Ordered a grade A laptop just after Xmas arrived sooner than expected. Laptop was excellent value (over £500) cheaper than anywhere else. Quality was perfect it looked new. Description exactly as stat... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought a pretty much mint version of a powerful machine needed for future work purposes. Excellent customer service, replied to my questions even on a Sunday, laptop was sent via DPD by Tuesday @ 9.0... See more
Company replied
Exceptionally efficient. As a buyer, I was kept informed at every point of the order/delivery process. The laptop was delivered on time & seems to be (it’s not yet commissioned) as good as... See more
Company replied
The laptop arrived precisely as advertised, and in its original packaging (it had never been pre-owned/used). I had trouble with the wifi connection and GreenGreen promptly provided me with adv... See more
Company replied
Company details
Written by the company
GreenGreen Store is a UK-based online retailer that offers quality refurbished products at reasonable prices. We are focused on providing our customers with great value, quality products & the service to match.
Contact info
First Floor, 2 Providence Square, ST1 2LQ, Stoke-on-Trent, United Kingdom
- 01782976280
- contact@greengreenstore.co.uk
- greengreenstore.co.uk
4.9
Excellent
320 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pre-configured to get working quickly
The web site provided detailed information on a reconditioned laptop, describing the very minor imperfections. It was delivered in a very padded box, specifically for laptops, which ensured that it would not be damaged. It was already set up with a Windows 11 Admin account, so that it was very quick to add the required user accounts and to, e.g., transfer Office from the previous laptop. This is the second Windows 11 laptop I have purchased from GreenGreen Store and I am very satisfied with the experience in both cases.
June 16, 2025
Reply from GreenGreen Store
Thank you for your warm feedback and for ordering from us again.
We’re glad to hear the setup process was straightforward and that the condition and packaging met expectations. It’s good to know both purchases have been smooth experiences.
Kind regards,
GreenGreenStore Team
Refurbished laptop
My refurbished laptop has been working well and was much cheaper than a new alternative, while keeping the old materials of the laptop in circulation
May 27, 2025
Reply from GreenGreen Store
Thank you for your feedback.
It’s good to hear your refurbished laptop is working well and offered a more cost‑effective option. Choosing refurbished not only provides good value, but also helps reduce environmental impacts by keeping existing materials in use.
Kind regards,
GreenGreenStore Team
I received my laptop
I received my laptop, in a very good condition. Everything works just fine . I highly recommend 👌 , verified vendor .
June 3, 2025
Reply from GreenGreen Store
Thank you for your feedback. We’re glad to hear the laptop arrived. We appreciate your recommendation.
Kind regards,
GreenGreenStore Team
A positive experience
A positive experience, a quick and easy transaction. Efficient shipping and well packaged. Thank you very much.
June 2, 2025
Reply from GreenGreen Store
Thank you for your feedback.
We’re glad to hear that the order went smoothly and that the laptop arrived quickly and well packaged.
Kind regards,
GreenGreenStore Team
Speed of delivery and laptop was in…
Speed of delivery and laptop was in great condition. Only bad thing was the delivery company wouldn’t leave it outside my door, but happily left it at the entrance for my of my flat for anyone to take.
May 27, 2025
Reply from GreenGreen Store
Hi Jamie,
Thank you for your order with GreenGreenStore and for taking the time to leave feedback. We’re glad to hear your laptop arrived quickly and in great condition.
We’re sorry to hear about the experience with DPD delivery service. All our orders are dispatched using a fully insured service, and we’ve had both the "leave with neighbour" and "safe place" options disabled since 2022 to help protect deliveries.
While our experience with DPD is generally positive, this particular delivery did fall short of their usual high standard. After raising the issue, DPD confirmed the parcel should not have been left unattended, given the "no safe place" settings on our account. They’ve now flagged this with the local depot for follow-up with the driver.
A one-hour delivery slot is normally provided on the day, and options such as rescheduling or diverting to a pickup shop can usually be arranged in advance.
For future references, if there are ever any delivery issues, please don’t hesitate to reach out to us directly at contact@greengreenstore.co.uk so we can help right away.
Thanks again for bringing this to our attention — we appreciate it and hope to assist you again in the future.
Kind regards,
GreenGreenStore Team
Computers arrived on time and they are…
Computers arrived on time and they are at competitive price
May 14, 2025
Reply from GreenGreen Store
Hi Dany,
Thank you for your feedback. We're glad the computers arrived on time and that choosing refurbished has offered compelling value.
Kind regards,
GreenGreenStore Team
Awesome People awesome product.
The quality of the product was phenomenal and was as described on the website. The pricing is very fair and better than what you get on back market.
The warranty is also for 1 year which is very good for peace of mind.
The packaging, delivery and most importantly the transparency and honesty of the owner, Mr Michael, who directly replied to all my questions and helped me with some of the questions with great honesty who h helped me to decide on few specs.
He is a great person to talk to for suggestions. I would surely purchase again from them.
May 13, 2025
Reply from GreenGreen Store
Hi Sameer,
Thank you for your kind feedback. We're glad the experience was a positive one. We appreciate your comments on the quality, service, and support throughout.
Kind regards,
GreenGreenStore Team
excellent service
Good advice as someone with little 'tech' knowledge, helped with searches to find the right product. Arrived swiftly and very well packed. Easy set up and the option to return within 30 days if needed. Would definitely recommend.
April 30, 2025
Reply from GreenGreen Store
Thank you for your warm feedback.
We’re glad the information available was helpful and that the laptop arrived quickly and well packed. It’s good to hear that the device setup was straightforward. We appreciate the recommendation!
Kind regards,
GreenGreenStore Team
Reply from GreenGreen Store
Hi Will,
Thank you for your feedback. We’re glad to hear you’re happy with the laptop and the delivery.
Kind regards,
GreenGreenStore Team
Laptop was exactly as described and…
Laptop was exactly as described and delivered rapidly. Would buy from GreenGreen Store again
April 22, 2025
Reply from GreenGreen Store
Hi Geoff,
Thank you for your feedback. We're glad the laptop arrived quickly and matched the description.
Kind regards,
GreenGreenStore Team
I needed equipment with very specific…
I needed equipment with very specific requirements for my new job and they totally delivered and fast. Cannot recommend them more. Great customer service.
April 25, 2025
Reply from GreenGreen Store
Hi Averil,
Thank you for your feedback. We're glad that the order has met your needs and arrived quickly. We appreciate the kind words about our service and your recommendation.
Kind regards,
GreenGreenStore Team
Laptop arrived as described and all…
Laptop arrived as described and all loaded and ready to go. Great value for the spec thanks 👍
April 24, 2025
Reply from GreenGreen Store
Dear customer,
Thank you for your feedback. We're glad the laptop arrived ready to use and that going refurbished gave you both strong specs and great value.
Kind regards,
GreenGreenStore Team
Great machine
Great machine, excellent service and advice. They also installed a better SSD in it when I asked for it.
April 22, 2025
all was excellent
all was excellent, choice of product, price, speed of receiving the laptop, I really was not expecting that,
Everything was how it was in the description and finally I sent a query in which received a quick response.
Well done and thank you.
April 15, 2025
Reply from GreenGreen Store
Hi David,
Thank you for your feedback. We're glad to hear you were happy with the product choice, pricing, and delivery speed. It’s also great that everything matched the description and your query was answered promptly.
Kind regards,
GreenGreenStore Team
I got a laptop you can’t just go buy…
I got a laptop you can’t just go buy instore, they get really powerful workstations beasts. Plus they can upgrade your ram and memory for you. Only wish I could get extended warranty
April 10, 2025
Excellent customer service
Excellent customer service, pricing & delivery. Highly recommended.
April 14, 2025
Reply from GreenGreen Store
Hi Jonathan,
Thank you for your kind words. We're pleased that the service has met your expectations and we appreciate the recommendation.
Best regards,
GreenGreenStore Team
Very happy with the service from GreenGreen Store
Very happy with the service from GreenGreen Store. Loved the Laptop I ordered. Excellent condition and very well packaged. Would definitely recommend.
April 11, 2025
Reply from GreenGreen Store
Hi there,
Thank you for your feedback. We're glad to hear you're happy with the service and that the laptop arrived in excellent condition and well packaged. We appreciate the recommendation.
Best regards,
GreenGreenStore Team
A great laptop at a great price delivered safely on time
Got a great laptop at a great price, delivered on time, and well packaged. This kind of service is what should be expected from online vendors, but the fact that this stands out is a poor reflection on many others.
April 7, 2025
Reply from GreenGreen Store
Hi Steven,
Thank you for your feedback. We're pleased to hear the laptop arrived on time, and was well packaged. We appreciate your kind words and support.
Best regards,
GreenGreenStore Team
Reply from GreenGreen Store
Hi Phillip,
Thank you for your feedback. We're glad the laptop arrived quickly and that you found the upgrade options reasonably priced. We appreciate your support and look forward to serving you again.
Best regards,
GreenGreenStore Team
A prodigious company is Device service…
A prodigious company is Device service and support
March 25, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.