I get email and text communications informing me of the next visit. On the day I was text with the arrival window and name of the person attending. On all the visits the workman isn't here long, they... See more
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Review summary
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TEAM ARRIVED ON TIME AND FRIENDLY TO SPRAY PARKING AREA WITH WEEDKILLER - FIRST STAGE OF CLEANING PROCESS. THIS WAS CARRIED OUT ON TH 15TH MAY - BECAUSE OF DRY CONDITIONS AS INSTRUCTED I WATERED ARE... See more
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The work is always done well and we have had no previous problems at all. But for our latest treatment the communications were poor. We had a text and an email confirming a time and date and no one... See more
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I am usually out when you come but the job is always done well. The only problem was the occasion when the boundary wire for my Robo mower was cut by mistake but GreenThumb paid for it to be fixed.
Company replied
Company details
About GreenThumb Lawn Treatment Service
Written by the company
Trusted For Over 40 Years
GreenThumb has been caring for lawns for over 40 years, helping homeowners across the UK get more from their outdoor spaces. With over 220 branches nationwide, we’ve supported more than a million customers with expert, tailored lawn care designed to keep gardens looking their best all year round.We now offer even more ways to look after the outside of your home, including mowing, garden tidy-ups, hard surface cleaning, weed control and window cleaning.
Our tailored treatments help lawns and gardens thrive by feeding and aerating the soil, controlling weeds and moss, and repairing bare patches, while also keeping paths, patios, and windows looking their best.
We want looking after your garden to feel simple. Customers have access to their own GreenThumb account, where they can keep up to date with treatments, recommendations, appointments and billing whenever it suits them. They can also enjoy our LawnLove rewards platform, with savings at over 300 popular brands, including supermarkets, fashion retailers, restaurants, holidays, days out and cinema.
From regular lawn treatments to practical garden and exterior care, GreenThumb helps keep outdoor spaces healthy, tidy and ready to enjoy. So, whether you’re planning a family barbecue, relaxing outside, or simply want a garden you can be proud of, we’re here to help make life a little greener.
Contact info
GreenThumb Ltd, LL17 0JD, St Asaph, United Kingdom
- 08000 111 222
- greenthumb.co.uk
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4.3
Excellent
4K reviews
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Thé lawn always looks well
May 14, 2026
Reply from GreenThumb Lawn Treatment Service
Hello, thank you for taking the time to leave us a review, it's great to hear your lawn is thriving with our treatments :)
Could be better
Keeps lawn free of weeds but does not keep lawn in good condition compared to others who do not have green thumb
May 19, 2026
Reply from GreenThumb Lawn Treatment Service
Hi Brenda, thanks for leaving us a review, we appreciate your feedback. If you are concerned about your lawn condition, please do not hesitate to contact your local team to arrange a visit from your branch manager who will be able to assess your lawns and discuss your concerns with you.
Thanks you
The company is reliable and the staff…
The company is reliable and the staff are friendly and professional
May 17, 2026
Reply from GreenThumb Lawn Treatment Service
Thank you for your kind words. We're pleased to hear you're happy with the service. Thank you.
Thank you Jamie!
The Greenthumb treatments keep our grass looking healthy & bright green If there is ever a problem the company is quick to resolve it Above all, our operative, Jamie Havilland, is wonderful! He works hard & is always cheerful, friendly & helpful
May 21, 2026
Unprompted review
Reply from GreenThumb Lawn Treatment Service
Thank you very much for taking the time to leave us a review. It's great to hear that Jamie is providing an excellent service and your grass is green and healthy. Thank you.
The service provided by your employees…
The service provided by your employees was very good, but I think that the weather conditions have been against high class lawn care. Despite your messages about watering I do not feeling it would be right to keep watering my lawn in the present dry conditions.
May 14, 2026
Reply from GreenThumb Lawn Treatment Service
Hello, thank you for taking the time to leave us a review, we appreciate your feedback.
Your Oasis treatment is due soon, this application reduces the need to water your lawn by approximately 80% so is great to have when the weather is so dry!
Thank you.
Green Thumb lawn services
We would recommend the services of Green Thumb as we have used them for years and our lawns always look splendid.
March 23, 2026
Reply from GreenThumb Lawn Treatment Service
Hi Brian, thank you very much for taking the time to leave us a review. We truly appreciate your kind words and continued loyalty :).
Overall very good service and pleasant…
Overall very good service and pleasant and efficient help. Thank you
May 18, 2026
Reply from GreenThumb Lawn Treatment Service
Thank you for taking the time to leave us a review, we're pleased to hear you're happy with the service.
Greenthumb excellent service
Greenthumb arrive when they say and do a quick efficient job. They are polite and knowledgeable
May 20, 2026
Reply from GreenThumb Lawn Treatment Service
Thank you for your kind words. It's great to hear you're happy with the service.
Good company who provide an excellent service
I have been using Greenthumb for years. They have kept the lawn in great condition and weed free. I also engaged them to do scarifying and coring of the garden and I think this has helped. I am very happy to recommend the company.
May 20, 2026
Reply from GreenThumb Lawn Treatment Service
Hi Howard, we're really pleased to hear you're happy with the service and your lawn. Thank you for your continued loyalty. Thank you.
Lawn not in as good condition as usual…
Lawn not in as good condition as usual at present
Lot of brown patches and some holes in spite of paying for treatment to kill leatherjackets
May 19, 2026
Reply from GreenThumb Lawn Treatment Service
Hello, thank you for taking the time to leave us a review. I'm sorry to hear you are unhappy with the condition of your lawn, I'll arrange for your local branch manager to visit to assess your lawn condition and discuss your concerns with you.
Thanks
Service as promised on date and time by…
Service as promised on date and time by polite and efficient operator.
May 19, 2026
Reply from GreenThumb Lawn Treatment Service
Hello, thank you very much for taking the time to leave us a review. We truly appreciate you sharing your positive experience with us. Thank you.
Did not contact on scheduled appointment time
Scheduled an initial phone appointment for the 4th May but no phone call then and nothing since. Not great customer service, it would seem they don’t want my custom.
May 4, 2026
Unprompted review
Reply from GreenThumb Lawn Treatment Service
Hi Angela, I would appreciate the opportunity to look into this - could you please email customerrelations@greenthumb.co.uk with further details, including your postcode and contact details, so I can raise this with our Customer Relations team. Thank you.
Many thanks for providing your details, our team will be in touch soon.
Reply from GreenThumb Lawn Treatment Service
Hi Peter, it's great to hear you're happy with the service. Thank you :).
Lots of good comments from people walking by
At this moment in time the grass looks absolutely perfect, healthy and just so lovely. A few years ago we had quite a few weeds, even with the treatment, but now it’s good. We also had two sink holes appear in 2024 and needed a huge patch of grass to be replaced, and now with green thumb treatment all has blended in. I now enjoy the garden again
May 19, 2026
Reply from GreenThumb Lawn Treatment Service
Hello, we are pleased to hear your grass is looking perfect and you enjoy garden again. Thank you for your kind words and sharing your experience with us. Thank you.
My lawn has not had a single treatment…
My lawn has not had a single treatment by Green Thumb so far in 2026. This is NOT good service
May 23, 2026
Reply from GreenThumb Lawn Treatment Service
Hello Mary, thank you for taking the time to leave us a review.
I'm sorry to hear your missed your Spring Ready treatment, I have requested for you to have your Summer Ready application asap, the team will be in touch soon!
Thanks.
Work carried out in absentia…
Can’t realistically comment as didn’t turn up within pre-signalled timeframe such that my wife and I were out when turned up and carried out the work.
Looks OK though.
May 12, 2026
Reply from GreenThumb Lawn Treatment Service
Hello, thank you very much for taking the time to leave us a review, we really appreciate your feedback, thank you!
They came on time and did what they…
They came on time and did what they said they would do - and to a good standard.
May 19, 2026
Reply from GreenThumb Lawn Treatment Service
We're so glad we met your expectations and delivered a good service. Thank you for taking the time to leave us a review.
Reply from GreenThumb Lawn Treatment Service
Thank you for taking the time to leave us a review. We're pleased to hear you're happy with the service.
Reply from GreenThumb Lawn Treatment Service
It's great to hear you are satisfied with our treatments. Thank you :).
Always come on time,don’t always know…
Always come on time,don’t always know what time they are coming,but of late they have said time they will be coming,so that’s good.
May 19, 2026
Reply from GreenThumb Lawn Treatment Service
Hello, we appreciate your feedback and we're glad to hear about the improved communication regarding arrival time. Thank you.
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