The air fryer had a defect so i returned it for a refund. The basket did not click in Communication with customer service could be better. Just read the issue better and do not just give random a... See more
Company replied
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Fast shipping. Product is amazing. So far, the family is enjoying everything that we make: slushies, milkshakes, lattes.
Company replied
Ordered a free pan using the Hello Fresh discount codes. Ordering process is easy, delivery was extremely fast and the pan was dispatched the next day and delivered a day after. Pan looks to be of hig... See more
Good quality pans, sturdy, easy to clean, fast cooking. This is something you look for in a pan! I am happy to choose Greenpan after my research for several “pan-candidate”. My choice goes to Valenc... See more
Company details
Written by the company
Gezond koken begint bij GreenPan, de expert in kookgerei met een gezonde keramische antikleeflaag – veilig, duurzaam en snel schoon zonder schrobben.
Contact info
Antoon Catriestraat 12, 9031, Drongen, Belgium
- greenpan.nl
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The pan got scratched, they agreed to send me a new one
The pan was scratched the second time I used it. I used only wooden spoons and medium heat. I got in touch with them and they agreed to send a new one, therefore 4 stars.
March 14, 2022
Reply from GreenPan Nederland
Thank you very much for your kind review!
Reply from GreenPan Nederland
Thank you very much for the positive feedback! We wish you lots of cooking fun!
Black friday deals
It was 23 November that I chat with customer service. I asked if the price won't change and if you've already have ALL deals for blackfriday I will order. So I ordered.But afterward the price dropped again about 30 euros. I am kind of upset about it .if they told I could wait for 2 days and save more
November 30, 2021
Reply from GreenPan Nederland
Hello Shohreh! Thank you for your honest review. I am very sorry to read that the experience you had with our customer service did not go as expected. Unfortunately, the flash deals were put on the webshop randomly so our customer service could not know which was going to be the next flash deal. I am sorry that you were informed otherwise. We really appreciate your review and hope that the discount code we provided you will make it a little better. If you have any suggestions to make us improve our service you are very welcome to contact us!
Very bad service!
Very bad service!
I placed an order and received the order confirmation, everything seems fine.
I called them after 5 days which is over their shipping guarantee period then they informed me my order is canceled because something went wrong in their warehouse system and they will refund me. They were not even trying to send me the product and force me to accept the refund. Until now, I still haven't received the refund confirmation!
July 30, 2021
Unprompted review
Reply from GreenPan Nederland
Hi,
Good to read
Ceramic layer was damaged
Ceramic layer was damaged on one of my pans. Asked a question about repair and/or warranty. Greenpan received the message and said they would reply shortly. While it took a bit longer than expected, Greenpan came up with an excellent solution and satisfactorily answered my questions. Very happy with my Greenpans
June 22, 2021
Reply from GreenPan Nederland
Hello!
Thank you very much for your appreciation. It helps us to improve our services. Your satisfaction is our reward.
Enjoy your GreenPan!
I was very excited about this purchase…
I was very excited about this purchase because before buying I made great research on ecological pans. The first month of use it was perfect, but then food became to stick to the pan and it's impossible to continue cooking with it. Worth mentioning that we carefully used it: never used any hard sponges to clean, neither dishwashing machine, tried not to overheat it, but anyway...Pity!
June 22, 2021
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