GreenPan UK Reviews 

742
TrustScore 3 out of 5

3.1

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Rated 2 out of 5 stars

Unfortunately i bought Greenpan 24 cm And i was very happy about it i bought it for 150£ or more from john lowis and i used it for first time yesterday i cocked a raw chicken (whole) but seems like... See more

Rated 1 out of 5 stars

I first saw these on GBBO which makes sense, as 10 weeks of the season is well within the 12 weeks it took for the non stick coating on these to fail, despite following the care instructions to the l... See more

Rated 5 out of 5 stars

These pans are amazing - I wouldn’t use any others for my family, since understanding how bad those Teflon and Teflon style coatings are. We constantly had chipping of our pans so replaced all of the... See more

Company replied

Rated 5 out of 5 stars

Best customer service I've received in a while. I've contacted Greenpan team via warranty form on their website as non-stick coating had started to peal off on two of my pans. Couple of hours later I... See more

Company details

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Written by the company

Our health is the most precious thing we have. GreenPan™ is passionate about healthy cooking. We launched our ceramic coated pans in 2007, and have seen millions of consumers joining the ceramic revolution. GreenPan™ has changed the material which family


Contact info

  • Lower Guildford Road 102, GU21 2EP, Knaphill, United Kingdom

  • greenpan.co.uk

3.1

Average

TrustScore 3 out of 5

742 reviews

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3.1

All reviews

(742)

8 reviews in the last 12 months

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Rated 4 out of 5 stars

The product is fabulous

The product is absolutely fantastic! I'm extremely satisfied with its healthy cooking capabilities. Cleaning them takes only 30 seconds, making them incredibly convenient. These are the best pans I've ever owned! The only hiccup I encountered was with two defective pans initially, but after finally reaching customer service after 45 days, they promptly sent me a replacement set, which was fantastic.

January 14, 2024
Unprompted review
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Reply from GreenPan UK

Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.

Rated 5 out of 5 stars

highly recommended

Excellent service with the delivery - arrived very quickly and well packaged in fully recyclable materials. I'm very happy with the products too.

March 1, 2024
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Reply from GreenPan UK

Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.

Rated 5 out of 5 stars

The response to an issue was dealt with…

The response to an issue was dealt with swiftly and professionally

March 5, 2024
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Reply from GreenPan UK

Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.

Rated 5 out of 5 stars

What a great pan

What a great pan. Nothing sticks to it, ever!

March 4, 2024
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Reply from GreenPan UK

Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Beautiful quality! Cooks amazingly so far!!

March 4, 2024
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Reply from GreenPan UK

Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.

Rated 5 out of 5 stars

Excellent pans

Excellent pans. Cooking and cleaning performance is excellent. Have now replaced all my other (top of the range good quality) pans with GreenPan as they are a vast improvement. The weight of the pans and cooking ability is exceptional. And as for cleaning, it takes two minutes!!

March 8, 2024
Unprompted review
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Reply from GreenPan UK

Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.

Rated 4 out of 5 stars

Ive made two recipes from the slow…

Ive made two recipes from the slow cooker cookbook. Very delicious 🤤. I love my new slow cooker. It’s so good that I can brown / sauté without using a separate pot !! That always defeated the object of a slow cooker for me. Just one thing the word TEMP on the front has been partly erased ( it was like this when I unwrapped it! ) and I wish I’d known it comes in cream! I bought it from Lakeland and I believe they only do the silver one. Shame. But it cooks beautifully 🙂

February 20, 2024
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Reply from GreenPan UK

Glad to hear you're enjoying your new slow cooker and that the recipes turned out delicious! Cream is indeed a lovely color option, it's a shame it wasn't available through Lakeland. Nonetheless, happy cooking, and may your slow cooker continue to impress with its culinary wonders! The Greenpan Customer Services Team.

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery! Cant really comment on the pans as i have only used them a few times, but they work great. Food doesnt stick to the pans and super easy to clean.

February 27, 2024
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Reply from GreenPan UK

Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.

Rated 5 out of 5 stars

Frying bliss!

I am really enjoying using my new pans. They require so little oil and clean very easily.

February 19, 2024
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Reply from GreenPan UK

Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.

Rated 5 out of 5 stars

Really great frying pan

Really great frying pan , very pleased with my purchase.

February 19, 2024
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Reply from GreenPan UK

Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.

Rated 5 out of 5 stars

Super pans

Super pans, arrived quickly and in perfect condition. Very solid build and love the glass lids, so useful.

February 19, 2024
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Reply from GreenPan UK

Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.

Rated 5 out of 5 stars

The best pans I have ever bought

The best pans I have ever bought. Wonderful customer service too.

February 23, 2024
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Reply from GreenPan UK

Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.

Rated 4 out of 5 stars

Great, but delivery costs were excessive!

Great, apart from delivery charges. Why dispatch a 20cm saucepan lid in a box that could have contained a dozen such items and charge me £10 for the privilege? It could have been posted for less than half that cost. Sorry Green Pan, but please review your delivery arrangements - you never know, I might buy more from you!

February 22, 2024
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Reply from GreenPan UK

Thank you for your feedback. We apologize for any inconvenience caused by the excessive delivery costs. We'll certainly review our delivery arrangements to ensure a better experience for our customers in the future. We appreciate your support and hope to serve you better next time. The Greenpan Customer Services Team.

Rated 5 out of 5 stars

Great addition to my kitchen,

Ive been wanting the Contact Grill for quite some time now. But mostly I have been eyeing up the Belgian waffle plates especially, but didn’t want just a waffle machine. Well I finally committed and The Contact Grill arrived a few days ago. I used it for waffles yesterday for the first time, OMG it’s amazing. It is super easy to use, the waffles came out cleanly and they were so big and fluffy. I made cheesy waffles and then sweet potato waffles, it’s a family winner already.

I haven’t used it as a grill yet, I will be this weekend.

I will say it’s quite a substantial piece of kit. The photo on the website showing it in a cupboard is deceptive, you do need quite a bit of room for it. I had to rearrange slightly as I needed a cupboard with more height. With that said, it fits, just. I am pretty strong so the weight of this isn’t a problem. If I had room I would leave it on the counter top as I can see it getting a lot of use.

My only negative is the power cord isn’t very long, it’s quite difficult to get it near the plug, but this is a minor annoyance. It’s a great addition to my kitchen and I can see it getting used a lot!

February 22, 2024
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Reply from GreenPan UK

Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.

Rated 5 out of 5 stars

Great pan

Great pan, pity they didn't make a smaller size! 😂

February 19, 2024
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Reply from GreenPan UK

Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.

Rated 5 out of 5 stars

Perfect wedding present non toxic…

Perfect wedding present non toxic useful ...
AND looks pretty for new kitchen

February 21, 2024
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Reply from GreenPan UK

Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.

Rated 5 out of 5 stars

Nice, quality pans

We've bought a set from Greenpan and we've been using it for about three months now. We didn't had to deal with customer service so I can't comment on that but I will say that the delivery was seamless, we received the set in a few days so no complaints there.
As to the pans, we love them. Not only that they look very nice, but they are very good. They are a bit on the heavy side, giving you a feel of quality and they seem to be well made. The nonstick is amazing, almost too good to be true. It makes me wonder why we ever had to use teflon in the first place. We've been careful to use only non metallic utensils so I can't say anything about it's durability, but so far so good. If I was to complain about something, would be the metal rims on the lids which, if not careful, can damage the upper edge of the pans.
Overall we are very happy with our purchase and we are going to buy again from Greenpan.

December 5, 2023
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Reply from GreenPan UK

Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.

Rated 5 out of 5 stars

It was quick delivery this time

It was quick delivery this time, I’m glade I received it Aswell. They took picture when delivered. Great product.

February 20, 2024
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Reply from GreenPan UK

Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.

Rated 1 out of 5 stars

Still not received my order and have…

Still not received my order and have sent 3 emails to which I have had no response

February 12, 2024
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Reply from GreenPan UK

How unfortunate that you are having this experience with your pans. Our consumer care team will contact you to resolve this quickly and appropriately for you. The Greenpan Consumer Service Team.

Rated 5 out of 5 stars

Great pan

Great pan, non stick is excellent.
Speedy delivery

February 19, 2024
GreenPan UK logo

Reply from GreenPan UK

Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.

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