POOR! Took 6 months to get replacement parts. So purchased different kind of grill and now trying to return the parts as do not trust quality as the initial grill did not last long. Now have thre... See more
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I received my ordered parts, as expected. There were a few details that generated this rating. 1.) The shipping expense was very costly, $60 as I recall, ~30% of the order. If I'd been willing... See more
I ordered a grill warming rack on 5/6/25; it was suppose to arrive by 6/6/25 but did not. Communication was confusing with Grill Collection as they told me delivery would be delayed further but pinni... See more
Company replied
I have an outdoor kitchen that we had included in our new built home. The problem was the built out provided double stainless steel doors and frame below the grill with an empty cavity behind it. Af... See more
Company details
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3.6
Average
292 reviews
Replied to 66% of negative reviews
Typically replies within 1 week
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Great service with specific questions…
Great service with specific questions during the sales process, and great follow up when I had a support issue.
March 6, 2026
Reply from Grill Collection
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
POOR! Took 6 months to get replacement parts. Promised soon to receive and than oh wait another month. By the time I received I had already purchased a different grill, now three different charge
POOR! Took 6 months to get replacement parts. So purchased different kind of grill and now trying to return the parts as do not trust quality as the initial grill did not last long. Now have three different charges to return/too costly to return.
February 13, 2026
Reply from Grill Collection
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
Perfect service getting me exactly what…
Perfect service getting me exactly what I wanted on time. They even matched another vendor’s price. Very happy.
February 21, 2026
Unprompted review
Reply from Grill Collection
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
Reply from Grill Collection
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
I had given up on finding replacement…
I had given up on finding replacement burners for my Primo gas ceramic grill. G420. I had one replacement set, through Primo, that took 8 weeks to receive. They failed quickly. Primo stopped making the GS version a few yrs ago.
I found these guys on a search, one of many, a saw they made replacement burners!!!
Just received them, so unsure of end result. But I at least have hope!
Best ‘grill’ I’ve ever had. Like an outdoor convection oven, w smoking! Hope to get back at it this weekend!!!
January 15, 2026
Unprompted review
Reply from Grill Collection
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
False information
Despite the web page indicating that a tracking number will be provided within 1 day and delivery can be expected within 10 days, neither occurred. After paying by Zelle and the passage of 8 days, my inquiry resulted in my being told it will be 4-5 weeks. There was no assurance that time frame would be followed. I requested an immediate refund by the payment method used. For now, nothing received
December 8, 2025
Unprompted review
Reply from Grill Collection
Thank you for your feedback. We appreciate you taking the time to share your experience. While the issue was outside of our control, we’re always here to help and will continue doing our best to support you.
Great service that bent over backwards to make a complicated order happen
The sales and delivery team went above and beyond to make this happen, including last minutes changes to the order, cooperating on an out of country delivery etc. The communication was a little sporadic at times but overall I am very happy with the experience and my new grill.
November 18, 2025
Reply from Grill Collection
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
They are legit
Shipping was speedy. Grill arrived undamaged. I was skeptical about ordering a grill online but the experience with this company was great
October 27, 2025
Reply from Grill Collection
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
Reply from Grill Collection
Thank you for your review! We are glad that everything went smoothly with your order.
Appreciated the frequency of…
Appreciated the frequency of communication regarding the order which took longer than expected to receive.
September 15, 2025
Reply from Grill Collection
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team and that the follow-up met your expectations.
Great purchase experience
Great purchase experience, communicated frequently and very informative.
Look forward to shopping with Grill Collection in the future.
August 27, 2025
Unprompted review
Reply from Grill Collection
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear you had a great purchase experience and found our communication helpful and informative.
We truly appreciate your support and look forward to welcoming you back to Grill Collection in the future. If you ever need anything, we're always here to help!
Great customer service and support
I was skeptical at first but decide to pull trigger especially since they had a good price that couldn't be beat. They delivered my new grill as promised. Customer service is great. They took care of any issues I had and answered the questions. I would buy from them again when the time comes.
They did mention that it could take up to 10 days to receive. That was the hard part, the waiting LOL! Was well worth it though. I appreciate everything.
July 21, 2025
Reply from Grill Collection
Thank you so much for your kind words and for giving us a chance — we’re thrilled to hear you had a great experience!
We understand that waiting can be the hardest part (especially for something as exciting as a new grill!), so we're glad to hear it was worth it in the end. It’s great to know our customer service team was able to support you and answer your questions along the way.
We truly appreciate your trust and look forward to helping you again when the time comes!
Reply from Grill Collection
We're truly sorry to hear that your experience with our customer service fell short of expectations. This is never the impression we want to leave. Your feedback is incredibly important to us, and we’re committed to making things right. We hope to provide a smoother experience should you choose to shop with us again.
It's rather meaningless filling out a…
It's rather meaningless filling out a review as the main part of my purchase is on backorder. It would be nice to get an update on the status of my grill head without me having to ask.
July 31, 2025
Unprompted review
Reply from Grill Collection
Thank you for taking the time to leave a review. We completely understand your frustration, and we sincerely apologize for the lack of proactive communication regarding your backordered grill head. That’s not the experience we want you to have.
We’re currently working on improving our update process so that customers like yourself aren’t left in the dark.
If there’s anything else we can assist with right away, please don’t hesitate to reach out to our support team.
I ordered a grill warming rack on…
I ordered a grill warming rack on 5/6/25; it was suppose to arrive by 6/6/25 but did not. Communication was confusing with Grill Collection as they told me delivery would be delayed further but pinning down the delivery date was not possible. The warning rack finally arrived in early July almost 2 months from original purchase date. Just be aware when ordering product it may take quite awhile. Other than that the experience was good.
May 6, 2025
Unprompted review
Reply from Grill Collection
Thank you for taking the time to share your experience. We sincerely apologize for the delay in receiving your grill warming rack and for any confusion caused during the communication process. We understand how frustrating it can be when expected delivery timelines aren’t met, and we truly appreciate your patience throughout the situation.
While we're glad to hear that the rest of your experience was positive, we’re taking your feedback seriously to improve how we handle shipping updates and communication moving forward. Your insight helps us do better.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We truly value your business.
Prices listed are not real.
Ordered the grill online and the order was accepted.
Received an email 2 days later about the ADDITIONAL $1600 "shipping charge" that I could pay half of.
Don't waste your time.
July 4, 2025
Unprompted review
Get you s***t together!
I ordered an NG grill, the grill was shipped in a box annotated "NG". In addition to install and operating instructions I found an "NG conversion kit". I was confused about that so I called to ask if I was required to convert the grill myself. I was told that I was, so I followed the instructions provided. I again called you when I was unable to adjust an extremely low flame level. During the second call I was told that I indeed was shipped an NG ready grill and that I had to undo my conversion and reinstall the NG orifices. I was frustrated and irritated by both the erroneous and conflicting customer service information provided and, the waste of time that resulted from that information.
June 24, 2025
Unprompted review
Fantastic price and top notch service
Fantastic price and top notch service. Will buy from them again.
May 8, 2025
Emails about a discount crossed during…
Emails about a discount crossed during ordering process. Asked about discount but never received a response. Disappointed. Not a best practice.
March 27, 2025
Unprompted review
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