Nothing but problems with communication with this company from the start. I ended up having to, in affect, pay them to stop the service and take the brown bin away. Months later and it is still here,... See more
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Missed bin and non existent customer support. I reported the missed bin (can prove it was out the evening before) and nothing. Called the helpline and been on a holding queue for over 30 minutes. App... See more
Overall, the service has been fine from the delivering of the garden waste bin, to the fortnightly collection. The issue has been at the end when we moved home, because we moved out of their area, we... See more
Shocking service ,they may pick up your waste 50% of the time , always n excuse customer.service is dire. Do not use them they are a con charge for a service they dont supply, avoid
1.4
Bad
47 reviews
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Don’t sign up!
Don’t sign up, paid for bin, taken two payments from bank.
Arun area.....
“Shortage of drivers! Covid!”
Obtaining money under false pretences is a criminal offence!!!!!
October 4, 2021
Unprompted review
Few collections, still no refund for missed collections
Waste has not been collected regularly since I moved in to my property. Most collections dates have been missed for the whole area by many weeks. Garden waste is stinking and rotting, and the few times it has been collected, they leave foul smelling liquid deposits on all of the local streets. At minimum, everyone impacted should be offered a refund, pro-rata for each collection missed. How are we supposed to dispose of this stinking mess?
Service levels are utterly contemptible. No communication about refunds, no definite dates for any action. Avoid, and dispose of your rubbish yourself, before it rots, and becomes a foul stinking mess.
September 24, 2021
Unprompted review
Untrusted company
Unfortunately they took my money and never deliver the bin since 12 of June. Untrusted company, keep away from it.
August 7, 2021
Unprompted review
Still waiting for our bins to be…
Still waiting for our bins to be emptied. No response on the phones. Dont sign up to this poor service. - Arun
July 26, 2021
Unprompted review
They don't have enough people to do the job
We have been waiting for weeks for a collection, with the website explaining that they don't have enough HGV drivers. Why not? It's a business that is based entirely on having people who can drive trucks around, so that other people can empty the bins.
July 15, 2021
Unprompted review
Con. Do not trust.
Arun area.
More stalling tactics from this innept and rude company. We tried to complain yesterday and they could not care less. We paid in full in May, never had a single collection. Just told repeatedly leave your bin kerbside and we will collect (insert random day of week)... No collections, I asked for a pro rata refund to be told its a non refundable policy. They are thieves. Take our money, no service ever so far and constant delay tactics. Our bin has been kerbside since May waiting. Now a rotting, stinking fly invested health hazard. I have terminal cancer and do not need this extra health hazard. Get it sorted!!!
July 14, 2021
Unprompted review
we have been waiting since 6th march…
we have been waiting since 6th march for a bin to be delivered- they are quick to take the money but the service has been appalling- i have emailed several times no response and i have called several different numbers and no one answers! Awful service.
May 13, 2021
Unprompted review
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