Groove Bags Reviews 

I love them! I feel like they've moulded onto my feet, they're so comfortable that I can walk around all day in them. I will definitely repurchase a few pairs! Thanks Groove Bags team!

It has been THREE MONTHS. I ordered two pairs of shoes three months ago and still have no received my product. I understand that we are in a pandemic, but I was promised 4-6 weeks. It has been much longer. Every time I email customer support they continue to tell me that my product is on the way. I checked my order status and it says my order is still being processed and hasn't even shipped yet. The last update from my tracking number was from May 14th, 2 months ago. I am now asking for a refund as I am moving out of my current apartment and if the order is shipped after I move, I won't get the product anyway. This is ridiculous and I will never buy from this company again.

The actual shoes are nice enough, but you have to pay a tax on delivery too, so I've now had to pay an extra £25 to a delivery company that was never mentioned. This is because it's come through from China, and I had to prove I had ordered it. Absolutely furious. Not ordering from them again.

Website and FB page say US company, and headquarters in my own state, (Washington), so I thought it would be safe to order. Submit order, and have been waiting.... and waiting... weeks... months... I found somewhere after digging that while the “business office” is in Washington, the broker products from “overseas.” Okay, fine. Could you disclose that you are selling dirt-cheap Wish-quality items at 1000% markup?
I’m still waiting. I got a notice that my shoes were in LA a week ago.... this week tracking says the same.
I’ll review the actual product if I ever receive it.

I'm a teacher and ordered two pairs of the teacher-y shoes. One pair is the crayon with personalized writing on the side and the other are the French shoes with French phrases.

They were packed adorably with stickers. It took 3 weeks to receive them in Canada, but I'm going to agree with others here and chime in by saying yes, I was disappointed they were coming from China when I thought it was coming from the States, and I'll also chime in that all communication from the point of ordering was in Chinese and really really impossible to understand so I just kind of sat and waited for them to arrive in the mail.

Guys - I dont understand how you're all saying these are crap quality. Mine are adorable... both of them. My kids know I wear funky shoes and every day I wear something a little funky on my feet. I've got multiple cool printed Tom's, Keds and now these. Walking in the hallway, people stop me asking where I found them and that they're "amazing!" - and I AGREE.

So quality-wise they're like maybe an 8/10 but cuteness level a 10/10 and comfort level, probably a 7/10. Biggest peaves with the manufacturing of them: the shape of the top digs a little into the top of my foot and the insole isnt actually attached and rides up the back of my ankle. I dont usually wear socks with slip-on shoes so I can literally feel that it's not the right size insole for the shoe. My toes kind of overlap that sole they've thrown in there...

Hopefully this helps someone. These reviews are BBBAAAD but their designs really really are cute and I almost wonder if it's the same company some others are referring to.

I had a very good experience with this company at the beginning then it went to hell. Giving an honest review without bias, you want like to put following things in your consideration before you use the service.
1) product is shipped from China, order at least 1.5-2 month ahead
2) the Chinese company make mistake in your order/replace/exchange order, and at the time you receive the product it was over the 10days free return policy already. So just cross your fingers wish you get the right one.
3) as a back up for 2), the company give a free pair of shoes because on its website it said “if you are not satisfied” so it does not matter whether you received products as your order or the products are damaged or not (my guess is the price mark up is high already compare to the cost of the product it should cover 2pairs with 1pair price), so in case you do receive a wrong one or not fit one you’d better call the company for the 2nd pair before you even receive the 1st one.
(I did not do 3) which made me impossible to ask for a right exchange and it was a gift to a relative.)
4) the customer service is good until they send you the 2nd pair because at this point it does not worth to deal with you anymore
5) compare to the quality the shoes are overpriced but it is a good gift

Conclusion, if your order 2+month ahead and got your order all correct at the first place and you are satisfied with it, you will enjoy this company very much. Otherwise good luck.

Worst store ever! Please don’t waste you time and money. Poor Chinese quality! and taking ages to receive your order.

Yes, the shoes do not look exactly as pictured, but that's kind of the norm with this stuff.

I ordered the wrong size and they offered to fix it right away at their cost.

All of the communications I have received are in grammatically correct English, so I doubt the company is in China. Most likely they are a company that had a cool idea and is trying to fulfill that idea by making the materials in the place where production is the cheapest. Which is what LITERALLY almost every other clothing company does, so I am not sure why people are so up in arms about this. People read your tags.....

So, cool product, great customer service and although quality isn't the best, it's definitely not the worst I've seen.

I only have the best to say about Groove bags. Pretty shoes but poor quality though. I bought 2 pair but they where too narrow for my feet and emailed costumer service and wanted to return them. They answered quickly and offered me a new pair for free but i wanted to return my shoes. It was NO problem and the day after Groovebags got my shoes back they refunded me. Super fast. Best service ever!

I wish I had read the other reviews before ordering. I would give 0 stars if it were possible.

I used their size charts to order and the sizes I got still were all way too big. Shipping took forever, and was from CHINA which they never mentioned on their website, not even on their "About Us" page, which said they're in Washington state.

The shoes stunk terribly !!! A very strong chemical smell which did not get less after opening.

They were also of really poor, cheapest quality !

On top of all that, upon mentioning the about things in an email to their customer service, I got a rude reply placing the blame on me for ordering the wrong size, for not paying extra for expedited shipping, etc.

Besides that, I'm required to pay the return shipping myself ! (At least only to Washington state and not to China.)

Please save yourself the trouble and waste of time, energy and money. Yes, their stuff looks cute online, but that's not what you get. :-(

Very disappointed !!!
Betty

This company has the worst customer service I've experienced in a long time. They are running a bunch of holiday offers, plastering their site with it, but meanwhile hidden deep down on their site they say they can't guarantee Christmas delivery on orders beyond November 10th. Not only is that ridiculous, but I find it totally scammy they run holiday deals knowing full well they won't meet deadlines. I contacted customer service about this and said it's a Christmas gift, and asked if I could have it shipped directly to the person I was buying this for since I'd miss her passing through town and would be at Christmas empty handed for her now. I got a snippy short response back saying they can't cancel my order and their ship times are located in their FAQs and no acknowledgement of updating the shipping address to my friend. I followed up asking if they could at least update the ship to address to my friend, and an hour or two later received a shipping notification of course not going to my friend. The lovely customer service rep then replied saying "it's already shipped". Gee, thanks, how incredibly helpful. I was told I can contact USPS to see if they can eventually change the ship to address. Oh, and fun fact, these are coming from China because my item is sitting in China as we speak so, not sure how I can talk to USPS about that (nothing like dumping the burden on your paying customer!!). This company does not care about their customers, they hire cheap labor, and produce junk products. Spare yourself. You can find plenty of similar products on Etsy from quality sellers or on Amazon Prime. DO NOT BUY FROM THEM.

Literally the worst online purchase I've ever made in my life bought 40 dollar shoes from there site waited weeks when I finally recieved them they were paper thin and two totally different size shoes to say they were cheaply made is an understatement don't be fooled like me stay away from this company complete garbage!

Terrible customer service, terrible quality products, and they force you to pay their shipping cost as well as your shipping cost for returns. Will never buy from them again and highly recommend you look elsewhere.

Do not order from this company! I have had problems since day one and customer service will NOT help. There is no number to reach anyone. They email you and then decide when matters are closed with issues not resolved. I ended up have to pay for express shipping and then actually ship the item AGAIN through another company for additional costs. Save yourself 2 weeks of headache.

I ordered a linen tote bag from Groove Bags on Nov. 16/18. The website gave the impression that the company was in the USA. Turns out the item was being "custom made"...in China. I tried to change the pattern I ordered a day later, but was told that the one I'd ordered was "already in production," so all I could do was send it back to exchange it once it arrived: They hadn't even shipped it yet!

I was then notified that the bag had been shipped on December 8th. It arrived today (some 5 weeks aftrr I ordered it) and it is definitely NOT linen.

While the customer service email replies I received were upbeat, prompt and polite, I would not recommend purchasing anything from this company.

This company has the worst customer service I've experienced in a long time. They are running a bunch of holiday offers, plastering their site with it, but meanwhile they say they can’t guarantee Christmas delivery on orders beyond November 10th. Not only is that ridiculous, but I find it totally scammy they run holiday deals knowing full well they won’t meet deadlines. I contacted customer service about this and said it’s a Christmas gift, and asked if I could have it shipped directly to the person I was buying this for since I’d miss her passing through town and would be at Christmas empty handed for her now. I got a snippy short response back saying they can’t cancel my order and their ship times are located in their FAQs and no acknowledgement of updating the shipping address to my friend. I followed up asking if they could at least update the ship to address to my friend, and an hour or two later received a shipping notification of course not going to my friend. The lovely customer service rep then replied saying “it’s already shipped”. Gee, thanks, how incredibly helpful. I was told I can contact USPS to see if they can eventually change the ship to address. Oh, and fun fact, these are coming from China because my item is sitting in China as we speak so, not sure how I can talk to USPS about that (nothing like dumping the burden on your paying customer!!). This company does not care about their customers, they hire cheap labor, and produce junk products. Spare yourself. You can find plenty of similar products on Etsy from quality sellers or on Amazon Prime. DO NOT BUY FROM THEM.