Green Elf TreesReviews 

203
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent service and high-quality products. Customers frequently highlight the smooth and convenient delivery process, often noting the helpful updates and the ability to track their orders. Many appreciate the beauty and health of the trees, which often exceed expectations and are described as perfect for their homes. The sustainability aspect of replanting trees is also a significant draw, making the overall experience stress-free and environmentally conscious. However, some people mentioned issues with order cancellations due to technical glitches or trees not being in the delivery van. A few customers also experienced problems with tree size discrepancies, receiving trees smaller than ordered, or delays in delivery times.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, praising the convenience and ease of the process,... See more

Product

Clients share positive opinions on product, with many reviewers expressing delight and satisfaction with the... See more

Service

Customers consistently note positive experiences with service, praising the great communication, easy order,... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the high quality of the... See more

Order

People report positive experiences with order, praising the easy process, good communication, and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Green Elf Trees delivers live, potted trees that are replanted after they're picked up. They find a place to replant all such trees each year, which makes this a great, eco-friendly option for Christm... See more

Rated 5 out of 5 stars

Great tree, excellent customer service. We love our Green Elf Tree every year snd it is so much less hassle than getting one locally - plus love the idea of our pot grown tree continuing on after our... See more

Rated 5 out of 5 stars

Absolute perfection! Super friendly team, free tree delivered to our charity [how lovely is that?!], and really helpful updates before, leading up to, and on the day of the delivery! Genuinely couldn'... See more

Rated 5 out of 5 stars

Service and communication was great. E-mail were very clear with up to date information regarding delivery time and date. We werd impressed with the speed ly delivery which took less tjan 24 hrs from.... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

203 reviews

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No history of asking for reviews

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4.7

All reviews

(203)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Simply Brilliant

Very easy to order and book delivery. Great quality and well thought out pick up and recycle process and a great cause. Hats off

January 19, 2022
Unprompted review
Rated 5 out of 5 stars

Really gorgeous tree

Really gorgeous tree, best we have ever had. It shed a few needles at the start but then kept them all until the end. From beg of dec to january. Delivery was really helpful. Will def use again.

January 19, 2022
Unprompted review
Rated 5 out of 5 stars

Really nice rooted tree

Really nice rooted tree, stayed fresh indoors and is now looking happy in the garden.
Good to be able to support performing arts people in these difficult times.

January 19, 2022
Unprompted review
Rated 5 out of 5 stars

Great quality and service

Good communication and tracking of delivery and not only did they provide a more sustainable service. Everyone who saw our tree commented on how great the quality was. They also offer a collection service which we are great full for! . Loved our tree!

January 4, 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful tree, great communication

We've used Green Elf for the first time this year and are really happy with our experience. Our tree was beautiful, and the ordering and delivery service was excellent. On the day of delivery, I could track where my tree was, allowing me to accurate plan my delivery time. We love that this company values social and environmental responsibility. Totally happy with Green Elf and will be using again next year.

December 28, 2021
Unprompted review
Rated 5 out of 5 stars

returning happy customer

It's the second year I've used Green Elf Trees. It's easy to order and have the tree delivered. The quality of the trees is great. Plus they have a tree collection service. What more can you ask!

December 28, 2021
Unprompted review
Rated 5 out of 5 stars

Really superb

Really superb, beautiful tree and excellent service. Liked the delivery tracking system, so you could see how far away the driver was and plan your day accordingly.

December 27, 2021
Unprompted review
Rated 5 out of 5 stars

Super, stunning tree! Thank you.

I was a bit apprehensive about ordering a tree that I hadn't seen in the flesh, but having read the reviews took the plunge! I wasn't disappointed! The tree was magnificent. Very well proportioned and looks absolutely brilliant. Thank you very much.

December 16, 2021
Unprompted review
Rated 5 out of 5 stars

Green Elf Trees is spectacular

Green Elf Trees is spectacular! I have ordered trees from them for the past two years and both times my trees were perfect. The fact that they support so many worthy charities as well as the arts community makes ordering from Green Elf a very easy decision to make.

December 5, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service, beautiful tree

We chose to order our tree from Green Elf again after a great experience last year. We cannot fault the service. The tree is excellent quality and was delivered on our chosen date. Pre-delivery communication was great and we found the real time tracking system used was helpful as we knew exactly when to expect the delivery. Our delivery driver was very polite and friendly. We would definitely recommend!

December 5, 2021
Unprompted review
Rated 5 out of 5 stars

A Christmas Tree fit for a school

The selection of trees was good and they accommodated a specific delivery date to the school with no issue. There was a reminder the day before about the delivery and on the day itself the tree could be tracked. The school are very pleased with their tree! No hesitation in recommending Green Elf Trees

December 1, 2021
Unprompted review
Rated 5 out of 5 stars

Second year running.

Just received our tree today for the second year. We chose this company during COVID to help out and we were really happy with the tree so we were delighted to see them back this year. Fantastic shape and quality, delivery process really easy and exactly as planned.
I hope you guys do this every year!

November 26, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service throughout

Fantastic service throughout, great communication and friendly staff. And a beautiful tree which looked fantastic throughout the festive season. Will definitely be using again next year.

January 10, 2021
Unprompted review
Rated 5 out of 5 stars

Not just for Christmas... hopefully!

Excellent service and beautiful sustainable Christmas tree that lasted intact throughout the festivities. We also used their responsible tree collection, which was easy to arrange, mess-free and punctual. Ultimately, their work and commitment in employing out of work musicians and entertainers during the covid difficult times for their deliveries and donation to chosen charities when an order is placed, were the decisive factors for us to choose them. We have been delighted!

January 7, 2021
Unprompted review

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