I purchased a fireplace in February 2024. It did not come with all parts and was scratched. They were going to send the wall switch and never did. I've been calling and messaging with no response.... See more
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See what reviewers are saying
Although it took three shipments. FedEx damaged the first two, and the third was shipped via UPS , Ifinaly got my Touchstone Sideline 50" White electric fireplace. Jessica in customer was extremely he... See more
Great shopping experience! I easily found the part that I needed on their website. The price was the lowest I could find. It was quickly shipped and Heart Mart let me know when to expect the deliver... See more
I have not received my fireplace it’s do to arrive this week sometime. But so far I had a very pleasant experience with Hearthmart from the moment I decided to order it to placing the order. Loved th... See more
Company details
Written by the company
The hearth Mart is the leading online store for all kinds of fire pits, grills and pizza ovens. Shop now to create your perfect living room or backyard gathering spot!
Contact info
1623 Central Ave Ste 18, 82001, Cheyenne, United States
- +1 (844) 3-HEARTH
- support@HearthMart.com
- hearthmart.com
Out of business and so is parent company
I purchased a fireplace in February 2024. It did not come with all parts and was scratched. They were going to send the wall switch and never did. I've been calling and messaging with no response. Their phones lines are now down and just give a busy signal but their website appears to still be operating for sales but no one has responded to multiple chat attempts and messages at the email address provided. They are supposedly owned by Fireplaces USA which has phone lines that only give a fast busy sound too. Run from this company because lots of us have not received items and cannot get support, some not receiving any of the products they purchased.
April 7, 2024
Unprompted review
Company must have went out of business
Company must have went out of business. Placed an order and never received. Credit card charge being disputed.
March 26, 2024
I have yet to receive my order so how…
I have yet to receive my order so how can I answer a survey????
March 9, 2024
Reply from Hearth Mart
Thank you for your feedback. We apologize for any inconvenience caused by the delay in receiving your order. HearthMart has already sent an email regarding the product unavailability. Your satisfaction is our priority, and we're working diligently to resolve this issue promptly. We appreciate your patience.
easy experience and quick delivery
February 9, 2024
Reply from Hearth Mart
We greatly appreciate your positive feedback! Ensuring a seamless and efficient experience for our customers is our top priority. We're delighted to hear that you found our service easy and our delivery quick. Your satisfaction motivates us to continually improve and exceed expectations.
Thank you for choosing us!
Lack of communication, resolved
Lack of communication. I had to open a dispute on my credit card to get this canceled and refunded. why are the charging my card if this is out of stock?
Update, I did receive my refund.
January 14, 2024
Reply from Hearth Mart
We apologize for any inconvenience caused by the lack of communication. We will ensure this will not happen again.
Your feedback is valued and helps us improve.
Thank you .
Your website was very easy to use
Your website was very easy to use, very easy to decide on what product we wanted. The purchasing and shipping all went very easy and smooth. This is our 2nd stove like this, we love this wood burning stove.
January 15, 2024
Reply from Hearth Mart
We are delighted to hear that you found our website user-friendly and that your purchasing and shipping experience was seamless. It's fantastic to know that you love your wood-burning stove and that this is your second purchase with us. We appreciate your continued support and satisfaction!
Great Experience
The website was informative and easy to navigate. I received updates reflecting exactly where in the order/payment/shipping process my purchase was at. i received the product quickly and in good condition
January 10, 2024
Worst company ever
We bought a $1,500.00 plus electric fireplace that was delivered on 12/2/23 by FedEx all banged up. The same day we emailed the company letting them know we were not satisfied with the way the product was delivered. We requested an exchange for the same product but this time on perfect condition. However, the only we have received from them has been excuses. They do not want to honor any kind of warranty nor they want to help us out. We have been exchanging emails for 2 months now with no resolution of the problem. They only want me to be patient and keep waiting but they already have my money in their bank account. We even had to open up a dispute through my credit card company in order to get a FULL refund. For all of you reading this review, I am not making this up or exaggerating my experience with this unfair company. My advice to all of you is to find another company even if you have to pay more. Hope you never have to experience what we are going through. By the way, one star is too generous. If I could give them no stars I would.
December 2, 2023
Unprompted review
Reply from Hearth Mart
We sincerely apologize for the inconvenience you've experienced with your electric fireplace delivery. We understand your frustration and are committed to resolving the issue promptly. Our team is actively working on finding a suitable solution, and we genuinely appreciate your patience throughout this process.
Rest assured, your concerns are a top priority for us, and we are taking every necessary step to address them. If there's anything specific you'd like to discuss or if you have additional details to share, please feel free to reach out. We value your business and are dedicated to ensuring your satisfaction. Thank you for your understanding.
Great customer service and very…
Great customer service and very knowledgable staff. Delivery was lightning fast as well and item came packaged very nice and secure
November 21, 2023
Kokomo trash chute with cutting board
Great experience. My order was delivered in a timely manner with free shipping (and free returns if needed). I haven't installed the item yet. Will update with photos once installed. I would use them again.
June 5, 2023
Quick delivery
Quick delivery, best price, and amazing customer service. I love the new fireplace. 🤙🏻
June 2, 2023
Hearth Mart was great to do business…
Hearth Mart was great to do business with. Their pricing was fair, shipping was fast, excellent service after the sale.
June 6, 2023
Reply from Hearth Mart
We sincerely apologize for any inconvenience this may have caused. Our team has made multiple attempts to reach out to you via phone calls and emails to inform you about the current status of your order. Regrettably, we have encountered unexpected circumstances that have led to a delay in the availability of the item you have ordered. We understand how frustrating it can be to wait for an eagerly anticipated item, and we truly empathize with your situation.
your price was lower
your price was lower. and the delivery was free. which is huge for me. and it came in a very timely fashion. and the condition was excellent. now all I need to do is get time to season the grill 😉
I'll be checking your site for time to time for more deals. thanks so much
May 15, 2023
After a week my order was still not…
After a week my order was still not shipped. With Amazon it would have shipped in a day. Wasn't worth the 10 dollar discount since I haven't received the product nor has it shipped.
May 21, 2023
Reply from Hearth Mart
We apologize for the delay in shipping your order. While we strive to provide timely and efficient service, there can be unforeseen circumstances or logistical challenges that may result in delays. We sincerely apologize for any frustration or inconvenience this may have caused. If you would like an update on the status of your order or if there is anything we can do to expedite the process, please let us know. We value your satisfaction as a customer and will do our best to address your concerns.
Electric Fireplace.
I ordered a 36 inch electric fireplace. They said one to two weeks to ship. I received it in exactly two weeks from ordering date. It works great with or without heat and really so beautiful to just look at. Would definitely recommend anyone to purchase one.
May 2, 2023
Great service!
Great company to deal with! Product arrived damaged but they immediately responded and shipped a replacement without hesitation. Definitely recommend for service and price!
April 14, 2023
Solo Bonfire accessories
Solo products are quality products. Shipping was fast. Easy to order and nice selection of products.
Love our solo bonfire. Taking it camping for the first time this weekend.
April 7, 2023
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