Grottabrand Reviews 13

Shoddy products, poor item descriptions, next to no customer service, scam artists. Avoid

It really is a scam. I didn't check this page before ordering unfortunately. Ordered something that was marketed as a sculpture and pictured to look 10 times its size... only for it to arrive as a 12cm ornament.

Awful.

SCAM!!!!! It took 6 months for a light to arrive, it arrive broken......now they don't want to exchange.......

They are scam! It's 100% sure

Never received item.... despite lots of emails got no reply..... they are scamming people... beware...

Don’t go near this company. They shipped an incorrect item to me and basically ignored me for over a month while I tried to rectify the issue. It wasn’t until I called them out publicly on Facebook that they responded.

It’s a shame there’s no 0/5 option.
This is literally a scam. The order didn’t arrive for 90+ days and once arrived was in pieces. A promised tracking number never provided. Customer service team is practically non existent. Only replied once with a generic message and ignored the rest. This should be taken off the face of the internet, avoid.

Terrible. If I could I would rate it at zero stars. The lamp I bought does not work. Many emails later they still send a standard reply that indicates they don’t actually read the messages. I could return it or they could send a replacement part or be refunded but NOTHING!

Parcel arrived 4 weeks late plus it it was damaged on arrival, I spoke to the Custer we service team regarding a refund and they have now ignored me.

Worst e-commerce experience I’ve had in many years. Ordered a david bust based on description from Instagram. Arrived late, poorly packaged and about a third of the size it was described. Customer service responded to my refund request 30 days later. No refund where there are ‘no defects’ Scam company selling scam products.

Ordered a raven light for my Dads 87th birthday. it arrived with its beak broken and was nowhere like the description on facebook. i paid $73 and can not get any reply from website. Dont go near grottaBrand..

I bought a Raven Light Lamp, 69 $, half price on sale. The bird arrived from China after a month and was damaged - the tip of the beak was missing. It was a cheap Chinese copy. Very disappointing. I have asked to have my money back but now customer service is not responding.

Scam! Avoid!
My order never arrived and customer service doesn't reply