GroundGuards Reviews 136

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, noting that they are a credit to the company and excel at teamwork. The service provided is frequently described as excellent, from initial communication and ordering to installation and delivery. People appreciate the quick turnaround times, adaptability to site conditions, and the overall smooth process. The products themselves are also highly regarded, with many reviewers finding them to be exactly what they needed, robust, and of high quality. The procurement and ordering processes are highlighted as easy and efficient, with prompt responses to queries and clear communication regarding delivery. Reviewers also commend the delivery service for its speed and the patience of the drivers, even with challenging access.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting their efficiency, helpfulness, and... See more

Service

Consumers find service to be positive. Many reviewers express satisfaction, highlighting efficient, friendly,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and efficient delivery,... See more

Product

Customers had positive experiences with the product. Many reviewers praised the product quality, describing... See more

Order

Users describe positive interactions with the ordering process. Many customers found online ordering easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a pleasure working with Luke and Bradley. Even under pressure they delivered and completed the job. They are both a credit to the company. They work amazingly as a team. They are extremely practi... See more

Company replied

Rated 5 out of 5 stars

We are very impressed. The product is great. The 2nd hand fastcover mats were as described, used but in good condition. The ordering process was good and the sales team were very quick with communicat... See more

Company replied

Rated 5 out of 5 stars

great service from start to finish. initial visit to survey work areas went well. Procurement process was easy installation and demob was carried out in a very efficient and safe manner equipment... See more

Company replied

Rated 5 out of 5 stars

Great experience with this company - all queries answered promptly, ordering online was easy (collected items) and guys at the collection point couldn’t have been more helpful. Also the product is gr... See more

Company replied


Company details

  1. Construction Equipment Supplier
  2. Building Equipment Hire Service
  3. Equipment Supplier

About GroundGuards

Written by the company

GroundGuards UK are experts in ground protection mats, trackway hire, and temporary access solutions for customers across the UK. For over 20 years, we have supplied ground protection mat hire and sales to the construction, civil engineering, events, utilities, and industrial sectors, helping customers create safe access, protect surfaces, and keep projects running smoothly in all weather conditions. We offer fast delivery, flexible hire or buy options, and expert advice to help you choose the right solution, from pedestrian access mats to heavy-duty trackway for vehicles and machinery.

We pride ourselves on being open, honest, and easy to deal with, and we believe that great service starts with listening to our customers. Customer feedback is incredibly important to us, as it helps us continue to improve and maintain the high standards our customers expect. Our aim is to provide reliable products, helpful support, and a straightforward experience from start to finish.


Contact info

4.9

Excellent

TrustScore 5 out of 5

136 reviews

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Rated 5 out of 5 stars

Brilliant

My first contact was with, Ruben. I then dealt with Stuart on the hire side of the business. From my first call on Monday afternoon, Stuart moved things around to fit me in and install 150m of matting on the Wednesday of the same week. Absolute first class service and the first time I have ever used the team. Here's to the rest of the projects to come. Thanks.

November 16, 2023
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thank you for your fantastic review! We're delighted that Reuben and Stuart provided exceptional service and met your needs promptly. Your positive feedback means a lot to us, and we look forward to working on your future projects. If you need further assistance, just give us a call on 0113 267 6000.

Rated 5 out of 5 stars

Fantastic service from Stuart and the…

Fantastic service from Stuart and the team at GroundGuards, always a fast turn around, great communication and always helpful at a drop of a hat.

We would highly recommend and look forward to working with you on upcoming projects.

November 15, 2023
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thank you for your wonderful review! We're thrilled to hear that Stuart and the team have provided you with exceptional service and communication. Your recommendation means a lot to us, and we're looking forward to collaborating with you on future projects. Thanks for choosing GroundGuards!

Rated 5 out of 5 stars

Always brilliant service from john and…

Always brilliant service from john and Ella and all at groundguards

November 14, 2023
Unprompted review
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Reply from GroundGuards

Thanks for the great review! We're glad John, Ella were able to assist. We appreciate your support and look forward to hearing from you again. Cheers!

Rated 5 out of 5 stars

excellent product and service

excellent product and service. next day delivery

November 1, 2023
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thank you so much for your positive feedback and for taking the time to post this review. Remember, we're just a call away should you need anything else.

Rated 5 out of 5 stars

Ground Guard use on construction project

Stuart and Nick were very helpful and knowledgeable when visiting and advising on the product. We originally spent ££££'s on haul road construction but despite being designed by TW the ground kept on failing due to excessive rain fall. We arranged the mats to be installed and they arrived on a Saturday Morning and installed 60+LM within 2hrs safely without any issues whatsoever. We tracked 20t excavators, 8t dumpers and 60t cranes on the mats with no issues whatsoever. Upon collection it caused minimal disruption and the ground areas were left in tact. I would highly recommend the use of ground guard as i will use again in future.

November 1, 2023
Unprompted review
GroundGuards logo

Reply from GroundGuards

Hi Mike,

Thanks for your fantastic review!
We're thrilled to hear that our ground protection mats and the service provided by Stuart and Nick exceeded your expectations. It's great to know that our mats withstood the challenges of heavy machinery and adverse weather, and that the installation and collection process was smooth and efficient.

We appreciate your recommendation and look forward to working with you again in the future.

Rated 5 out of 5 stars

Great Hire & Sales Company to work with

Very fast turn around from quote to delivery.
Communication was clear and concise from start to finish.

Additional mats were required at very short notice this was no issue at all due the the vast quantity of mats on the hire fleet.

Highly reccomended and will use again.

August 22, 2023
Unprompted review
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Reply from GroundGuards

Hi Kate. Your recommendation means a lot to us, and we're delighted to know that you'll be using our services again. We understand that time is of the essence when it comes to ground protection, and we strive to provide solutions that are not only effective but also timely. Remember, we're just a call away should you need anything else.

Rated 5 out of 5 stars

A great professional company!

Working with Ground guards is always fab! Nothing is ever too much bother or trouble.

Always professional and happy to assist and help.

August 21, 2023
Unprompted review
GroundGuards logo

Reply from GroundGuards

Hi Sam. We're delighted to hear that you find working with us to be a great experience. Our team is dedicated to going above and beyond to assist and help our customers. Thank you for your kind words and for choosing GroundGuards.

Rated 5 out of 5 stars

I'm a Site Manager for OCU and we used…

I'm a Site Manager for OCU and we used GroundGuards on one of our sites on the Vrynwy project, always on time and completed the job in a tidy and professional manor

July 18, 2023
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thank you for taking the time to leave us a review. We're delighted to hear that our service and products met your needs on the Vrynwy project. Completing jobs in a professional and workmanlike manner is very important to us, so we're pleased that you found our team timely, tidy and professional. Your recommendation means a lot to us and we hope to have the opportunity to work with you again on future projects. Please don't hesitate to contact us directly if you have any other questions or need our products and services in the future.

Rated 5 out of 5 stars

I am a Site manager for OCU and we were…

I am a Site manager for OCU and we were using the track matting for our HDD works. The operatives were on site on time and were very efficient with the installation process, All were polite and focused on getting their job done quickly & safely, I would recommend them for construction access works where putting in haul roads isn`t economically viable.

July 5, 2023
Unprompted review
GroundGuards logo

Reply from GroundGuards


Thank you for taking the time to leave us such positive feedback. It's great to hear that our track matting installation was efficient and our team were polite, focused and worked quickly to get the job done safely for your project. Providing safe and efficient site access is our specialty, so we're glad we were able to meet your site access needs. Please don't hesitate to contact us again if you have any other questions or require our products and services for future projects.

Rated 5 out of 5 stars

Stuart Hutchins has provided us with…

Stuart Hutchins has provided us with amazing service over the past week with 1 job in particular from cancelling and then rearranging just a few days later, he has been fast and efficient at getting us quotes and making it work! Highly recommended.

May 18, 2023
Unprompted review
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Reply from GroundGuards

Thank you so much for taking the time to share your positive experience. We really value your recommendation and will make sure to pass on your kind words to Stuart. If there's anything else we can assist you with, please don't hesitate to reach out.

Rated 5 out of 5 stars

Temporary road across sports field

Very well managed process from point of order, delivered on time, easy to install and collected on time. Competitively priced too.

August 10, 2022
Unprompted review
GroundGuards logo

Reply from GroundGuards

Thanks for the feedback Stuart!

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