Been using Green Pantry for years after identifying food intolerances. Dogs love it, no more tummy upsets or itching, lovely shiny coats, bright eyes and loads of energy. Quality food, excellent, kn... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Always at the end of the phone if help and advice is needed... recently I had been advised by my dogs vet to review her diet, with the help and guidance from Rob at Green Pantry we have been able to d... See more
The dog food is the perfect choice for my dog who recently got diagnosed with pancreatitis ( the lowest fat food we could find) she also seems to enjoy it too. When needing to change my subscripti... See more
Company replied
Phoned to order & greeted with a helpful happy voice.Cat food was delivered Next day as I was told.Cats enjoy both flavors of the biscuits, Great to know that there is a local independent business mak... See more
Company replied
Company details
About Green Pantry - Holistic Health Food for Pets
Written by the company
Trusted Natural Dog Food
Trusted Natural Cat Food
Trusted Natural Treats
Green Pantry, Trusted Natural Nutrition; Our Story:
In 2008, the unique dog food brand Green Pantry was launched. It sets itself apart from other complete dog foods by elevating the concept and benefits of natural nutrition for dogs to a whole new level. This accomplishment was mainly due to Keith Allison's expertise, who extensively researched the advantages of natural and herbal ingredients for dogs. Keith also identified that the premium quality of all components used was paramount to ensure the highest possible levels of natural nutrition retention. Along with the Green Pantry team, they carefully addressed factors affecting a dog's overall well-being, such as harmful chemicals and subpar ingredients commonly found in dog food and products. Their dedication resulted in a natural dog food offering notable health benefits, visibly enhancing the well-being of dogs that consume it. Our Mission Our mission is to, day by day, share in the joy of helping your pet lead their best life through the benefits of high-quality and trusted natural nutrition. Green Pantry is committed to providing pets with a healthy and natural alternative to traditional pet food products. Our focus is on deriving the best quality nutrition from nature's pantry, which is why we always use natural ingredients wherever possible. By sourcing only the highest-quality natural ingredients, we can ensure that pets receive the goodness they need to live happy and healthy lives.Our Vision
To become the UK's most trusted independent partner for pet nutrition, trusted by pet parents and pets alike.Our Sustainability Promise
Sustainable pet food is, quite rightly, a real buzzword currently. Nearly all brands of dog food and pet food in the UK will claim to be sustainable. And yet, many are still made outside of the UK, and even more continue to use plastic packaging. As part of our integrity value, we believe being as kind as possible to the environment is not open to debate.• Locally Made
Food miles generate nearly 20% of all CO2 emissions that come from food (European Commission 2023). Sadly, Pet food is a significant player in this. It may surprise you, but many of our 'British' pet food suppliers have their products made overseas, mainly in mainland Europe but sometimes even further afield. At Green Pantry, we are committed to keeping our food miles as low as possible, which is why all of our products are produced at home in the UK• Paper Packaging
We think this one's a bit of a no-brainer. All our products come in paper-based and 100% fully recyclable packaging.• Sourced with Care
Not only does carefully selecting the highest quality ingredients allow us to provide top-notch nutrition, but it also allows us to work with top-quality suppliers who care about sustainability and animal welfare. For example, every time you think your perfect (or maybe not so perfect 😊 ) dog deserves a little reward with one of Green Pantry's natural treats, you can go ahead safe in the knowledge the meat comes from a red tractor-approved farm and the fish is from an MSC-accredited source. So go on, take the Green Road with Green Pantry. Not only are you giving your best four-legged friend the best life, but you are also taking care of the planet.
Trusted Natural Nutrition. - Our Values
Written by the company
- • Honesty and Integrity
- It is at the heart of our work. For many people, their trusted pet is one of the most essential parts of their lives. When you entrust their nutrition to Green Pantry, we will respond with open honesty and integrity.
- •Our customers
- Be it two-legged or 4, will always come first. That’s why customer excellence is our number 1 priority.
- • Continuous Hard Work and Self-improvement.
- We understand that quality never stands still. That’s why we will never stop working to try and improve our products and services at Green Pantry. After all, our beloved pets should only ever expect the best.
Contact info
Brick Barn, Wallington Hann, PE33 0EP, King's Lynn, United Kingdom
- 01553 811 320
- info@greenpantry.co.uk
- greenpantry.co.uk
Trusted Natural Pet Nutrition - Est 2008
4.8
Excellent
1K reviews
Replied to 85% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have recently places an order for…
I have recently places an order for trial packs. The order came through very quickly. There was an adequate amount in the pack to make sure the fussy dog liked it and it. was ok for digestion. Having a small dog it will take a while. yet to assess. Up to now all is well.
April 21, 2026
Savannah loves the food will defintley…
Savannah loves the food will defintley look at buying a bigger bag for her as she needs to lose weight
April 18, 2026
Always at the end of the phone if help…
Always at the end of the phone if help and advice is needed... recently I had been advised by my dogs vet to review her diet, with the help and guidance from Rob at Green Pantry we have been able to do this getting the right advice which complimented what the vet had requested .. thank you again for your ongoing brilliant customer service
April 9, 2026
Good food as usual & I was kept up to…
Good food as usual & I was kept up to date regarding its late arrival. Thanks
April 16, 2026
The service I receive from Green Pantry…
The service I receive from Green Pantry is always first class. Their customer services are always so helpful and knowledgeable and my dog loves their food and is thriving on it.
April 7, 2026
Excellent communications
Excellent communications. The products are great and super value.
April 7, 2026
easy to order and arrived promptly
easy to order and arrived promptly. I order the white fish kibble as it is a really good low fat option instead of some of the "prescription" diets that are little more than rice, maize and a tiny bit of chicken. This food has quality ingredients and has a lower fat content than any of them and best of all my dog loves it
April 1, 2026
Brilliant customer service.
Brilliant customer service.
Always delivered on time.
Brilliant product.
April 15, 2026
Excellent quality treats and great customer communication …
I have bought treats from Green Pantry in the past and they’re very good quality. I appreciated the proactive communications from the company regarding their courier/delivery delays and kept me updated throughout and confirmed the day they would arrive.
April 14, 2026
I have had two previous orders both…
I have had two previous orders both very good and the staff were very helpful. My dog is doing very well on the food and enjoys it. However my latest order has taken a week from my order being processed to the delivery to arrive. Possibly a carrier problem.. but still not yet delivered and as I have no tracking number I cannot contact Parcel Force for any update. (18/4)
April 13, 2026
Reply from Green Pantry - Holistic Health Food for Pets
Thank you so much for your feedback, and we’re really pleased to hear that your previous orders and experiences with our team have been positive, and that your dog is doing so well on the food.
We’re genuinely sorry for the delay with your most recent order. We faced major and unexpected issues with ParcelForce during this period, which caused significant delays that were unfortunately outside of our control. We sent updates through our email system to keep customers informed, but we completely understand how frustrating it must have been not to have a tracking number available.
We can see that your order has now been delivered, and we sincerely apologise again for the inconvenience caused. If you would like to discuss anything further or if there’s anything we can do to help, we’d be very happy to give you a call at a time that suits you. GP
Quality product, great service
Been using Green Pantry for years after identifying food intolerances. Dogs love it, no more tummy upsets or itching, lovely shiny coats, bright eyes and loads of energy. Quality food, excellent, knowledgeable & friendly service. Wouldn’t use anything else.
April 13, 2026
Reply from Green Pantry - Holistic Health Food for Pets
Wonderful news and thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.
Ordered a week ago ….!still waiting…
Ordered a week ago ….!still waiting airing delivery
April 12, 2026
Reply from Green Pantry - Holistic Health Food for Pets
Thank you for taking the time to share your feedback, and we are genuinely sorry for the experience you’ve had. We faced major and unexpected issues with ParcelForce which caused significant delays that were unfortunately outside of our control.
We’re pleased to see that your order has now been delivered on Sat 18th April, and we again sincerely apologise for the delay.
If you would like to discuss this further, we would be very happy to give you a call at a time that suits you. GP
I’ve not yet received my order
I’ve not yet received my order. after messaging green pantry I had a prompt reply and my delivery arrived two days later I was very impressed
April 12, 2026
Reply from Green Pantry - Holistic Health Food for Pets
Thank you for taking the time to share your feedback, and we are genuinely sorry for the experience you’ve had. We faced major and unexpected issues with ParcelForce which caused significant delays that were unfortunately outside of our control. We sent updates through our email system to keep customers informed, which were opened.
We’re pleased to see that your order has now been delivered, and we again sincerely apologise for the delay.
If you would like to discuss this further, we would be very happy to give you a call at a time that suits you. GP
Our French briards love these Green…
Our French briards love these Green Pantry dog foods and treats - from our old dogs to our new puppy.
April 4, 2026
Reply from Green Pantry - Holistic Health Food for Pets
Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.
Still waiting for an order from 11.04…
Still waiting for an order from 11.04 emailed asking for update due to going away and not enough puppy food to last - puppies grow quickly and the quantity has to increase. We paid for 1-2 working day delivery and still no sign of it 4 working days later. Didn’t even bother replying so no food and had to go away without it and take a 50 mile detour to get a bag from a local stockist. Terrible customer service - have no interest in the dog only the cash. Will not be ordering again.
April 11, 2026
Reply from Green Pantry - Holistic Health Food for Pets
Thank you for taking the time to share your feedback, and we are genuinely sorry for the experience you’ve had. We completely understand how stressful it must have been to be preparing to go away, running low on puppy food, and not receiving the order you paid for within the expected timeframe.
During this period, we faced major and unexpected issues with ParcelForce, which caused significant delays that were unfortunately outside of our control. We sent updates through our email system to keep customers informed which were opened, and for anyone who contacted us directly in urgent need, we did everything possible to send orders out by alternative means including sending parcels manually via alternative couriers, making trips to the Post Office, and even hand delivering orders ourselves in the evenings for customers within a certain radius.
We are very sorry if you felt unsupported during this time. That is never the experience we want for any customer. We care deeply about our customers and their pets; the wellbeing of the dogs and cats we feed has always been at the heart of everything we do. It’s upsetting to read your comments and know we fell short for you on this occasion, we take your comments seriously.
We would really appreciate the opportunity to speak with you directly, but we’ve been unable to reach you by phone. We genuinely would like the opportunity to put this right. GP.
Excellent Company
Excellent communication and the company goes above and beyond, highly recommend to any pet owner
Packing nice and one very fussy eater our dog enjoys her Green Pantry Biscuits
April 16, 2026
Reply from Green Pantry - Holistic Health Food for Pets
Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.
Reply from Green Pantry - Holistic Health Food for Pets
Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.
Reply from Green Pantry - Holistic Health Food for Pets
Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.