Ground News Reviews 196

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers had a great experience with this company. Customers praise the website's design, finding it well-organized, simple, and easy to navigate, which helps them explore a wide range of world events and topics. Many appreciate the ability to access diverse viewpoints from both left and right perspectives, which provides a more rounded view of news and helps in understanding media bias. The service is seen as informative, reliable, and essential for breaking free from biased framing, offering a unique way to compare how different media report on the same events. However, some people mentioned issues with the website being extremely slow and frustrating to use, with main topic pages taking a long time to load. A few reviewers also felt the service did not offer anything new compared to other news aggregators and that it was difficult to find information they were interested in. There were also concerns about the service's claims of unbiased reporting, with some noting issues with the included content.

What people talk about most

Website

Clients share positive opinions on the website, with many praising its ability to provide diverse viewpoints... See more

User experience

Customers had positive experiences with user experience, finding the news presented in an easy-to-navigate... See more

Social media

Users describe ambiguous interactions with social media, with some reviewers expressing dissatisfaction that... See more

Service

Reviewers highlight ambiguous aspects of service, with some finding it to be a decent and even excellent... See more

Subscription

Reviewers mention ambiguous feedback about subscription, with some finding the service not worth the cost and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This site gives a very wide and disparate reporting of world events. Even down to my local area. I can choose what to read and who to believe. Yhe report sorces are transparent and easily verifiab... See more

Company replied

Rated 4 out of 5 stars

There are so many ways to get your news today that it's a little mind-boggling. Ground News is excellent in helping with this. And in a couple of ways. First is that they always contextualize... See more

Company replied

Rated 5 out of 5 stars

The site have provided me with everything it promised. I'm glad there's an accessable tool for me to keep myself updated on politics and a tool to help me work on my biases. I greatly reccomend to eve... See more

Company replied

Rated 5 out of 5 stars

This platform is not only refreshing but revolutionary and much needed in a world of misinformation, fake news, social media madness, and partisan news. It is my consistent go-to for news and has trul... See more

Company replied


Company details

  1. News Service

Written by the company

Searching for an alternative to Google News or Apple News? Look no further: Ground News offers you daily news coverage that you can rely on. Our trusted news experience has earned us over 10,000 5-star reviews in the App Store and Play Store – and now, more on Trustpilot. For anyone fighting against the rise of misinformation, sensationalism, and biased news, the Ground News app, website, and newsletters will help you easily compare how a story is being covered by thousands of sources from across the political spectrum – and from around the world. Now's your chance to break free from echo chambers and get closer to the truth behind the spin. We're not better news, we're a better way to read it.


Contact info

4.1

Great

TrustScore 4 out of 5

196 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

An excellent way to get a different…

An excellent way to get a different perspective on your newsfeed and can help provide transparency on media biases from the left to the right.

December 10, 2024
Unprompted review
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Reply from Ground News

Thanks for your positive review and feedback, Tom! We're glad to hear the multiple perspectives when reading the news are helpful. Thanks for your support!

Rated 5 out of 5 stars

Offering different perspectives is…

Offering different perspectives is critically important for development of human race

December 10, 2024
Unprompted review
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Reply from Ground News

Thanks very much for your positive review, Johnng! We really appreciate your support and we're glad to hear you're finding the multiple perspectives useful when reading the news. We look forward to continuing to improve the service for you!

Rated 2 out of 5 stars

Just mainstream sources and unsubscribing is a hoop jumping exercise

It's OK, but it's just mainstream sources which all really agree with each other. There is no independent media or information from other competent sources to balance out the big global players.

I went to unsubscribe, jumped through the hoops, was offered a deal which I chose not to take and got 'Error', contact customer services.

I guarantee that if I chose to stay, there would have been no 'Error'.

Contacted Customer Services... Not impressed.

December 10, 2024
Unprompted review
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Reply from Ground News

Hi James, we're sorry to hear about your experience. If you have any suggestions for sources you'd like to see on Ground News, please share your suggestions with feedback@ground.news and we'd be happy to add the independent media you're looking for to broaden the overall coverage. We're also sorry about the bug you experienced in your account page. The team is working on this error when trying to cancel and we hope to have this fixed shortly so that subscribers can easily cancel their subscriptions, as we don't want anyone to have a subscription they don't want. I hope this helps!

Rated 5 out of 5 stars

An essentially priceless asset . . .

I started with Ground News a month ago, and it has quickly turned into the basis of my twice-daily news scan. Finding a source like this that can help you understand the biases you might not have otherwise detected is of high value for anyone, but as an American living overseas, it has proven critical to my ability to keep a finger, from a distorting distance, on the pulse of unfolding life and events in my home country. Really excellent summaries are provided on all the headlines, and the links to original articles combined with the information offered by Ground News about those sources is essentially priceless. Highly recommended to any expat - and any American eager to be sure to hear reliably and critically from all sides on the debates driving events in our society.

December 10, 2024
Unprompted review
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Reply from Ground News

Thank you very much for your positive review, Jim! We're so pleased to hear that Ground News is helping you stay informed while you're living overseas. We appreciate your support and we look forward to continuing to make the app even better!

Rated 5 out of 5 stars

simply a great concept, implemented in a good way

It simply is made very well. Especially with the Vantage Plan (I’m subscribed to), there are a lot of functions beyond the Bias, which itself is already a lot (and very interesting). For example, the Ownership section is interesting, and I read the email I subscribed to, with the summary of the news every day. I recommend trying out the app/site yourself. You will already be convinced with the free version, but the upgrades are worth it too and really don’t cost that much if you consider that people pay more than 10$ a month just for watching series. (And to Kurzgesagt fans: Look out for the sponsor! ;) )
I really appreciate the whole idea, which seems new, original, and necessary to me!

December 10, 2024
Unprompted review
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Reply from Ground News

Hi Zahir, thanks very much for your delightful review and feedback. We're happy to hear you're finding the subscription price worth the features. If you think of anything we could do to improve, please don't hesitate to let us know at feedback@ground.news . Thanks for your support!

Rated 5 out of 5 stars

Broaden Your Scope Without Getting into…

Broaden Your Scope Without Getting into the Weeds

Up front: I believe that you get what you pay for. If you want reliable information, it is unlikely to be free, and this is especially true of news sources.

Ground News is not just a good news source but also stands out is in its ability to deliver multiple viewpoints on the same subject without having to "get your hands dirty". By this I mean that you can see a spectrum of viewpoints and quickly pick the more reliable and unsensational articles with different views, easily avoiding "Infowars" or "Occupy Democrats".

It is also good to see the blind spots on both sides to see not only where news outlets are leading people, but where they are pretending that some subjects don't even exist.

If you want to be informed, it isn't comfortable, it isn't free and it isn't simple. My motto for Ground News would be "Not for Blowhards".

December 9, 2024
Unprompted review
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Reply from Ground News

Thank you very much for your testimonial, Neil! We appreciate your candor and we're pleased to hear you're finding the service useful in today's media environment. We look forward to continuing to improve the service!

Rated 4 out of 5 stars

A look beyond

Grund News is great tool look beyond one’s algorithm bubble and curate the sources for one’s areas of interest.

December 9, 2024
Unprompted review
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Reply from Ground News

Thanks for your positive review, Gonçalo! We're glad to hear you're finding the app useful in looking beyond the algorithm bubble we're often in. Thanks for your support!

Rated 5 out of 5 stars

Try it, and see for yourself.

After several months, I can wholeheartedly recommend Ground News to any reader who is looking to find an unbiased tool for reading the news and comparing sources. There are plenty of news sources already available which make cross-referencing easy and thus giving the reader a better range to form their own opinions. It would be good to see more sources available for certain parts of the world. Although this is a time-consuming process, and it does seem like a primary concern to the team who offer great costumer service, and are more than willing to exchange e-mails over any concern regarding the platform. The subscription service is also a great bargain when compared to other platforms.

November 30, 2024
Unprompted review
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Reply from Ground News

Thank you for your kind words, Leonardo! We're very pleased to hear you're finding the app worthwhile and recommending Ground News to others. If you have any source suggestions, please share their websites with feedback@ground.news as we'd be happy to add any additional sources to broaden the coverage. Thanks for your support!

Rated 5 out of 5 stars

Best News Portal Yet

What I really don't like about other news feeds is that they are skewed left or right biased. I don't want to be in a echo chamber, but rather get both sides (and center) and come to my own conclusions. Ground News does just that, gives you all sides and lets you get the 'sense' of the news. News is already bad most of the time, why make it worse? Highly recommend.

December 5, 2024
Unprompted review
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Reply from Ground News

Thanks so much for your 5-star review, Rixter! We're so pleased to hear you're finding the multiple perspectives for reach story, so you can reach your own conclusions. We appreciate your support and look forward to continuing to improve the service!

Rated 1 out of 5 stars

Dreadful company we are stuck in a…,

I wouldn’t trust them, stuck in a subscription we don’t want or use. Really bad customer service, my son tried to sort it out but was met with greed and hostility.

December 3, 2024
Unprompted review
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Reply from Ground News

Hi TG, we're sorry to hear about your experience. That is not typical of our support, and we would like to investigate the situation and provide a satisfactory solution. Would you mind reaching out to our team at feedback@ground.news? Rest assured our team will empathize with any concerns that you are facing and work alongside you to reach a resolution. What's more, there is no reason to be stuck in a subscription. Our cancellation instructions are posted plainly in our Help Center, which you can find here: https://help.ground.news/ If you subscribed via the Play Store or App Store, you will need to contact their support team directly.

Rated 5 out of 5 stars

Ground News is a great site!

Ground News is a great site for up-to-the-minute news from virtually all news sources! It’s highly customizable and checks sources for accuracy and political “bent” so you get more than meets the eye. It also seems to eliminate individual news sources’ paywalls. And the price is amazing! I could not get 1/20th of the news I get from Ground News if I subscribed to all these sources individually.

December 2, 2024
Unprompted review
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Reply from Ground News

Hi Kimberly, thanks for sharing your 5-star review! We're happy to hear that you find the price reasonable and enjoy your subscription's features. It's support from readers like you that keeps Ground News going. If there's ever anything we can do to improve your experience, don't hesitate to email your suggestions to feedback@ground.news.

Rated 5 out of 5 stars

This tool is very useful

Ive had my ground news subscription for a full year now and i think it is a great tool. Being able to see who owns various outlets and what their biases might be has been really helpful. its also been so interesting to compare the wording of various versions of the same story across so many platforms. I love that it also links to the original articles and i dont have to go googling to find the original sources myself. there are many things i love about this software but this is just to point out a few.

December 2, 2024
Unprompted review
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Reply from Ground News

Hi Kiima, thanks for the positive review! We're happy to hear that Ground News has become a great tool in your news diet. We appreciate you sharing the positive feedback. If there's ever anything we can do to improve the experience further, don't hesitate to let our team know at feedback@ground.news.

Rated 1 out of 5 stars

Potentially dodgy scam company

In my opinion horrific company, trying to charge me for a subscription, will not let me cancel even though I asked within the time period of cancellation. Can not even access my account and they still take money...
I find it hard to believe that the 5 star reviews from empty accounts on here are legit..

Ironic that your reply is about the professionalism of your support team. They are very unprofessional

November 28, 2024
Unprompted review
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Reply from Ground News

Hi there, we're sorry to hear about your experience. Any refund requests made within the refund policy window are immediately honoured. There is no reason you would not have been refunded if you requested your refund within 7 days of purchase. We are available from 8am-8pm, 7 days a week to help you access your account as well, our support email address is feedback@ground.news . We get many positive reviews due to the quality of our product and the timeliness and professionalism of our support team, so you can rest assured the same quality of service will be offered to you should you choose to contact us. If you do not reach out to us, we cannot help you.

Rated 5 out of 5 stars

Subscription issue solved in less then 4 hours.

Notice: Due to good customer support I had to change this from a 2 star review to 5 stars.

First of all, about the service itself: Ground news works as advertised. Articles are rated from left leaning to right leaning and then grouped up so each topic has multiple articles from different points of view. Topics are also sourced globally and can be filtered by region, among other things.

Customer support is very fast and helpful. I did screw up something with my subscription cancellation and the issue got resolved within less then 4 hours on a Sunday.

November 16, 2024
Unprompted review
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Reply from Ground News

Hi Justin, thanks very much for taking the time to update your review, we're very happy we could help with this issue! We don't want readers to have subscriptions they don't want, and we look forward to continuing to improve the service and the ease of navigation as we move forward. Thanks again for your positive feedback!

Rated 1 out of 5 stars

Unsubscribing is Way Too Hard

I've been subscribed to ground news for a year and the surface was OK. However, when I went to unsubscribe, I found it almost impossible.

When you login to their website, they offers no way unsubscribe. So I found a video on YouTube that supposedly explained how, but the narrator spoke with an incomprehensible Indian accent.

The breakthrough came when I realized that I had subscribed to them through PayPal. But when I logged into PayPal, I couldn't find my subscription because it turned out the payment was under "Snapwise" (as if I should have to remembered that a year laetr)

In summary, I believe any auto-renewing Internet subscription should make it VERY EASY .to unsubscribe. This was not easy!

November 14, 2024
Unprompted review
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Reply from Ground News

Hi John, we're sorry to hear about your experience. I'm happy to clarify that the cancellation method depends on the method you used to subscribe. You can see this in our help center article here: https://help.ground.news/en/articles/334977 and you can see this info in your account as well: https://ground.news/account . You can also reach out to our team at feedback@ground.news for help 7-days a week if you have any questions. We do have to put our legal name (Snapwise Inc) on PayPal, as Ground News is a product of Snapwise Inc. The Youtube video you've mentioned is not the property of our company.

Rated 3 out of 5 stars

Great Concept, But Execution Falls Short

Great Concept, But Execution Falls Short

I really like the idea behind Ground News, but I found the execution lacking. If you're fine with just reading headlines and AI-generated summaries, this might work for you. However, if you're someone who wants to read the full articles and dive deeper into the news, it can feel a bit unsatisfying.

I also prefer to know more about the news sources beyond just being labeled as left, right, or center. I think there’s more to the story than that, and it’s important to understand the full context of the publication.

Additionally, I unsubscribed from their newsletter several times, but I still receive it, which has been frustrating. I paid for a full year of the service, and I’m six months in. I decided to cancel my subscription (without asking for a refund), and to their credit, they did reach out to ask why I canceled. I appreciate that—they seem committed to improving, but right now, this isn’t the service I’m looking for.

September 18, 2024
Unprompted review
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Reply from Ground News

Hi Raphty, thanks for your feedback, we appreciate hearing your perspective. We'd like to learn more about your experience, can you clarify why it's unsatisfying to dive deeper into the news? We have many different sources that provide the full article so you can get the full picture. Additionally, you're right that bias ratings are only part of the picture. This is why we also offer factuality ratings and ownership ratings for the sources. If you'd like to try out those features, please let us know at feedback@ground.news Lastly, if you aren't unsubscribed from the mailing list the team would be happy to help with this. Please send us an email and we'd be happy to look into that issue further. Thanks again for sharing your experience and we look forward to continuing to improve the service!

Rated 1 out of 5 stars

Disappointing

I bought a subscription a few months ago and I am disappointed. For some reason I was getting a lot of unwanted news from Canada and I couldn't figure out how to tune the app to serve me news from regions and topics I'm interested in. I used it less and less and eventually cancelled my subscription which is by default set to auto-renew!

October 19, 2024
Unprompted review
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Reply from Ground News

Hi Richard, we're sorry to hear about your experience and the team is happy to hear more details and offer suggestions so you can see news that is most relevant to you. It's also worth noting that you can turn of auto-renewal at any time. Have you used the "show me less" feature? Whenever you come across a story you’re not interested in, tap on the three dots on the top right corner and choose "show me less content like this." This will inform the algorithm to show you less articles about that topic. You should start seeing changes in your newsfeed immediately, and you’ll stop receiving notifications about those topics, too. You can learn more about this feature in our Help Center article: https://help.ground.news/en/articles/1499905 We're happy to offer more specific and tailored suggestions if you'd like to contact the team at feedback@ground.news .

Rated 2 out of 5 stars

trustworthy? but you can't manage your subscription?

The site is supposed to build trust but they set you up for auto-renewal & you can't undo it. This is the same, nefarious B.S. every untrustworthy subscription-based service does to (unwittingly) lock you into their site. Horrible.

October 5, 2024
Unprompted review
Ground News logo

Reply from Ground News

Hi MH, I'm sorry to hear about your experience. I'm happy to clarify that the autorenewal process is explained when you subscribe, but you can turn off the autorenewal as soon as you've purchased your subscription if you want as we make it possible to turn off the autorenewal at any time. We have instructions for how to do this here: https://help.ground.news/en/articles/334977 and the support team is available 7 days a week to help with these requests as well, if you're not able to cancel the autorenewal yourself. You can reach us at feedback@ground.news . I hope this helps!

Rated 1 out of 5 stars

They're charging now to view "articles"

They're charging now to view "articles", that they didn't even write. 5 articles free per month... who the f*** do you think you are the WSJ? Whatever brain-dead product manager thought he was clever charging people to read AI generated summaries of articles written by actual publications should be fired.

July 30, 2024
Unprompted review
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Reply from Ground News

Hi Jeff, I'm sorry to hear about your experience and I'm happy to clarify that Ground News isn't charging readers to view the articles. We'd be happy to hear more about this issue so we can see if what you're experiencing is a bug. Can you email the team at feedback@ground.news with any relevant screenshots and we'd be happy to investigate your concern promptly.

Rated 5 out of 5 stars

Brilliant

Brilliant, to see, where you are biased and what is going on in the world. Which news have been withheld.

June 25, 2024
Unprompted review
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Reply from Ground News

Hi Michelle, thank you for your kind words! I'm so pleased to hear you're enjoying the service and finding it useful to see the varies biases. Thank you for your support - we look forward to continuing to improve your experience.

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