I won't be buying my groceries online from Asda again. I had a problem last time and Customer Service (i.e the Call Centre) was abysmal.No help at all. I'm not going to waste time telling them what w... See more
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Very disappointing, wouldn't recommend. I ordered well before Christmas to then receive an email delivery would be after Christmas. I accepted that albeit an inconvenience. It was expected yester... See more
Company replied
Lovely, delicious products, that I'm thoroughly enjoying eating here, thanks. However, when the order arrived the driver told me the original box it had been sent in had fallen apart, so they'd had to... See more
I haven't received the order yet, I placed it 2 weeks back and there is no sign of delivery. And they are also not ready to refund the amount. Customer service is terrible they don't reply you at all,... See more
Company details
Information provided by various external sources
Grocery Online is a subsidiary of a major food distribution company based in the UK, offering over thousands of grocery products at low prices. From fresh fruits and vegetables, rice and pulses, spices and seasonings to packaged products, beverages.
Contact info
Unit 9, Aerodrome Way, Aerodrome Industrial Estate, TW59QB, Hounslow, United Kingdom
- +442078711301
- hello@groceryonline.co.uk
- groceryonline.co.uk
1.9
Poor
161 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Very quick and efficient delivery…
Very quick and efficient delivery .fresh stuff .nice packaging!!overall it’s excellent
May 1, 2021
Absolutely fantastic service and great…
Absolutely fantastic service and great customer service. I have recommended to so many others now.
April 21, 2021
Prompt services and great products.
April 20, 2021
All items delivered securely and on…
All items delivered securely and on time. Will definitely order again
April 20, 2021
4 only because delivery was not on time
April 13, 2021
Excellent service
April 13, 2021
Excellent service !
April 6, 2021
Very pleased with the prompt delivery…
Very pleased with the prompt delivery of items which are not easily available.
Grocery Online are efficient and easily approachable and very good value too.
I can definitely recommend this team.
April 2, 2021
The vegetables were not fresh and I had…
The vegetables were not fresh and I had to throw some of them as not in eatable conditions, all the items are comparatively expensive.
March 28, 2021
Excellent service
Order was well packed. On time delivery. Good support while ordering through online chat. Wide range for brand and products selection is available.
March 23, 2021
Great delivery service
Promot reply to all the queries and awesome delivery service. I will highly recommend them.
March 14, 2021
Just got an email from this web site…
Just got an email from this web site about an order that I never placed. Scam!
March 11, 2021
Unprompted review
Reply from Grocery Online
Hi Willie,
You would have received email from some other website not ours. We don't sent spam emails. Request you to please double check and delete the review.
Thanks,
Team Grocery Online
nice and prompt
March 10, 2021
The delivery charge is too much.
March 8, 2021
Reply from Grocery Online
Hi,
Sorry to hear that you found our delivery charges high. However, our delivery charges are lesser that most of the online grocery service. Also, we provide free shipping above £45.
We'll however take this feedback of yours and see if we can further lower our delivery charges.
Thanks,
Team Grocery Online
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