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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the prompt response times and efficient service they received, often highlighting the speed at which their issues were addressed. People frequently commend the support team for being responsive, helpful, and professional, especially when dealing with website-related problems. The overall service is described as excellent, with many appreciating the thoroughness and attention to detail in resolving their concerns. However, some customers also noted significant dissatisfaction with the company's website evaluation process, claiming their legitimate sites were incorrectly flagged as harmful or phishing. These reviewers reported difficulties in contacting support, experiencing unresponsiveness, and receiving generic answers that did not resolve their issues, leading to frustration and perceived damage to their online reputation.

What people talk about most

Website

People report ambiguous experiences with website scanning and flagging, with many expressing significant... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

Service

Customers had ambiguous experiences with service, with many reviewers expressing significant dissatisfaction,... See more

Customer communications

Consumers find contact to be ambiguous, with many reporting that their inquiries are ignored and they receive... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing dissatisfaction, citing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Edited our review. the support is responsive trying to fix the mistake of their scan on our website. however we would like you to check our last email because some points in your assessment are not ac... See more

Company replied

Rated 4 out of 5 stars

My site was listed wrong. After sending documents they update my site fast. but they should have asked initially listing wrong then go thorough process.

Company replied

Rated 5 out of 5 stars

Wow is all I can say! Gridinsoft not only fixed the blacklist problem on their end, but they sent me sooo much information to help me fix all the blacklists AND they gave me contact information for... See more

Rated 5 out of 5 stars

I launched a new website recently for my agency, and I was so fraustrated that Gridinsoft have blacklisted it with a 1/100 score. Mostly because of high-value pricing and lack of verifiable address... See more


Company details

  1. Computer Security Service
  2. Software Company
  3. Software Vendor

Written by the company

Founded in 2003, GridinSoft LLC is a Kyiv, Ukraine-based cybersecurity company committed to safeguarding users from the ever-growing threats in the digital landscape. With over two decades of experience, we have earned a reputation as a trusted provider of innovative security solutions, protecting millions of users worldwide.


Contact info

3.9

Great

TrustScore 4 out of 5

183 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gridinsoft Anti-Malware Support

Everyone should use this program. It really watches your computer for all kinds of threats. The price is great especially in these times that we are facing. The Tech team is waiting and always willing to help you. May God bless them richly. Jeremiah 29:11-13
Revelation 3:20-23

July 15, 2022
Unprompted review
Rated 5 out of 5 stars

Malware sent packing!

One of my email addresses got hit by a Trojan and disguised in an innocent looking email. Fortunately my anti virus system intercepted it and isolated it but it didn't say what I should do after this point. So I looked on the web for a suitable answer and I found one with Gridinsoft. They offered me a free 6 day license to try out their system and which I took up. I got confused while scanning my system looking for more malware but the Gridinsoft support team helped me out and now my PC works like new. Their annual license is very reasonable and well worth the peace of mind in this day and age.

March 7, 2022
Unprompted review
Rated 1 out of 5 stars

Unable to activate the 6-day free trial…

Unable to activate the 6-day free trial since server has been busy for many attempts over multiple days. I have seen what appears to be excellent independent test results so I was surprised by the server busy message until reading the similiar experiences. I would update my review if the situation changes before I remove the software, but as it stands they have wasted my time and others time so I am sticking with the low review for now.

February 9, 2022
Unprompted review
Rated 5 out of 5 stars

My first paid antivirus. 3+ years of use expirience

My first paid antivirus. A really working tool - threats are detected and removed (or other actions to choose from), protection of execution and work on the Internet, virus databases are constantly updated, etc. The team is constantly improving the product, there may be bugs, but customer support is ok - feedback and help In problem solving are guaranteed. In general, free antiviruses are at your own peril and risk, I have not tried other paid ones, and now I do not see the need. Live project *****

November 30, 2021
Unprompted review
Rated 1 out of 5 stars

I have tried to try the free trial

I have tried to try the free trial, but it has basically done nothing because I didn't pay. Why have a free trial if you have to pay to use the software?

When I wanted to uninstall the programme, I got an error about a missing file, so I tried contacting their support department. I could open a ticket and they would respond to me. At this time it's been 4 months ago since I opened the ticket and I have received no response at all, despite replying to my own support ticket multiple times. The only response I got was a message saying they closed the ticket because the review time has expired. Luckily I was able to reopen the ticket by once again commenting on it. Here's to hoping I get a response so I can finally uninstall their "free" trial programme.

Conclusion: Don't trust them and if you do, don't expect support to reply to you at all...

November 17, 2021
Unprompted review
Rated 1 out of 5 stars

BEWARE

BEWARE!

Paid and never received a license key. Thank goodness as the next day received a Rogue file [install_antimalware fix (1).exe]

November 8, 2021
Unprompted review
Rated 1 out of 5 stars

Just don't trust Gridinsoft and you are okay

This program falsely flags files as malicious. It also gladly tells you that you have a virus, but to 'remove' it, you have to pay. They do offer a free trial, but as someone already pointed out, there is always some excuse why you can't begin your free trial. For me it said my internet was down, but at the same time I was watching Youtube without any problems. I wonder why that is?

Gridinsoft also sometimes flags reviews that are not falsely praising their product -- this happened to me too. So just be careful with how you word your review.

August 7, 2021
Unprompted review
Rated 5 out of 5 stars

Perfect tool for its price

Can only say positively about that security tool. Was not sure of its efficiency at first, but it showed up perfectly. Removed a ton of adware from my system, and then prevented spyware injection through its On-Run protection. IMO a perfect choice for its price!

June 7, 2021
Unprompted review
Rated 5 out of 5 stars

Helped to idenify and delete hidden malware.

I had a problem with some strange process running in the background of my son's computer. Obviously, the PC was running very slow and was freezing often. My son asked me to fix the PC. I searched for available programs and didn't find anything suspicious. Yet, I found some process that was strange to me. I googled it and it pointed me to the article that recommended GridinSoft Anti-Malware. I downloaded, scanned the PC, asked for the free trial code and the malware was removed. Now my son's PC works very well and fast again. That's the feedback based on my personal experience.

June 6, 2021
Unprompted review
Rated 5 out of 5 stars

8/10 to GridinSoft Anti-Malware

Easy-to-use and effective tool. Helped me to remove the trojan, and a pack of different other garbage from my PC. Still have no discontent on GridinSoft Anti-Malware, and hope it will keep going.

March 4, 2021
Unprompted review
Rated 2 out of 5 stars

Found the company less than ethical

The device finds a few items such as advertising changes to registry keys, but trying to opt for the (short) trial period to really test its capabilities gives some indication of the company's approach. First time it says "your internet is down" to avoid connecting (though subscribing to it is fine!) thereafter it nags you to subscribe on bootup but when you click trial it tells you "server is busy". Does this seem like an ethical business technique?

February 8, 2021
Unprompted review

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