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Green Pantry - Holistic Health Food for Pets Reviews 

1,506
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 352 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the natural quality of the pet food, noting that it greatly improves their animals' digestion, skin health, and coat shine while remaining gentle on small teeth. People also appreciate the prompt delivery service, convenient subscription options, and find the website very easy to navigate when placing orders. However, some people mentioned experiencing frustrating delays with their deliveries, waiting longer than expected for their parcels to arrive. A few reviewers also noted challenges when trying to get timely assistance or updates regarding missing items and incorrect orders.

What people talk about most

Product

Clients share positive opinions on product, highlighting excellent quality and natural ingredients that dogs... See more

Delivery service

Consumers find delivery service to be consistently prompt, reliable, and exceptionally fast as orders arrive... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the reliable... See more

Service

Customers had great satisfaction with the service, consistently praising the speedy delivery and helpful... See more

Order

Users describe positive interactions with order processes, highlighting fast next-day deliveries, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous company who always provide high quality food at affordable prices especially through subscriptions. My dog loves the food and where she was constantly itchy and scratching herself when she wa... See more

Company replied

Rated 5 out of 5 stars

When asked for help and advice with picky feeder they came straight back with help and samples so now I can order money saving sizes without fear of being left with a wasted bag of food my choosey pup... See more

Rated 5 out of 5 stars

My dog has been on Green Pantry for about 8 years now, and touch wood, she is as fit as a fiddle! She has a sensitive tum, and used to be on the Trout kibble, but now she’s reached middle age and is s... See more

Rated 5 out of 5 stars

I’ve been using this product for my diabetic dog for over two years. It took some time and research to find suitable food that had quality ingredients, was low in fat and contained good carbohydrates.... See more



Company details

  1. Pet Store
  2. Animal Feed Store
  3. Natural Foods Store
  4. Pet Supply Store

About Green Pantry - Holistic Health Food for Pets

Written by the company

Green Pantry Trusted Natrual Nutrition
Trusted Natural Dog Food
Trusted Natural Cat Food
Trusted Natural Treats

Green Pantry, Trusted Natural Nutrition; Our Story:

In 2008, the unique dog food brand Green Pantry was launched. It sets itself apart from other complete dog foods by elevating the concept and benefits of natural nutrition for dogs to a whole new level. This accomplishment was mainly due to Keith Allison's expertise, who extensively researched the advantages of natural and herbal ingredients for dogs. Keith also identified that the premium quality of all components used was paramount to ensure the highest possible levels of natural nutrition retention. Along with the Green Pantry team, they carefully addressed factors affecting a dog's overall well-being, such as harmful chemicals and subpar ingredients commonly found in dog food and products. Their dedication resulted in a natural dog food offering notable health benefits, visibly enhancing the well-being of dogs that consume it. Our Mission Our mission is to, day by day, share in the joy of helping your pet lead their best life through the benefits of high-quality and trusted natural nutrition. Green Pantry is committed to providing pets with a healthy and natural alternative to traditional pet food products. Our focus is on deriving the best quality nutrition from nature's pantry, which is why we always use natural ingredients wherever possible. By sourcing only the highest-quality natural ingredients, we can ensure that pets receive the goodness they need to live happy and healthy lives.

Our Vision

To become the UK's most trusted independent partner for pet nutrition, trusted by pet parents and pets alike.

Our Sustainability Promise

Sustainable pet food is, quite rightly, a real buzzword currently. Nearly all brands of dog food and pet food in the UK will claim to be sustainable. And yet, many are still made outside of the UK, and even more continue to use plastic packaging. As part of our integrity value, we believe being as kind as possible to the environment is not open to debate.

• Locally Made

Food miles generate nearly 20% of all CO2 emissions that come from food (European Commission 2023). Sadly, Pet food is a significant player in this. It may surprise you, but many of our 'British' pet food suppliers have their products made overseas, mainly in mainland Europe but sometimes even further afield. At Green Pantry, we are committed to keeping our food miles as low as possible, which is why all of our products are produced at home in the UK

• Paper Packaging

We think this one's a bit of a no-brainer. All our products come in paper-based and 100% fully recyclable packaging.

• Sourced with Care

Not only does carefully selecting the highest quality ingredients allow us to provide top-notch nutrition, but it also allows us to work with top-quality suppliers who care about sustainability and animal welfare. For example, every time you think your perfect (or maybe not so perfect 😊 ) dog deserves a little reward with one of Green Pantry's natural treats, you can go ahead safe in the knowledge the meat comes from a red tractor-approved farm and the fish is from an MSC-accredited source. So go on, take the Green Road with Green Pantry. Not only are you giving your best four-legged friend the best life, but you are also taking care of the planet. Green Pantry

Trusted Natural Nutrition. - Our Values

Written by the company

• Honesty and Integrity
It is at the heart of our work. For many people, their trusted pet is one of the most essential parts of their lives. When you entrust their nutrition to Green Pantry, we will respond with open honesty and integrity.
•Our customers
Be it two-legged or 4, will always come first. That’s why customer excellence is our number 1 priority.
• Continuous Hard Work and Self-improvement.
We understand that quality never stands still. That’s why we will never stop working to try and improve our products and services at Green Pantry. After all, our beloved pets should only ever expect the best.

Contact info

Promotion box for Green Pantry - Holistic Health Food for Pets

Trusted Natural Pet Nutrition - Est 2008

Our vision, UK's most trusted independent partner for Pet Nutrition.

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(1,506)

354 reviews in the last 12 months

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Rated 5 out of 5 stars

What an absolutely amazing company

What an absolutely amazing company. I placed an order online and made a mistake so I spoke to customer support ( really friendly customer support staff)following morning to see if I could change the order of which they did with no fuss at all. Delivery was delivered on time as well.
100% highly recommended this company. Oh and fantastic pet food.
Keep up the good work.

July 6, 2026
Rated 2 out of 5 stars

Unfortunately despite leaving a…

Unfortunately despite leaving a telephone message and an email asking to stop the order/ delivery nobody bothered to get back to me or acknowledge either still weeks later. Very disappointing.

June 30, 2026
Rated 5 out of 5 stars

My Bedlington's fave.

My little Bedlington, who is a very fussy eater, loves Green Pantry

July 2, 2026
Green Pantry - Holistic Health Food for Pets logo

Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Another great product Quick delivery

Quick delivery, dog loves the fresh fish range, rather expensive but he’s doing well on the kibble.
My only gripe is it stinks!! But managing that by trapping it in a plastic container and in the fridge.
The dog thinks it’s like Chanel!

June 25, 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for sharing your feedback, we’re really glad to hear your dog is loving the Fresh Fish range and doing so well on the kibble. You’re absolutely right, the fresh fish does have a strong aroma… it’s all that real, freshly cooked fish goodness doing its thing. Your dog thinking it’s “like Chanel” genuinely made our day ,we’ll take that as a compliment of the highest order.
Thank you again for choosing Green Pantry and for taking the time to leave a review. Your feedback helps us keep improving and supporting dogs with honest, natural nutrition.

Rated 5 out of 5 stars

Great service from Green Pantry

Great service from Green Pantry, as always.

June 29, 2026
Green Pantry - Holistic Health Food for Pets logo

Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

I received a complimentary sachet of…

I received a complimentary sachet of fresh skin & coat wet food. Both of my dogs loved it, and I was very impressed with the look of it.

July 3, 2026
Unprompted review
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Delivery was prompt and my dog really…

Delivery was prompt and my dog really liked the dry food

June 26, 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars
Green Pantry - Holistic Health Food for Pets logo

Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Excellent Product & Service 5*

I have been giving our Shih Tzu Green Pantry dry dog food for several years now, they are very helpful and the delivery service is very good.
They do a variety of dry food and have now brought out a wet food too.

June 25, 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Great food put small amount of kibble…

Great food put small amount of kibble in with her normal food and she heads for it first every time

June 21, 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Great quality food which both of my rescue dogs enjoy…

Great quality food which both of my rescue dogs enjoy and it helps their sensitive tums and potentially itchy coats.

June 22, 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Fast service

Fast service. Good product.

June 22, 2026
Green Pantry - Holistic Health Food for Pets logo

Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Easy to order & setup subscriptions

Easy to order & setup subscriptions, importantly easy to amend order when needed.

June 21, 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Helpful staff

Helpful staff. Order arrived within 2 days
My dog loves the food and now has a settled tummy. Would recommend for any dogs who have digestive problems. I use only the fish menus now

June 12, 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

The texture of the treats makes them…

The texture of the treats makes them easy to administer, my dog loves them and I am pleased that they are made of real food rather than floor sweepings.

June 17, 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Delivery is always nice and quick

Delivery is always nice and quick, and free for the big bag of dog biscuits we buy!
Green pantry also spotted my order had somehow give through twice, called me to check if it was an error and sorted the refund, now that's service!!

June 18, 2026
Green Pantry - Holistic Health Food for Pets logo

Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

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