What a pleasure working with Luke and Bradley. Even under pressure they delivered and completed the job. They are both a credit to the company. They work amazingly as a team. They are extremely practi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We are very impressed. The product is great. The 2nd hand fastcover mats were as described, used but in good condition. The ordering process was good and the sales team were very quick with communicat... See more
Company replied
great service from start to finish. initial visit to survey work areas went well. Procurement process was easy installation and demob was carried out in a very efficient and safe manner equipment... See more
Company replied
Great experience with this company - all queries answered promptly, ordering online was easy (collected items) and guys at the collection point couldn’t have been more helpful. Also the product is gr... See more
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Company details
About GroundGuards
Written by the company
GroundGuards UK are experts in ground protection mats, trackway hire, and temporary access solutions for customers across the UK. For over 20 years, we have supplied ground protection mat hire and sales to the construction, civil engineering, events, utilities, and industrial sectors, helping customers create safe access, protect surfaces, and keep projects running smoothly in all weather conditions. We offer fast delivery, flexible hire or buy options, and expert advice to help you choose the right solution, from pedestrian access mats to heavy-duty trackway for vehicles and machinery.
We pride ourselves on being open, honest, and easy to deal with, and we believe that great service starts with listening to our customers. Customer feedback is incredibly important to us, as it helps us continue to improve and maintain the high standards our customers expect. Our aim is to provide reliable products, helpful support, and a straightforward experience from start to finish.
Contact info
GroundGuards, Rudgate, Walton, Wetherby, LS23 7AU, Leeds, United Kingdom
- 0113 267 6000
- info@ground-guards.co.uk
- ground-guards.co.uk
What a pleasant experience to deal with…
What a pleasant experience to deal with this company. very easy all the way from installing to removing. Very professional. Lynton done an excellent job at site.
May 18, 2024
Unprompted review
Reply from GroundGuards
Thank you for your review! We're glad you had a great experience. We'll let Lynton know you appreciated his excellent work. Looking forward to helping you again!
Best,
Mike - Marketing Manager
Easy company to deal with
Easy company to deal with. Delivery came when expected. products as stated. Good experience all round.
May 7, 2024
Reply from GroundGuards
Thanks for the great review! We're really glad everything went smoothly with your order and that you were happy with our products. If you need anything else in the future, just give us a shout.
Best,
Mike - Marketing Manager
Reply from GroundGuards
Thanks for your feedback! We're really glad you found our service helpful and fast. We can't wait to help you again in the future!
Best,
Mike - Marketing Manager
Reply from GroundGuards
Thanks so much for the kind words! If you need anything else in the future, just give us a shout.
Best,
Mike - Marketing Manager
Excellent service
Excellent service. Although the items I required were unexpectedly out of stock I was up graded to a similar product and delivered next day.
April 11, 2024
Reply from GroundGuards
Thank you for your feedback! We're glad we could fulfil your order and ensure next-day delivery despite the stock issue. Looking forward to serving you again!
Best,
Mike - Marketing Manager
Ultimate Lifting Solutions Limited
Ultimate Lifting Solutions Limited has been a re-seller / distributor for GroundGuards Ground Protection Mats and Kerb Protectors for a long time now. The range is extensive and all products are top quality. Items are usually in stock and delivery is fast.
Thank you for your support
April 5, 2024
Reply from GroundGuards
Thanks for the fantastic review! It's great to hear you're happy with our mats and kerb protectors. We really appreciate your support and look forward to working together more in future. Please reach out if you need anything else.
Best,
Mike - Marketing Manager
Reply from GroundGuards
Thank you for your feedback! Really appreciate it and we look forward to working with you in future.
fantastic service
Reuben of Ground Guards has been fantastic in providing our business with the product we need on time. Reuben and the team have worked tirelessly to achieve our timelines and have provided an excellent and proactive service.
April 2, 2024
Reply from GroundGuards
Thanks for your positive feedback! We're delighted to know you're pleased with GroundGuards. Reuben and the team are grateful for your feedback and are on standby for any additional support you may need. Looking forward to assisting you again!
Great customer service and efficiency…
Great customer service and efficiency from Emma. Highly recommend
November 20, 2023
Reply from GroundGuards
Thank you for your kind words! We're thrilled to hear about your positive experience with Emma. Your feedback is hugely appreciated and will be passed on to her. If there's anything more we can do for you, please let us know!
Excellent service throughout
Excellent service throughout. The ground guards have proved a great success to unable us to continue with our projects during the wettest winter ever
March 13, 2024
Reply from GroundGuards
Thank you for your positive review! We absolutely agree—it's been an exceptionally wet and challenging winter. It's great to know that GroundGuards have been crucial in enabling your projects to keep moving under such tough conditions. Your feedback means a lot to us, and we look forward to continuing to support you with your projects. If there's anything more we can assist you with, please don't hesitate to reach out.
This company was not transparent on the…
This company was not transparent on the hiring charges be very careful.
We hired track mats and had them picked up on a Friday but had them delivered on a Thursday. Once we got the invoice in we was charged to the following week the Thursday, so we was charged another full week of hire .£487+VAT .
Make sure u ask the right questions or you will get charged for items you haven’t used .
February 29, 2024
Reply from GroundGuards
Thank you for taking the time to share your feedback with us. We appreciate your insights, as they've highlighted some areas where we can improve our services.
Please accept our apologies for any confusion or inconvenience caused by the transparency of our hire charges. We're all about being fair and transparent, and we regret that we did not meet this standard on this occasion.
In light of your feedback, we have taken immediate action to improve clarity. Our hire quote page has been updated to clearly display our terms of hire, enabling our customers to fully understand the conditions even before getting a quote. We also recognise the importance of making sure that our hire agreement is as clear and comprehensive as possible. So we will be reviewing this in the near future.
Your feedback is invaluable, and we are dedicated to making necessary changes to improve our service. Should you have any more suggestions or need assistance, please do not hesitate to contact us.
Reply from GroundGuards
Thank you for your kind comments. Please get in touch if there is anything else we can help with.
Great customer service… we have and…
Great customer service… we have and will keep using them . Fantastic
March 6, 2024
Reply from GroundGuards
Thank you for your feedback. Be sure to give us a shout if there is anything further we can help you with.
Great product, great service
Excellent customer service from Stuart and the Ground Guards team. So happy with the product we bought them!
January 6, 2024
Reply from GroundGuards
Thanks for your feedback. Please get in touch if you need anything else.
Pleasure to deal with.
Stuart at ground guards is always a pleasure to deal with and is helpful every time I ring.
February 1, 2024
Reply from GroundGuards
Thank you for you comments. Just let us know if you need anything else.
Not impressed
You get charged hire from the day they leave Groundguards' premises to the day they get back (not just the time they were on site), and they don't charge part weeks either, 3weeks and 1day is charged as 4weeks. When queried, i was told to refer to the conditions of hire which were never sent until I queried the invoice.
Their website states "Generosity" as one of their values, i would disagree.
December 14, 2023
Reply from GroundGuards
Thanks for sharing your thoughts on your experience with us. It's really important to us to hear where we can do better, and your feedback has spotlighted an area we need to work on.
We hear you loud and clear on the hire terms issue about the charges from when our products leave our premises to when they're returned. We're sorry if this wasn't as clear as it should've been and for any hassle it caused. We're all about being fair and transparent, and it seems we've missed the mark this time.
Straight off the bat, we've tweaked our hire quote page to make sure our terms of hire are fully visible - so everyone knows what's what right from the start.
It's worth mentioning that our hire agreement, which outlines all the terms and conditions, has to be signed before dispatch. But we understand there are other touchpoints where we could help make this crystal clear.
Your feedback's a big deal to us, and we're grateful you took the time to let us know how we can improve. If there's anything else you want to chat about or need help with, just give us a shout.
Thanks again for getting in touch. We're looking forward to showing you the improvements we're making.
Perfect quality
The product is very high quality. The reaction and response time is also at highest level. John White is the right person for any your request and will give you professional assistance.
February 20, 2024
Unprompted review
Reply from GroundGuards
Thank you for your review! We're thrilled you're happy with our product quality and response time. Great to hear John provided excellent assistance for you. Your feedback means a lot, and we're here if you need anything else.
Great service and communication
I am very pleased with the service provided. The communication was key to the whole project to bring the program in on time. Thank you to Nick for the continuing support.
December 13, 2023
Unprompted review
Reply from GroundGuards
Thank you so much for your positive feedback! We're very happy to hear that our service and communication met your expectations and that Nick was able to provide the support you needed. It's our pleasure to ensure your projects run smoothly and on schedule. Looking forward to working with you again!
As always prompt
As always prompt, reliable service
Never had an issue
November 30, 2023
Unprompted review
Reply from GroundGuards
Thank you for your feedback! Really appreciate it and we look forward to working with you in future.
Excellent Services
Excellent Services. The equipment was high quality and well organised with great thought given in supplying all the components and handling tools needed to make the installation simpler. Delivery was exactly as stated and took away any stress that sometimes can ocour hiring in items. I would highly recommend this company.
November 16, 2023
Unprompted review
Reply from GroundGuards
Thank you for your wonderful review! We're thrilled to hear that our equipment, organisation, and delivery met your expectations. Your recommendation means a lot to us, and we look forward to working with you again in future.
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