Groomers Online Reviews 44

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I found this website excellent. I ordered a light up dog grooming table from them recently. It came from the UK to Ireland and at a very reasonable price. I found the company very nice and straightfo... See more

Company replied

Rated 5 out of 5 stars

Excellent service and good prices. I ordered several grooming products from this company. The order was delivered the next day by Fedex and all items were carefully packaged. I was really happy wit... See more

Rated 5 out of 5 stars

after reading the negative reviews on here i was a little sceptical so I made a call as I had a couple of questions about the product I was looking to order.. We run a business and reviews can eith... See more

Company replied

Rated 5 out of 5 stars

Got a long haired cat that needed some grooming attention and I couldn't afford to take to a salon so had a hunt around for things my partner and I could use ourselves at home. Came across groom... See more

Company replied

Company details

  1. Pet Store

Written by the company

Established in 1986, Groomers has supported the health and wellbeing of pets for over 35 years. Our passion for the creativity of grooming and comfort of pets drives everything we do. Via consistent collaboration with grooming and pet care specialists, we’ve harnessed a distinct expertise to deliver convenient, adaptive, and innovative products and tools – keeping professional groomers at the forefront of their artistic profession. We are committed to quality, guidance and safety, and believe in clear and honest communication.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

44 reviews

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Rated 5 out of 5 stars

Fine stripping knives

Order : 0000780212
I ordered 2 fine stripping knives, arrived in very good time, well packaged no plastic.
Lovely knives very pleased with my full experience from this company.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service from start to finish…

Excellent customer service from start to finish. I spoke with Hannah to enquire about the student discount and to get advice on choosing a good pair of midrange scissors. She was incredibly helpful, knowledgeable and applied the student discount, making the already competitive price even better. My order arrived quickly and safely, and I was delighted to find a thoughtful surprise included – a lovely apron, which was very much appreciated. A great experience all round – thank you, Hannah and team!

July 3, 2025
Unprompted review
Groomers Online logo

Reply from Groomers Online

Good Morning Carol,
Thank you so much for your fabulous review. We are so glad you had such a positive experience.
We really appreciate any feedback we receive and I will be sure to pass your comments on to Hannah, she'll love to know that she's made you smile :).
If you ever need anything in the future, please do not hesitate to contact us.
Kind regards,
Frankie
Customer Relationship Manager
Groomers Online

Rated 5 out of 5 stars

Good deals, great customer service

Really happy with this company recently. The customer service from Frankie was great when I ordered a new grooming table and had a query about shipping time. They also always have fab deals and its a great site to find bargains for your business! 10/10

June 4, 2025
Unprompted review
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Reply from Groomers Online

Good Afternoon Amber,
Thank you so much for your wonderful review. I am so glad you found your experience to be a fabulous one.
We really appreciate any feedback we receive and I will be sure to pass your comments on to the team :).
If you ever need anything in the future, please do not hesitate to contact us.
Kind regards,
Frankie
Customer Relationship Manager
Groomers Online

Rated 5 out of 5 stars

The customer service for groomers was…

The customer service for groomers was great! (Dealt with by Frankie) who kept me updated all the way through regarding my order, with very fast responses and answered every question that was asked! Would highly recommend.

June 16, 2025
Unprompted review
Groomers Online logo

Reply from Groomers Online

Good Afternoon Barney,
Thank you so much for your lovely review. I am so glad you found your experience to be a pleasant one.
We really appreciate any feedback we receive and I will be sure to pass your comments on to the team :).
If you ever need anything in the future, please do not hesitate to contact us.
Kind regards,
Frankie
Customer Relationship Manager
Groomers Online

Rated 5 out of 5 stars

Grooming Table order

Great communication and organisation of my delivery which had to be freight delivered , updates and emails etc . Very good service , quick delivery too

June 13, 2025
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Reply from Groomers Online

Good Afternoon Rachel,
Thank you so much for your wonderful review. I am so glad you had a good experience.
We really appreciate any feedback we receive and I will be sure to pass your comments on to the team :).
If you ever need anything in the future, please do not hesitate to contact us.
Kind regards,
Frankie
Customer Relationship Manager
Groomers Online

Rated 5 out of 5 stars

I found this company excellent

I found this website excellent. I ordered a light up dog grooming table from them recently. It came from the UK to Ireland and at a very reasonable price. I found the company very nice and straightforward to deal with, they took care of the customs for me. The order arrived promptly and I am very happy. They don't normally deliver to the Republic of Ireland but if I really wanted something, I'm sure they'd happily send it by ordering via email or phone!
Delighted with my experience with them and hopefully will buy more stuff again from them 😊

May 20, 2025
Unprompted review
Groomers Online logo

Reply from Groomers Online

Good Afternoon Katie,
Thank you so much for your amazing review. I am so glad you found your experience to be a delightful one.
We really appreciate any feedback we receive and I will be sure to pass your comments on to the team :).
You are correct, you are more than welcome to order through us by phone or email and we will be happy to assist.
If you ever need anything in the future, please do not hesitate to contact us.
Kind regards,
Frankie
Customer Relationship Manager
Groomers Online

Rated 5 out of 5 stars

Fabulous service from ordering online…

Fabulous service from ordering online to customer service and delivery
Plus pleased with quality of goods ordered
I missed the deadline for offers
I sent an email and order was honoured with discount added
Excellent service

April 23, 2025
Unprompted review
Groomers Online logo

Reply from Groomers Online

Good Afternoon Gillian,
Thank you so much for your lovely review. I am so glad you had such a positive experience.
We really appreciate any feedback we receive and I will be sure to pass your comments on to the team :).
If you ever need anything in the future, please do not hesitate to contact us.
Kind regards,
Frankie
Customer Relationship Manager
Groomers Online

Rated 5 out of 5 stars

Very good

Very good. Happy with how packed my grooming table was. Turned up in allotted time slot. Used it for a week and had no problems at all

April 16, 2025
Unprompted review
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Reply from Groomers Online

Good Afternoon Amy,
Thank you so much for your great review. I am so glad you had such a good experience and are enjoying using your table.
We really appreciate any feedback we receive and I will be sure to pass your comments on to the team :).
If you ever need anything in the future, please do not hesitate to contact us.
Kind regards,
Frankie
Customer Relationship Manager
Groomers Online

Rated 5 out of 5 stars

Excellent customer service

I needed to return a pair of Wahl clippers as they weren't cutting at all. Decided to take them directly to Groomers at Crufts so that I could discuss the issue face to face. Within a few minutes I had a new set of clippers ......upgraded! Couldn't be happier with my experience today. Thank you so much.

March 8, 2025
Unprompted review
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Reply from Groomers Online

Good Afternoon Gene,
Thank you so much for your fabulous review. I am so glad you had such a great experience.
We really appreciate any feedback we receive and I will be sure to pass your comments on to the team :).
If you ever need anything in the future, please do not hesitate to contact us.
Kind regards,
Frankie
Customer Relationship Manager
Groomers Online

Rated 5 out of 5 stars

5 Star Service Next Day Service

after reading the negative reviews on here i was a little sceptical so I made a call as I had a couple of questions about the product I was looking to order.. We run a business and reviews can eith make or break the reputation of companies in a keyboard stroke.. I ordered Tuesday... landed on Wednesday .. Frankie professionally handled my call, answered my questions and processed the order and took credit card on the phone ... received an email half an hour later confirming my order with an invoice.. the items were despatched on courier and landed with me less than 24 hours after i ordered... I don't normally leave reviews but after reading the bad ones on here I thought I'd add my experience to create a little balance.. credit where credit is due 5* service ad would definitely be using again...
Albert Marrocco
DIOMYX Ltd

January 22, 2025
Unprompted review
Groomers Online logo

Reply from Groomers Online

Good Morning Albert,

Thank you for your wonderful review, feedback is always appreciated but it makes us happy to know we have made you happy!

If you ever need any assistance in the future, please do not hesitate to contact us.

Kind regards,
Groomers Team

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Very friendly and helpful team. I will definitely be a repeat customer!

June 20, 2024
Groomers Online logo

Reply from Groomers Online

Good Afternoon Emily,

Thank you for your review, we are so happy you are pleased with the service you have received.

If you ever need anything, please do not hesitate give our friendly customer service team a call.

Kind regards,
Frankie
Groomers Team

Rated 5 out of 5 stars

As always amazing service from Groomers…

As always amazing service from Groomers online. Cant fault them from general service, friendliness, pricing and always great quality products. From placing orders to receiving, perfect 👌 Love Groomers products and my new table for the salon is stunning and the price was unbelievable! 🐾

May 21, 2024
Unprompted review
Groomers Online logo

Reply from Groomers Online

Good Morning,

Thank you so much for an amazing review, your support is very much appreciated by all the team.

If you ever need anything, please do not hesitate to contact the team and we will do all we can to help.

Kind regards,
Frankie
Groomers Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. And very quick delivery.
100% from me

May 17, 2024
Groomers Online logo

Reply from Groomers Online

Good Morning,

Thank you for your review, we are so happy you are pleased with the service and products you have received.

If you ever need anything, please do not hesitate give our friendly customer service team a call.

Kind regards,
Frankie
Groomers Team

Rated 5 out of 5 stars

A fab dog grooming supplier

Groomers are a fab supplier 👍 I use their performance and everyday range shampoos in my salon on a regular basis ..the Performance Scissor Shampoo is a particular favourite 😍.
They are always happy to answer any questions I have and provide great customer service 😊 and they're products are affordable whilst still being high quality.

I can't fault Groomers and will continue to shop with them 👏

May 24, 2024
Unprompted review
Groomers Online logo

Reply from Groomers Online

Good Morning Suzy,

Thank you for your amazing review and continued support. It is so appreciated and we love having you as a customer.

If you ever need anything, just call us and we will do all we can to help.

Kind regards,
Frankie
Groomers Team

Rated 5 out of 5 stars

Purrfect!!

Got a long haired cat that needed some grooming attention and I couldn't afford to take to a salon so had a hunt around for things my partner and I could use ourselves at home.
Came across groomers Purrfect coat detangling spray and thought we would give it a go.
I forgot to add a brush to the order when I placed it so called to see if I could add to avoid extra postage. Spoke to someone called Charlie and he arranged adding the missing brush with no problem at all, saving me money and a telling off from my partner!

Arrived sooner than anticipated and works brilliantly.
Our fluffball is looking sleeker than ever and he was happy as larry to be brushed and washed as we weren't pulling at his hair.
Definitely recommend.

May 3, 2024
Unprompted review
Groomers Online logo

Reply from Groomers Online

Good Morning Lee,

Thank you for your lovely review, we are so glad to hear to are happy with the products and service you have received.

If you ever need any further assistance, please do not hesitate to call our friendly customer service team :).

Kind regards,
Frankie
Groomers Team

Rated 5 out of 5 stars

Excellent Customer Service

The choice of products is exceptional.
Customer Service helped me choose the right products for my needs.
Will definitely be returning for all my dog grooming needs.
Thank You Groomers

May 22, 2024
Unprompted review
Groomers Online logo

Reply from Groomers Online

Good Morning Jen.

Thank you for your review, we are so glad to hear to are happy with the products and service you have received.

If you ever need any further assistance, please do not hesitate to call our friendly customer service team :).

Kind regards,
Frankie
Groomers Team

Rated 3 out of 5 stars

Have good stuff but rip off on postage.

Have good stuff but rip off on postage.
Bought a brush and was charged 6.50 for Royal mail small parcel 2nd class when that costs about 2.60.

February 10, 2024
Unprompted review
Groomers Online logo

Reply from Groomers Online

Hi Tim,
Thank you for bringing this matter to our attention. We are genuinely sorry you feel this way in regard to our posting costs.

I am happy ask our friendly Customer Service Team to give you a call if you would like to discuss further.
Have a great day!

Look forward to your reply.

Warm Regards,
Amy

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