Green Elf TreesReviews 

203
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent service and high-quality products. Customers frequently highlight the smooth and convenient delivery process, often noting the helpful updates and the ability to track their orders. Many appreciate the beauty and health of the trees, which often exceed expectations and are described as perfect for their homes. The sustainability aspect of replanting trees is also a significant draw, making the overall experience stress-free and environmentally conscious. However, some people mentioned issues with order cancellations due to technical glitches or trees not being in the delivery van. A few customers also experienced problems with tree size discrepancies, receiving trees smaller than ordered, or delays in delivery times.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, praising the convenience and ease of the process,... See more

Product

Clients share positive opinions on product, with many reviewers expressing delight and satisfaction with the... See more

Service

Customers consistently note positive experiences with service, praising the great communication, easy order,... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the high quality of the... See more

Order

People report positive experiences with order, praising the easy process, good communication, and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Green Elf Trees delivers live, potted trees that are replanted after they're picked up. They find a place to replant all such trees each year, which makes this a great, eco-friendly option for Christm... See more

Rated 5 out of 5 stars

Great tree, excellent customer service. We love our Green Elf Tree every year snd it is so much less hassle than getting one locally - plus love the idea of our pot grown tree continuing on after our... See more

Rated 5 out of 5 stars

Absolute perfection! Super friendly team, free tree delivered to our charity [how lovely is that?!], and really helpful updates before, leading up to, and on the day of the delivery! Genuinely couldn'... See more

Rated 5 out of 5 stars

Service and communication was great. E-mail were very clear with up to date information regarding delivery time and date. We werd impressed with the speed ly delivery which took less tjan 24 hrs from.... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

203 reviews

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No history of asking for reviews

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4.7

All reviews

(203)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Wonderful tree options, easy and convenient delivery service by a super friendly team. All aspects of their service is responsive and very helpful. Happy to support a business that has the community at its heart.

January 7, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Highly recommended. I usually get a Christmas tree every year, but this was the first time I’ve ordered one online. It’s definitely been the best quality tree I’ve ever had - not only its initial state, but also the way it has kept its shape and needles. Service was excellent too, and I really appreciated the care guide which provided helpful information on how to look after the tree.

December 31, 2020
Unprompted review
Rated 5 out of 5 stars

Great trees and great service!

It felt great to support the Green Elf causes but on top of that the delivery was at a convenient time and on time, and the tree I received was of a really high quality. It looks as good as when I got it in early December and it’s still going strong as we approach the end of the year!

December 29, 2020
Unprompted review
Rated 5 out of 5 stars

Great tree & service

Thanks for a terrific Xmas tree, the best we’ve had for years. Would definitely recommend for quality, and for the excellent delivery service also. Well done to all concerned!

December 29, 2020
Unprompted review
Rated 5 out of 5 stars

Perfect tree

I have an artificial tree but it’s in storage. I thought this year of all years I will get a real tree and get it up early! I just did a google search to find somewhere that would deliver. When I saw Green Elf also benefited out of work actors it seemed a good choice! The tree arrived a few days after I placed my delivery and it’s perfect. Probably 4ft and nice and wide, not skinny. I’ve kept it simple and only put lights on. It smells lovely of pine and hasn’t dropped a single needle. Very happy with my purchase and the service received. I will definitely use Green Elf again next year!

December 24, 2020
Unprompted review
Rated 5 out of 5 stars

Incredible experience

Incredible experience both in terms of customer service and quality of the product. The team instantly responded to any queries I had and delivered us the most beautiful Christmas tree.

December 24, 2020
Unprompted review
Rated 4 out of 5 stars

Beautiful tree

Beautiful tree, great shape and a lovely smell. One of the best I have ever had. Very little needle drop, too. Very happy to support out of work performers, as well.

December 24, 2020
Unprompted review
Rated 5 out of 5 stars

Just perfect

Such a great ethos, amazing tree and friendly staff. Always worth paying to support sustainability and to support struggling industries right now. I have highly recommended Green Elf trees and many friends, family and colleagues also purchased after our glowing review. Thanks guys!

December 24, 2020
Unprompted review
Rated 5 out of 5 stars

Thumbs up!

Seamless experience with Green Elf trees. Got a lovely 6ft tree delivered to our door by a lovely elf. Received in late November and has held up well through December.

December 21, 2020
Unprompted review
Rated 5 out of 5 stars

An excellent tree

An excellent tree, delivered as arranged, and a brilliant initiative for these very difficult times. Happy to support the green elves!

December 20, 2020
Unprompted review

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