T&Cs), so when you informed us that your uPVC window was installed by a carpenter using ‘window brackets’ this raised concerns.

We then requested photos/videos of the problem and also waited for photos of these window brackets as this is not the usual practice when installing windows. There was a week when you were away, we had planned to send out a FENSA-approved installer who then let us down, so then had to wait for someone else who was away at the time.

We did finally send someone out at a cost of £100 to us, and they quickly identified the problem as a faulty locking strip (very unusual for a brand-new item out of the factory). We covered the cost of the part and fitting totaling £130, so ended up at a loss from this £300 window we sold you.

It did take a considerably longer time to get your issue resolved and we apologize for that.

However, if you had a qualified FENSA-approved installer installing your item, they would have instantly been able to identify that the lock was at fault and we could have either posted one out the same day or come to fix it.

Kind Regards,
Joseph

Rated 5 out of 5 stars

Excellent choice

Excellent choice. very helpful. great delivery service. delivery man very helpful

June 17, 2024
Unprompted review
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Reply from Green Doors

Thank you for your kind words! We're thrilled to hear you were satisfied with your choice and our delivery service. We always strive to be helpful and efficient. Looking forward to assisting you again in the future!

Rated 5 out of 5 stars

What a fantastic service from start to…

What a fantastic service from start to finish and the price is just as good. Served by Lawrence and his knowledge and explanation was spot on. Will definitely recommend and use again.

June 15, 2024
Unprompted review
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Reply from Green Doors

Thank you for your fantastic review! We're delighted to hear that you enjoyed our service and found Lawrence's assistance valuable.

Rated 5 out of 5 stars

Great customer service and delivery

Great customer service, I rang them as I needed the door sooner (my old one was broken), delivery was in 4days from purchase, fantastic service!

The delivery driver made sure I was happy with the door before he left. I would definitely recommend this company for windows and doors.

May 15, 2024
Unprompted review
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Reply from Green Doors

Thank you for your wonderful review! We're so glad we could accommodate your urgent need and that you were pleased with the quick delivery and service.

Rated 5 out of 5 stars

Three things:

Three things:
1. Excellent communication and accuracy of measurements - good website.
2. Great and prompt delivery with good communication.
3. Helping to save the planet one door at a time.

February 26, 2024
Unprompted review
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Reply from Green Doors

Thank you for your feedback! We're glad you appreciated our communication, prompt delivery, and commitment to sustainability

Rated 5 out of 5 stars

Great service and delivery

Great service and delivery, delivery driver went the extra mile to ensure I was happy with the door before he left. I would definitely recommend this company fir windows and doors.

March 4, 2024
Unprompted review
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Reply from Green Doors

Thank you for your review! We're glad our delivery service and driver made sure you were happy with your purchase

Rated 5 out of 5 stars

Door arrived within 2 days

Door arrived within 2 days. Condition exactly as described. Value for money.

February 21, 2024
Unprompted review
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Reply from Green Doors

Thanks for your review! Happy to hear the door arrived quickly and met your expectations

Rated 5 out of 5 stars

Very happy

Very happy. Great communication throughout. Door as expected, delivery exactly as promised and driver extremely pleasant and helpful. Couldn't have asked for more.

January 17, 2024
Unprompted review
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Reply from Green Doors

Much appreciated, enjoy your new door

Rated 5 out of 5 stars

Love our door

Green Doors has truly delivered an outstanding experience from start to finish. Let's talk about the door - it's not just gorgeous; it's a showstopper! The pre-sales service was exceptional, with every query answered promptly and thoroughly, ensuring complete confidence before purchase.
Now, let’s give a round of applause to the delivery team - friendly, accommodating, and efficient. They didn’t just drop off the door; they made sure it was right where we needed it to be, making the process hassle-free.
The best part? It's now installed and WOW! It's an absolute stunner. Green Doors, your product and service exceeded expectations. Thank you for not just selling a door but delivering an experience that delights. We're thrilled with the outcome!

December 12, 2023
Unprompted review
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Reply from Green Doors

Thank you for your wonderful feedback! We're thrilled you loved the experience and your stunning new door. It's great to hear our team met your expectations at every step. Enjoy your door's beauty, and thanks for choosing Green Doors

Rated 5 out of 5 stars

This company is wonderful

This company is wonderful, the service, the prices, the helpful staff. I highly recommend using them. I’ve used twice and will continue to use.

January 12, 2024
Unprompted review
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Reply from Green Doors

Thanks for your kind words! We're thrilled you're happy with our service and staff

Rated 5 out of 5 stars

Excellent!

The doors are exactly as described and just what I wanted. Peter the delivery driver was great, very helpful and careful when unloading. Green Doors are a pleasure to do business with.

December 14, 2023
Unprompted review
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Reply from Green Doors

Delighted to hear you're happy with the doors and our delivery service! Thanks for choosing Green Doors and for the kind words!

Rated 5 out of 5 stars

Great product great price

Great product great price. Very fast delivery. All good

December 15, 2023
Unprompted review
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Reply from Green Doors

Thanks for your feedback! Happy to hear you loved the product and appreciated our fast delivery. Looking forward to serving you again! 🚚👍🚪

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