Greenlight Insurance Services Limited Reviews 268

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Reviewed again this year and still really impressed with Greenlight. The service has been great from start to finish, and updating my modifications was quick and easy with no hassle. They’re espe... See more

Rated 5 out of 5 stars

I've been using Greenlight Insurance for several years and always been happy with the service. The price has also been competitive as well and despite everything else going up this year, my renewal wa... See more

Rated 5 out of 5 stars

A big thankyou to Adam and the team for making insurance for modified cars quick and easy very satisfied with the price I received and the quality of the service highly recommended! Safe in the knowle... See more

Rated 2 out of 5 stars

I just received my insurance renewal and it's increased by 22%! For what reason? I drove it less than a thousand miles last year! I'm 58 and as a very safe driver, insurance bills should go DOWN... See more

Company details

  1. Insurance Broker
  2. Auto Insurance Agency

Written by the company

Greenlight Insurance is a specialist vehicle Insurance provider, we were established in 1996 with a view to offering superior cover, service and technical knowledge to the performance, cherished and modified car owner. Unlike most other Insurers, our staff are comprised of vehicle enthusiasts, who are also Insurance professionals and we rate upon factors that most Underwriters do not even consider. In our experience, owners of vehicles that people aspire to own do demonstrate a care in their vehicle beyond that of the normal run around or A-to-B vehicle and our premiums are gauged to reflect this.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

268 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Renewed my policy

Reviewed again this year and still really impressed with Greenlight. The service has been great from start to finish, and updating my modifications was quick and easy with no hassle.

They’re especially helpful if you’ve got a more unique or modified build. they actually understand car culture and don’t make it complicated. Communication was clear, and everything was sorted smoothly without stress.

Definitely recommend for anyone with a modified car who wants a straightforward and reliable insurer.

April 29, 2026
Rated 5 out of 5 stars

Several Happy Years

I've been using Greenlight Insurance for several years and always been happy with the service. The price has also been competitive as well and despite everything else going up this year, my renewal was almost the same price as the previous year.

April 28, 2026
Rated 5 out of 5 stars

Very good prices great team!

A big thankyou to Adam and the team for making insurance for modified cars quick and easy very satisfied with the price I received and the quality of the service highly recommended! Safe in the knowledge that my car is fully covered with all the modifications it has ! ⭐️⭐️⭐️⭐️⭐️

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

New Car insurance

Adam was brilliant from start to finish, made getting my insurance with a different provider after multiple years of being with the same company a breeze.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to get intouch

Charlie was really helpful. Unlike a lot of insurance companies where your on the phone for hours green light are really quick to answer Give this man a raise

February 28, 2026
Unprompted review
Rated 1 out of 5 stars

Weird conversations

Weird conversations. I called about insurance for my Focus. Guy on the phone kept telling me about lowering the car, something which I hadn't mentioned. They didn't phone me when we had agreed, and when I called them back they said they had found a policy but wouldn't give me any of the details. I didn't pursue it.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing speedy service

Adam phoned me the very next morning after I applied online to finalize my quote/policy. He was super helpful and within 10 minutes I was covered and everything was in place, outstanding service compared to previous company.

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Was recommended by a friend when I…

Was recommended by a friend when I bought my mk1 Octavia what was modified sort out quickly with in a hour that was back in 2023 the renewal came through a year later an was a little lower what was a nice surprise I'm looking forward to seeing what my renewal will be in September

September 14, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience with new policy!

By far the best experience I had when getting a new policy.

They beat the renewal price of the previous policy I had with a competitor by nearly 30%, and thats on top of the Greenlight policy being significantly better in every way.

I called to arrange insurance for an upcoming track day and it was sorted within 10 minutes.

The customer service has been great, every person I spoke to so far has been nice and had what I can only describe as a “let’s get this done” attitude which I appreciate, No faffing around and wasting time. 10/10

February 25, 2025
Unprompted review
Rated 3 out of 5 stars

Mixed experiences so far...

I had a really difficult start with these guys, after my online quote request went missing twice due to a system error at their end, my efforts to resolve the problem over WhatsApp were met with a cold response and the original review I wrote in exasperation wasn’t read or addressed properly until the 3rd attempt.

HOWEVER, in the end, they did apologise, they did produce a competitive quote and the broker was polite and professional, so I have decided to insure my car with them. I’ve upped my original review score from 1 star to 3 and I’ll amend it further if things go smoothly. The jury’s out.

February 4, 2025
Unprompted review
Greenlight Insurance Services Limited logo

Reply from Greenlight Insurance Services Limited

Following our IT department investigating the issue and the detailed information provided by you they have been able to trace the problem. The vehicle registration look up we use is provided by a third party company and there was a bug in the code that was erroring on look-ups for vehicles with Personalised Registration numbers with less than 5 digits. This caused both of your quote applications to fall down.
This bug is in the process of being corrected by the provider.

Without you highlighting this to us we could of been losing out on further quotations for vehicles with this type of personalised registration as we were unaware of any active faults on the lookup.

Sadly it looks like the error has been present since the 10th Jan 2025 so we would of potentially missed out on quotes since then for any vehicle with a private number plate with less than 5 digits. (Thankfully smaller digit personalised registrations are quite rare)

Thank you again for your time and patience in this matter.

In the interim Periods one of our Staff (Charlie) has contacted you explained the route cause and provided a quotation over the phone.

We apologise for any inconvenience this has caused you and assure you we are working to rectify the cause with the vehicle data lookup provider.

Rated 5 out of 5 stars

Good insurance experience.

Got my insurance policy at Ford Fair 2024. All the staff members were helpful, knowledgable and friendly with a particular shoutout to Beth who I mainly dealt with.

They gave me a good quote and even beat my previous specialist insurance broker by a nice margin. I received good communications at all stages and timely notifications were given to me for documentation required from me and their due dates. Systems was smooth and easy to use and overall made my whole experience pleasant.

Would recommend to all modified car owners.

August 11, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look