Green Metro Cars Reviews 116

TrustScore 2.5 out of 5

2.4

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Rated 5 out of 5 stars

Used several times for Hospital Apptmt 20 mile trip from Reading. Booking is easy via app which tells you when taxi arrives and which vehicle etc. Driver and vehicle excellent. Prompt and courteous.... See more

Rated 1 out of 5 stars

Scammers! I am extremely disappointed with the service provided and the vehicle we received. We paid £375 for a 16-seater Mercedes-Benz minibus with air conditioning. The company was very quick... See more

Rated 3 out of 5 stars

Outward journey to a wedding reception was fine, return journey was not as expected. We waited outside the venue for car to arrive, were put into contact with driver, who launched into a tirade (he wa... See more

Rated 1 out of 5 stars

I have used this company, mainly for airport pick-up/drop-off, and never had an issue - despite some concerning flags: I have been told by them that their app does not work anymore (albeit still ava... See more

Company details

  1. Taxi Service

Information provided by various external sources

Local Professional Taxi firm


Contact info

2.4

Poor

TrustScore 2.5 out of 5

116 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great service as always

Not happy didn't receive the £5 voucher offf my next visit as promised

June 19, 2019
Unprompted review
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Dear Customer, thank you for your valuable feedback.

Rated 5 out of 5 stars

I have used a few other taxi services…

I have used a few other taxi services in Reading when I first arrived in Reading 5 years back and it was a mixed experience. I now prefer to use the services of Green Metro cars as I find them very reliable. We have used their services for airport transfers as well and they are very reliable, great cars, great drivers. The drivers are on time and know their way around if there is a traffic issue. Highly recommended!

June 19, 2019
Unprompted review
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Reply from Green Metro Cars

Dear Customer, thank you for your valuable feedback.

Rated 5 out of 5 stars

We had flights at very awkward hours…

We had flights at very awkward hours but our taxi was still bang on time and very helpful with our luggage and partner who was in a wheelchair. Very good prices compared to other companies. Incredibly good service over all

June 19, 2019
Unprompted review
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Reply from Green Metro Cars

Dear Customer, thank you for your valuable feedback.

Rated 5 out of 5 stars

Do it

I used green metro taxi and I am very happy nice servis and drivers ... You need see your self .! Worth

June 19, 2019
Unprompted review
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Reply from Green Metro Cars

Dear Customer, thank you for your valuable feedback.

Rated 5 out of 5 stars

Good company!

Used them a few times now and excellent service. The driver always calls/texts just before arrival time so good communication. Fair price and friendly drivers so would definitely recommend them.

June 19, 2019
Unprompted review
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Reply from Green Metro Cars

Dear Customer, thank you for your valuable feedback.

Rated 5 out of 5 stars

Would recomnend

Used several times to collect me from the station and take to a monthly weekend course. Always on time and kept up to date with text messages to say they're on the way. Friendly helpful drivers.

June 19, 2019
Unprompted review
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Reply from Green Metro Cars

Dear Customer, thank you for your valuable feedback.

Rated 5 out of 5 stars

Would recommend

Easy to book, always on time and good value

June 19, 2019
Unprompted review
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Reply from Green Metro Cars

Dear Customer, thank you for your valuable feedback.

Rated 5 out of 5 stars

We had to get a last minute taxi…

We had to get a last minute taxi urgently from reading to Gatwick Airport and they arrived within 10 minutes, at 1am, and took us there. Very good rate, cars are all very clean and an overall relaxing experience. Thanks!

June 19, 2019
Unprompted review
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Reply from Green Metro Cars

Dear Customer, thank you for your valuable feedback.

Rated 5 out of 5 stars

Easy to book

Easy to book, good communication and great service!

June 19, 2019
Unprompted review
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Reply from Green Metro Cars

Dear Customer, thank you for your valuable feedback.

Rated 5 out of 5 stars

Reliable

Reliable, used them for many journeys

June 19, 2019
Unprompted review
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Reply from Green Metro Cars

Dear Customer, thank you for your valuable feedback.

Rated 3 out of 5 stars

I have only used it 3 times but ......

I have only used it 3 times but everytime I have been told that they offer card payment in the car.
As soon as the driver drops us of on final destination and providing my card for easy payment and everytime the driver mentioned that his card reader isn't working. My customers paid cash instead but it looked very bad on me.

June 19, 2019
Unprompted review
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Reply from Green Metro Cars

Dear Customer, Accept our sincere apologies for the inconvenience. We are making constant efforts to upgrade our technology. We hope you won't face this problem in the upcoming future. Thank you!

Rated 5 out of 5 stars

Easy to book

Easy to book on the app, I received confirmation straight away.
All on time and no issues on my journey, very good service.

June 19, 2019
Unprompted review
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Reply from Green Metro Cars

Dear Customer, thank you for your valuable feedback.

Rated 5 out of 5 stars

Great service!

Great service, they are always on time and good value. I use them all the time for airport drop offs and pickups

June 19, 2019
Unprompted review
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Reply from Green Metro Cars

Dear Customer, thank you for your valuable feedback.

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