Green Metro Cars Reviews 116

TrustScore 2.5 out of 5

2.4

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Rated 5 out of 5 stars

Used several times for Hospital Apptmt 20 mile trip from Reading. Booking is easy via app which tells you when taxi arrives and which vehicle etc. Driver and vehicle excellent. Prompt and courteous.... See more

Rated 1 out of 5 stars

Scammers! I am extremely disappointed with the service provided and the vehicle we received. We paid £375 for a 16-seater Mercedes-Benz minibus with air conditioning. The company was very quick... See more

Rated 3 out of 5 stars

Outward journey to a wedding reception was fine, return journey was not as expected. We waited outside the venue for car to arrive, were put into contact with driver, who launched into a tirade (he wa... See more

Rated 1 out of 5 stars

I have used this company, mainly for airport pick-up/drop-off, and never had an issue - despite some concerning flags: I have been told by them that their app does not work anymore (albeit still ava... See more

Company details

  1. Taxi Service

Information provided by various external sources

Local Professional Taxi firm


Contact info

2.4

Poor

TrustScore 2.5 out of 5

116 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Affordable taxi rates for airport transfers!

My first ride to Heathrow with Green Metro back in December 2018 went very smoothly. Been using Green Metro taxis for airport transfers from/to Reading ever since! I’d always recommend them to my friends for airport transfers :-) thank you!

June 20, 2019
Unprompted review
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Reply from Green Metro Cars

Hi Kinah, We are the budget airport transfer kings. Remember to book your return with us

Rated 5 out of 5 stars

My new preferred taxi firm

Punctual, courteous and reasonable value - and green! Perfect.

June 20, 2019
Unprompted review
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Reply from Green Metro Cars

Hi Roy, The future is green, we appreciate the positive feedback

Rated 4 out of 5 stars

Good service

Good service , on time and professional.

June 20, 2019
Unprompted review
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Reply from Green Metro Cars

Dear Customer, thank you for your valuable feedback.

Rated 4 out of 5 stars

Best Taxi Service Bar None!

Best Taxi service bar none, but if the App does not work, you can accidently book a taxi even though it can shows as cancelled. This has only happened twice in the last couple of years.

June 20, 2019
Unprompted review
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Reply from Green Metro Cars

Dear Customer, thank you for your valuable feedback.

Rated 5 out of 5 stars

Very good value

Very good value, polite reliable drivers. We always use for airport transfers

June 20, 2019
Unprompted review
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Reply from Green Metro Cars

Dear Customer, thank you for your valuable feedback.

Rated 5 out of 5 stars

Reliable and cheap

Reliable and cheap, always come on time and drive you the shortest/quickest route to wherever you're going..

June 20, 2019
Unprompted review
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Reply from Green Metro Cars

Dear Customer, thank you for your valuable feedback.

Rated 5 out of 5 stars

Reliable

Reliable, cheap, service.

June 20, 2019
Unprompted review
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Reply from Green Metro Cars

Dear Customer, thank you for your valuable feedback.

Rated 5 out of 5 stars

Excellent service

Excellent service. They arrived on time and very reasonably priced for the journey.

June 20, 2019
Unprompted review
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Reply from Green Metro Cars

Dear Customer, thank you for your valuable feedback.

Rated 1 out of 5 stars

Totally unreliable

Left my baby car seat with driver who dropped us at Heathrow. This was then supposed to be in the taxi for our return journey, I was assured this was no problem, I would just have to label my items. Second driver forgot seat, so baby had to travel back on my lap. The baby seat was eventually returned by another driver later in the day, damaged. Would never use this company again.

June 19, 2019
Unprompted review
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Reply from Green Metro Cars

Dear Customer, Accept our apologies for the experience you had. It happened because of the misunderstanding between the drivers.

Rated 5 out of 5 stars

Always get a very competitive quote

Always get a very competitive quote, easy to make booking. Car always arrives on time and kept up to date with text messages.

June 19, 2019
Unprompted review
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Reply from Green Metro Cars

Dear Customer, thank you for your valuable feedback.

Rated 4 out of 5 stars

Good reliable service

Good reliable service. Very good price. Will definitely be using again!!

June 19, 2019
Unprompted review
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Reply from Green Metro Cars

Dear Customer, thank you for your valuable feedback.

Rated 5 out of 5 stars

Used green metros for a Heathrow…

Used green metros for a Heathrow airport run with 6 of us very good value for money and where on time both ways the man who picked us up from the airport was great even dropped 2 of our party off at a difference address with no extra cost would definitely use them again

June 19, 2019
Unprompted review
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Reply from Green Metro Cars

Dear Customer, thank you for your valuable feedback.

Rated 2 out of 5 stars

I’ve used green metro for a number of…

I’ve used green metro for a number of years and as I run a business I work late at night and I’ve put a lot of customer there way.. unfortunately that won’t be happening anymore and I’ve changed company’s. The person on the switch in the office in the evening is rude and unprofessional and the driver I had last time couldn’t wait a couple of minutes for me to make my way out to the car and instead drove off and was rude when I phoned him to ask where he was. The new company I’m using are professional and much better and wait a couple of minutes if I ask them too.

June 19, 2019
Unprompted review
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Reply from Green Metro Cars

Dear Customer, Accept our apologies for the experience you had.

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