I won't be buying my groceries online from Asda again. I had a problem last time and Customer Service (i.e the Call Centre) was abysmal.No help at all. I'm not going to waste time telling them what w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very disappointing, wouldn't recommend. I ordered well before Christmas to then receive an email delivery would be after Christmas. I accepted that albeit an inconvenience. It was expected yester... See more
Company replied
Lovely, delicious products, that I'm thoroughly enjoying eating here, thanks. However, when the order arrived the driver told me the original box it had been sent in had fallen apart, so they'd had to... See more
I haven't received the order yet, I placed it 2 weeks back and there is no sign of delivery. And they are also not ready to refund the amount. Customer service is terrible they don't reply you at all,... See more
Company details
Information provided by various external sources
Grocery Online is a subsidiary of a major food distribution company based in the UK, offering over thousands of grocery products at low prices. From fresh fruits and vegetables, rice and pulses, spices and seasonings to packaged products, beverages.
Contact info
Unit 9, Aerodrome Way, Aerodrome Industrial Estate, TW59QB, Hounslow, United Kingdom
- +442078711301
- hello@groceryonline.co.uk
- groceryonline.co.uk
1.9
Poor
161 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy customer!
Good range of Indian/Asian products. Timely delivered. Good packaging. Happy customer...will definitely recommend!
March 2, 2021
Delivery was on time and everything is…
Delivery was on time and everything is fresh as always.
March 2, 2021
It was my first experience with this…
It was my first experience with this company.. I found them extremely helpful and very prompt in replying the queries... normal grocery delivery was on time and there was an issue with one product which they replied to me instantly..
I am happy and will recommend them..
February 21, 2021
I had such a wonderful experience with…
I had such a wonderful experience with groceryonline, whether it was the packaging, punctual and reliable delivery and we also got some candies which made us nostalgic of India and we were very happy with the service....
February 15, 2021
Excellent
Prompt online and phone response and very helpful. Easy to order. Order delivered in good condition and in good time.
February 15, 2021
Excellent Service and Delivery as good.
February 8, 2021
Fresh products and quick delivery
Fresh products and quick delivery, as always. Very happy with the service and have recommended to friends too.
February 6, 2021
Excellent Service x Quick service and…
Excellent Service x Quick service and prices are very reasonable... they are cheaper thank the Indian grocery stores. Shopping on line was was and I actually saved £12.50 Which was excellent... winner winner for me. I will definitely be using them more often. Thank you for your service.
February 6, 2021
Well packed arrived on time
February 6, 2021
A great find!
Cost effective supermarket alternative, fast delivery and some products are a childhood nostalgia for me! Brilliant shop
February 3, 2021
Great shop for Indian groceries
Easy to use website, good product range, quick delivery. Will definitely recommend them.
February 3, 2021
My order was processed promptly
My order was processed promptly, correctly picked and then packed with care. One of the items I ordered was Poppodums to cook at home and these are very brittle / fragile. Grocery Online wrapped these in bubble wrap to ensure they arrived intact and unbroken. Full marks to Grocery Online!
January 31, 2021
good service
January 26, 2021
It was great
It was great. Good customer service and communication.packing was very good.
January 24, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.