Grey Haze Reviews 5,427

Whilst the item that I wanted was unfortunately not up to scratch (a manufacturer issue not Grey Haze) The team at Grey Haze went above and beyond to source me an alternative and I was very impressed at how much they attempted to help me and keep me up to date. A+ Customer Service that they should be proud of.

I use Grey Haze for my vaping as they have a wide range of stock that I use and at great competitive prices.
Delivery is great normally within 2 days and by Royal Mail.

You tried to get in touch with them whether it’s head office or online and they don’t answer the phone

Easy and delivery on tine

Order a few things now very happy just had two pod that were abit doggy but otherwise very happy with site

I ordered 3 bottles of Dr frost 100 ml eliquid they taste awful normally the brand is good when I contacted customer service for replacement or refund no response avoid the company at all costs

Well i have always purchased from these guys, forget the other reviews as my item was faulty and it arrived late, I can assure you everytime I have made a purchase it has come on the right time.

The customer service experience is brilliant with cashback given on purchases.

I have always purchased my vapes from Greyhaze and with tracking details provided its been great.

Would definitely recommend.

Came faulty. So threw it away. They wanted me to return it after id sent proof after seconds of receiving it. Dont have time to faff around returning faultys items.

Good price very fast delivery. Highly recommend!!

This company won't give a refund on items that did not turn up and has been returned buy delivery can I please have my refund as I didn't receive an item just been blanked now need my money back now I emailed every day since 10th day to day I just want a refund want so hard

Hi, i try to call, i try to writte, but no response, can you check my email renner.m We are Czech company vapezone.cz s.r.o.

Thank you 🙂

Great product and advice.
Fast delivery as well. Will be back.😊

5 star service. My order arrived on time and was exactly as expected. No complaints and will definitely be using them again.

Sent me a faulty vape asked me to jump through hoops to prove this,then sent me a return link knowing full well I didn't have the required fields AVOID

Ordered and paid for next day delivery with Evri. The vape did not arrive and the tracking did not update . With great difficulty contacted the company and they offered me a refund of postage when the vape arrived. Except they only gave me a credit on account. Funny how when chased Evri delivered next day. Wish I hadn’t paid for next day delivery and company should have refunded not credited.

After reading this review Grey Haze contacted me and fully refunded delivery charge

Great prices and quick delivery, I'll be using them again.

Placed an order on the 24/7 and paid for next day delivery, now the 30/7 and still no parcel to be seen, contacted grey haze on the 26/7, they acknowledged my message and said they're "investigating" but had no contact since, definitely no urgency from them, save your money and use VapeSuperstore instead, they won't steal your money. Update, parcel was "lost" by Evri, so without asking or requesting they've re-done the order, don't want the order want a refund, but they're ignoring me now, presumably so they can ship it before they reply, ITS COMING STRAIGHT BACK

Bought two of the same item plus accessories. One didn’t work. Contacted customer service with details and a video of the faulty item. They asked for that video again, in slow-motion! As if that would tell a different story! Won’t be ordering again after this lack of service. Not worth the hassle.