Green Man Lawn Care Reviews 

414
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's excellent service, highlighting its efficiency, reliability, and the noticeable improvement in their lawns, often describing the results as transformative and great value. People frequently commend the staff for being friendly, polite, professional, and highly knowledgeable, making every interaction pleasant and informative. Reviewers also appreciate their punctuality, careful work, and the valuable advice provided, ensuring properties are respected and outcomes are clear. Many consumers report that their lawns have never looked better, attributing this to the effective treatments and the team's expertise.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting the professionalism and knowledge of... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Quality

Customers consistently note positive experiences with quality, particularly regarding lawn care. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

To be honest I didn’t even know this kind of service even existed till my friend got me a four treatment voucher for my birthday & I have to say I don’t know how I’ve gone through life without them !... See more

Rated 5 out of 5 stars

Absolute gentleman a real pleasure to have the team show up do the work swiftly and with care then clean up and leave. Looking forward to seeing the results. Telephone support from Karen also very pro... See more

Rated 5 out of 5 stars

Turned up at time said he would and started work straight away can see improvement from first treatment so excited to see the results this time Friendly and informative which is exactly what I like... See more

Rated 5 out of 5 stars

I had two legends do some work in my garden today and I am extremely pleased with the results. They were punctual, polite, and very professional throughout. The quality of their work was excellent, an... See more


Company details

  1. Lawn Care Service

Written by the company

Your lawn is the carpet of your garden. Keeping it clean and tidy makes a big difference. Our lawn experts will analyse and treat your lawn to help you keep it looking great all year round. Contact us and start transforming your lawn today. Whether it’s weeds or moss, fungal diseases or insect infestations, our lawn experts will identify the cause of your lawn’s problems and recommend the best products and treatments for bringing it back to life. Don’t forget, there’s no lawn we can’t save! Our lawn treatment plan consists of five Seasonal Treatments, applied around nine weeks apart. At each treatment, we apply a fertiliser, and a weed or moss control. We may also recommend some further treatments to will help keep your lawn looking its very best. In addition to our Seasonal Treatments, we can carry out a range of supplementary services to give your lawn the extra boost it might need to maintain its condition. Click here to discover the full selection of treatments and services that we offer. Following each treatment, we’ll explain how to get the most from our service and offer advice specific to your lawn. We’re happy to share our hints and tips on the best ways of caring for your lawn in-between our visits to ensure the carpet of your garden is looking shipshape all year round.


Contact info

4.8

Excellent

TrustScore 5 out of 5

414 reviews

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4.8

All reviews

(414)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Always a friendly service

Always a friendly service. My new lawn was laid during a hit July in 2022 and with good watering and care from LawnCare it has faired extremely well. It gets many compliments and looks green all year round. Very happy with the service me and my lawn receive from LawnCare. Thank you .

December 13, 2024
Unprompted review
Rated 1 out of 5 stars

We used to be happy with the service…

We used to be happy with the service but the last year our lawns have deteriorated. We have spoken to the guy who comes about it but nothing has changed. So we cancelled our contract. Through numerous emails not once have they addressed our complaint about the state of the lawns but are just trying to get a late cancellation fee from us. First saying it’s due to the cost of sending someone out which they didn’t. When this was pointed out then they admitted they didn’t send anyone but are charging anyway. Very poor customer service. I would have expected at the very least to ask for photos of the lawns or offer to put it right? But no… they just want the money .

December 4, 2024
Unprompted review
Green Man Lawn Care logo

Reply from Green Man Lawn Care

Thank you for your feedback. During our time caring for your lawns, we provided detailed recommendations following serval of our treatments to improve their condition, including advice on mowing and watering. Unfortunately, it appears these steps were not followed, which likely contributed to the challenges you faced.

Regarding your cancellation, we’ve thoroughly reviewed our records and could not locate the email you mentioned. You also stated that the email has disappeared from your sent items, which we find quite unusual. Without any confirmation of the cancellation, the late cancellation fee was applied in accordance with our terms.

We strive for clarity and fairness in all our interactions, so if further information comes to light, we’d be happy to review it.

Rated 1 out of 5 stars

No recommendation

The lawn looks worse than when this 'treatment' began. Different employees came and went, with no reference back to me or explanation of what was done.
For constructive and effective help I strongly suggest that the client is involved and informed.
I would not recommend this firm.

November 14, 2024
Unprompted review
Green Man Lawn Care logo

Reply from Green Man Lawn Care

Hi Penelope

We’re always disappointed to receive a negative review, as we work hard to help our customers achieve the best possible lawn. We provide a free support service and share advice on how to make the most of our treatments. After each treatment, we send a seasonal email with details specific to the treatment provided, along with any additional insights on other potential issues we may have identified. If you haven’t been receiving these emails, please check your spam folder, as following our advice is key to maximising the results of our treatments. If you still want to use our support service, email us on support@greenmanlawncare.co.uk

Rated 1 out of 5 stars

Poor Communication and Service

Wouldn't come when they said they would. I would leave my property open at the side so they could enter, yet they failed to come on numerous occasions. When I called to express my concern, they would simply say "that's the way it is". Poor communication.

They also wouldn't clear up all the aeration mess up, as they stated they would do. Overall, I think it's easier to do it yourself, for what they do or go to a local gardner who will take pride in providing personal caring service.

September 30, 2024
Unprompted review
Green Man Lawn Care logo

Reply from Green Man Lawn Care

Dear Mr. Hughes,

Upon reviewing the situation, I noticed that access was not provided on the scheduled date, which had been communicated to you several months in advance. We also sent a courtesy reminder the night before. From what I understand, the reason for the lockout may have been that the grass had not been properly prepared. If that was the case, you could have easily contacted us in advance to avoid a wasted visit and the costs involved.

I would also like to address your concern about how our communication was handled. It is not in our nature to offer curt responses such as "that's the way it is." Upon reviewing the transcript of the conversation, I can confirm that my colleague explained the situation clearly and noted that the date you were given months in advance was one of the few available due to our tight and efficient scheduling.

With regard to the aeration, I see that you were offered the core pickup service, which is a paid option clearly detailed on our website. Unfortunately, you declined this service, but I must emphasize that we cannot provide it free of charge, especially after incurring expenses on a visit where no work could be carried out.

Thank you for your understanding.

Kind regards,

Green Man Lawn Care

Rated 5 out of 5 stars

Prompt and timely service

Prompt and timely service. Given my speech difficulties as a stroke survivor they were courteous and gave me the time to converse with them and understand what they are to be doing. Initial problems with emails going into 'Junk' but sorted now. Edges of grass haven't scarified so well and not cleared the moss as well as other areas, but it is only the first treatment cycle.

August 9, 2024
Unprompted review

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