Grip500.co.uk Reviews 327

The product arrived, in good time and seems to be of good quality. The Web site was easy to use. I would use this company again!

Excellent service thanks
Easy ordering and delivered on time

I will adjust the one star when you actually sort out a refund and collection of the wrong tyre.

I would currently not recommend this company. I needed a new tyre for our caravan and by mistake ordered the wrong size so quickly made another order for the correct size(with the same company). The new tyre turned up 2 days later. I am now left with the wrong size tyre of £115 sat in my garden. I have messaged this company 14 times over the last 3 weeks and there still struggling (it wouldn’t be difficult) to arrange a courier to collect the wrong size. They won’t even give me an address so I can post the tyre back my self! They take 3 days to respond to messages and when they do it’s a generic robot feel message with no information that is relevant to what your asking them to do. I get a supposed tracking number for the collection that takes you to a Spanish DPD type website that does not corespondent to your address. The company is a mess. If this is your company and you would like to help me out Please please search my name on your order database to get my problem resolved!

Quick Service
Just what I ordered.

I had previously used Grip in Portugal with a good experience. This time even better. The tyre, Pirelli P Zero arrived 24 hours after ordering and price £255 was very competitive. Will definitely use Grip again.

I ordered tyres 7 working days ago says information sent to dpd since I ordered not even in transit also don't answer my emails .have to do something else about this . Very poor and now they won't give me my money back too .they never even sent tyres.

Brilliant service order tyres and received next day

Good afternoon Grip500. The only issue with you people is that you people don't have contact telephone number, and you people don't have email address as well for customers to getting in touch. So it makes it very difficult for customers to get in touch with you as quickly as possible when they need your help. Please, try and improve in that aspect. It will help you a lot.
Thank you.
Lucky.

Good services, the selected garage fix it on for me very quickly. Very pleased.

Easy to deal with. Contact with them is really quick. Delivery was quick too. Definately use these guys again A+

Grip500 send me the wrong size tires in Switzerland and this was an online processing error as ordered the same correct size from another company and copy+paste the order. However, Grip500 send me the wrong profile size tires TWICE and when i requested Exchange for the right size as it was an option on the Grip500 website i received excuses about not able to exchange and demand for me to pay CHF 30 per tire to return. Grip 500 is a scam company who are looking for customers in european cities where they have no warehouse to serve and easy to steal. Do NOT buy TIRES from GRIP500. Worse customer service ever experienced!!

Thanks for your fairly prompt reply,howeverI remind you that the tyre order we are talking about was generated by Grip500,not me ,
so why did it take 13weeks for you to return my money minus bank charges which I incurred because you placed an unwanted order?
Notwithstanding that fact,(which is true and is on the record via my account with you) where is my apology?where is the explanation for all this aggravation you are causing me?
You still owe me €7,00 too.
For the record I am quoting order no.FR-1120-81327.
Bewildered with your obfuscations. I remain unhappy with your companies attitude when found out to be in the wrong.Uncaring,unapologetic,dictatorial and most of all plainly untruthful.
Simon D.Wells

I bought a tyre and rim. The only tyre was delivered and cause of Brexit rim was sent back to the original depot without notifying me beforehand, redelivery option unavailable. I wasn't impressed at all not even apologise given by the company.

Great price and fast service. I would use again

Abysmal in every respect. I ordered the wrong size tyres by mistake. I wanted to change them...not possible according to their customer services so I asked to return them. They wanted £25 per tyre to return and also refused to pick up from my address. They said they could only pick up from the fitting garage.

Check contact details before you order and be warned....no phone number, email, instant chat facility or postal address on their website. You have to wait days for them to respond through their contact us page and when they do respond they avoid answering your question probably as English is obviously not their native language (I understand they are based abroad). You then have to message them again.....and it goes on for weeks and months like that for a simple question. I'm sure if you haven't made a mistake on your order like I did its fine but if there is any problems with your order then good luck. You will be waiting for ages for a response and likely to be fobbed off. They try to make it as difficult as possible for you to return. Do yourself a favour and use a competitor like Asda tyres. 100 times better customer service with people you can actually speak to on the phone! I will never use Grip 500 again....absolute rubbish!

Tyres delivered quickly, now fitted and doing great. Thanks.