Groomi Limited Reviews 1,413

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often describing it as effective and easy to use, especially for removing pet fur. Many people appreciate the quality of the product, noting how well-made it is and how it works wonders on their pets, even those who usually dislike being groomed. The overall user experience is frequently highlighted as very positive, with customers finding the product much better than traditional brushes. However, some customers also noted issues with certain products, such as receiving faulty or broken items. There were also mentions of products not fitting hands properly or attachments breaking after a few uses. A few other people also felt that some products were ineffective for specific pet breeds or that certain features, like shampoo dispensers or vacuum attachments, did not work as expected.

What people talk about most

Product

People report positive experiences with the product. Many customers praise its effectiveness, noting it... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the product as well-made and... See more

User experience

Customers consistently note positive experiences with user experience. Many found the product effective and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a pink Groomi for retired Guide dog Jenny. Jenny is a golden retriever with a very thick, curly coat. Jenny normally hates being groomed but she loved Groomi and was really relaxed when usin... See more

Rated 5 out of 5 stars

Didn’t expect to get so much fur off my black, short haired cat. It was almost unbelievable but I got a ball of fur bigger than a tennis ball ! He seemed to enjoy the combing but my long haired cat wa... See more

Rated 5 out of 5 stars

So much better than a brush!! I have a yellow lab and I didn’t realise how much they moult as much as they do. My furniture, carpets, even tiled floors are covered in a layer of fur. Having visitors... See more

Rated 5 out of 5 stars

Great communication, arrived promptly and a great price. I especially like the fact they champion British manufacturing and the best bit is that this is an unbelievable product. Very happy with the w... See more


Company details

  1. Pet Supply Store

Written by the company

GROOMI LIMITED (EST. 2017) IS A FAMILY RUN BUSINESS BASED IN CAMBRIDGESHIRE, UNITED KINGDOM. We are a family run business of animal lovers who know the difference that having a clean coat makes to a pet’s happiness. Owner Charlotte has had animals her whole life and now she has children, understands more than ever the importance of keeping animal hair around the home to a minimum. After getting a bit fed up with some other grooming tools out there: some too harsh on the skin, some falling apart in our hands, we eventually had enough and said, “That’s annoying, we should probably make a better one.” Which we’re rather proud of doing! Groomi is designed to remove dead hair, dirt and dandruff in an effective yet gentle way. With our unique shallow, wide toothed comb the hair is removed without dragging, breaking or tugging at the coat ensuring the animal has a pleasant experience! We’re here to help keep your pets – and home – stay fresh and clean from stray fur.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Seems like a good grooming tool

Seems like a good grooming tool, my long haired cream German Shepherd is getting use too it, arrived on time, well packaged up, hoping it is going too last along time,

October 27, 2025
Rated 1 out of 5 stars

Ever tried to use?

I cannot believe I have been fooled yet again. The advert illustrates one using the glove backwards and forwards to pick up all the shed hair off furniture from our pets. So I ordered one. Yes in principal it works except my hand isn't big enough to fit this glove or to keep it on.
I have contacted the company twice now, I get an acknowledgement of message & it will be dealt with in 48 hours. WRONG, I'm still waiting.
I have even asked how they keep the glove on in the video they show.

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant product

I have a long haired double coated German Shepherd and this comb is amazing. Had a Furminator and he would tolerate it for a short time but with the Groomi he actually just chills out and lets me brush him.

July 26, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Product

Great communication, arrived promptly and a great price. I especially like the fact they champion British manufacturing and the best bit is that this is an unbelievable product. Very happy with the whole experience - excellent work folks.

July 2, 2025
Rated 5 out of 5 stars

My Flatcoated Retriever loves his new bed.

Huge excitement when I unpacked the new Bed. Initially I thought the bed was too small for my young Flatcoat. However, after he had given it a good "gurrying", he settled onto it & fell asleep, demonstrating how calm it made him.
I like how easy it is to move from room to room.

May 29, 2025
Rated 1 out of 5 stars

Contacted Groomi before I ordered and…

Contacted Groomi before I ordered and informed them what dyson I had. I was told that as long as I purchased an adapter it would work. Received package but guess what... did not fit with my dyson. After many emails was told I could not return product for a credit note and to have a great day. This company has absolutely given false information & stolen my money through no fault of mine.

Still no reply from Groomi. Customer service is non existent. Have had several genetic emails asking me for a review and how the product has changed my life. I keep sending my reviews to them but they're never posted. I now understand how the reviews on their website are so high... they only count and post the good ones.

April 9, 2025
Unprompted review
Rated 3 out of 5 stars

Didn't work for our Westie

Didn't work for our Westie, hardly removed anything, yes brushing still did, the shallow comb seems more suited to short haired animals. The detangle brush also wasn't man enough for the job either. Had to pay to return and there is no automatic return process on website, you had to email, so lost out financially. Always better to pay by PayPal for protection.

March 20, 2025
Unprompted review

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