Ordered a grade A laptop just after Xmas arrived sooner than expected. Laptop was excellent value (over £500) cheaper than anywhere else. Quality was perfect it looked new. Description exactly as stat... See more
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Review summary
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Reviews shaping this summary
Bought a pretty much mint version of a powerful machine needed for future work purposes. Excellent customer service, replied to my questions even on a Sunday, laptop was sent via DPD by Tuesday @ 9.0... See more
Company replied
Exceptionally efficient. As a buyer, I was kept informed at every point of the order/delivery process. The laptop was delivered on time & seems to be (it’s not yet commissioned) as good as... See more
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The laptop arrived precisely as advertised, and in its original packaging (it had never been pre-owned/used). I had trouble with the wifi connection and GreenGreen promptly provided me with adv... See more
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Company details
Written by the company
GreenGreen Store is a UK-based online retailer that offers quality refurbished products at reasonable prices. We are focused on providing our customers with great value, quality products & the service to match.
Contact info
First Floor, 2 Providence Square, ST1 2LQ, Stoke-on-Trent, United Kingdom
- 01782976280
- contact@greengreenstore.co.uk
- greengreenstore.co.uk
4.9
Excellent
320 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Responsive
Responsive , very helpfull , not only a seller they offer professional advice tailoring the products to your requirements.
Prompt delivery
Overall very efficient!
January 22, 2026
I had a (self caused) issue with my…
I had a (self caused) issue with my laptop not long after I purchased it but the team were straight away available to help and support. I really appreciated their kind and professional approach.
November 24, 2025
Reply from GreenGreen Store
Hi Jack,
Thank you for your feedback. We're glad we could assist, and appreciate your kind words about the support experience.
Kind regards,
GreenGreenStore Team
Very reliable
Very reliable, excellent quality products which are very accurately described and aftersales support has been brilliant. Happy to recommend them.
December 29, 2025
Reply from GreenGreen Store
Hi Chris,
Thank you for your feedback. We're glad to hear the quality of the product met your expectations. We appreciate the recommendation.
Kind regards,
GreenGreenStore Team
Outstanding Quality Laptop
Ordered a grade A laptop just after Xmas arrived sooner than expected. Laptop was excellent value (over £500) cheaper than anywhere else. Quality was perfect it looked new. Description exactly as stated. Would 100% use this company again from start to finish everything perfect.
December 29, 2025
Unprompted review
Reply from GreenGreen Store
Hi Chris,
Thank you for your feedback. We're glad the laptop arrived promptly and that the condition and value were in line with your expectations.
Great to hear the description matched what was advertised, we appreciate the kind words!
Kind regards,
GreenGreenStore Team
Very impressive
Exceptionally efficient.
As a buyer, I was kept informed at every point of the order/delivery process.
The laptop was delivered on time & seems to be (it’s not yet commissioned) as good as new.
Today I had to phone the supplier, & even the post sale phone call was dealt with efficiently, & by a ‘real’ person
December 29, 2025
Reply from GreenGreen Store
Hi Peter,
Thank you for your kind feedback. We're glad to hear the order and delivery process was clear throughout, and that your post-sale call was handled efficiently. We hope that the laptop serves you well.
Kind regards,
GreenGreenStore Team
Great quality laptop
Great quality, fast delivery, laptop (Lenovo T16) works perfectly! The staff were very helpful with my questions as well.
December 17, 2025
Unprompted review
Reply from GreenGreen Store
Hi Jacob,
Thank you for your warm comments. We're glad to hear the laptop arrived quickly, is working well, and that the team was able to assist with your questions. The Lenovo T16 is an impressive model, we’re pleased that it is a good fit.
Kind regards,
GreenGreenStore Team
Reply from GreenGreen Store
Hi Matthew,
Thank you for your feedback.
We're glad the item was as described. Where possible, we aim to include a reasonable amount of detail so it’s straightforward to order online.
Kind regards,
GreenGreenStore Team
Excellent advice on choice of a…
Excellent advice on choice of a suitable laptop.
Excellent model condition. Super firm.
December 1, 2025
Reply from GreenGreen Store
Hi Mr Holmes,
Thank you for your warm feedback. We're glad that the quick tip was helpful and that you were happy with the model and condition.
Kind regards,
GreenGreenStore Team
Excellent product!
December 2, 2025
Reply from GreenGreen Store
Thank you for your order and your feedback. We're glad to hear you're happy with the product.
Kind regards,
GreenGreenStore Team
Speedy delivery service and laptop…
Speedy delivery service and laptop exactly as described online
November 25, 2025
Reply from GreenGreen Store
Hi Spencer,
Thank you for your order and your feedback. We're glad the laptop arrived quickly and matched the online description.
Kind regards,
GreenGreenStore Team
Excellent shop
Excellent shop! Great selection of quality products - very transparent in condition and what will be delivered. My order arrived promptly and in the exact condition described. I will definitely order from them again - they have earned a repeat customer.
November 3, 2025
Reply from GreenGreen Store
Hello there,
Thank you for your feedback.
We're glad to hear your order arrived promptly and matched the description. When it comes to product information and photos, we aim to be upfront and detailed where possible, so our customers get a reasonable sense of expect when ordering online.
Appreciate the kind words, we’re pleased to have earned your repeat custom.
Kind regards,
GreenGreenStore Team
Purchased an expensive Lenovo Machine…
Purchased an expensive Lenovo Machine with a current warranty that had a few issues that I had a nightmare getting Lenovo to solve (a Lenovo issue). Green Green communicated well throughout and offered me a refund straight away. I persevered with Lenovo though (and frankly solved it myself in the end but again this was a Lenovo issue). Green Green offered me some compensation for all my messing so I truly cannot fault them and would absolutely purchase from them again.
December 1, 2025
Unprompted review
Good value for money
Good value for money. Laptop has no signs of wear and tear and works perfectly!
November 17, 2025
Reply from GreenGreen Store
Thank you for your order and your warm feedback.
We're glad to hear the laptop is working well, and that it offered good value for money.
Kind regards,
GreenGreenStore Team
New Lenovo laptop - all good
Great service. Ordered a refurbished Lenovo thinkPad. Competitive on price, delivered fast and (so far) computer works really well.
November 14, 2025
Reply from GreenGreen Store
Hi Paul,
Thank you for your order and your warm feedback.
We're glad to hear the ThinkPad arrived quickly, offered good value, and is working well. It’s always good to see refurbished devices providing a more sustainable option.
Kind regards,
GreenGreenStore Team
Good laptop, good customer service.
Laptop has arrived and looks as good as new to me. It certainly works and so far seems to do everything I’d expect of it. GreenGreen Store were incredibly helpful after the DPD had some problems delivering it and got it all sorted out for me, so excellent customer service.
November 24, 2025
Reply from GreenGreen Store
Hi Dan,
Thank you for your order and your feedback. We're glad to hear the laptop is working well and that the condition met your expectations.
We typically use DPD as our delivery partner, they’re normally great, but where any attention is needed, we’re here to step in and liaise with them promptly to help get things back on track. Glad that we could get this one sorted for you.
Kind regards,
GreenGreenStore Team
Sstisfied with the product.
November 10, 2025
Reply from GreenGreen Store
Hi Victor,
Thank you for your order and your feedback. We're glad to hear you're satisfied with the product.
Kind regards,
GreenGreenStore Team
For a grade C
For a grade C, this surpassed my expectations. To my delight, although there were noted issues like a cracked bezel, the condition was decent for a used laptop that's five years old, and the pricing was reasonable.
November 20, 2025
Unprompted review
Reply from GreenGreen Store
Hi Jon,
Thank you for your thoughtful feedback.
We're glad the laptop met expectations and that the listing gave a clear sense of what to expect. All our devices are thoroughly checked and tested to ensure reliable performance. The cosmetic grading filter helps customers sort through a wide selection efficiently.
Lower cosmetic grades are priced more accessibly, offering a practical option when performance is the priority and some moderate cosmetic wear is still acceptable, though we certainly understand this won’t be the right fit for everyone.
Regardless of the device, we aim to include detailed descriptions so customers have a clearer idea of what to expect from the comfort of their own home.
Kind regards,
GreenGreenStore Team
Really good communication and customer…
Really good communication and customer service and prompt deliver
November 6, 2025
Reply from GreenGreen Store
Thank you for your order and your feedback.
We're pleased to hear the communication was clear and that delivery was prompt.
Kind regards,
GreenGreenStore Team
Reply from GreenGreen Store
Thank you for your feedback and for the order.
We're glad to hear that the order was smooth overall.
Kind regards,
GreenGreenStore Team
Laptop purchase
The laptop I bought was as described . I am very pleased with it . It arrived within days as promised.
October 13, 2025
Reply from GreenGreen Store
Thank you for your feedback.
We're glad to hear the laptop arrived quickly and matched the description. Good to know that you're pleased with it.
Kind regards,
GreenGreenStore Team
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