Ground News Reviews 196

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers had a great experience with this company. Customers praise the website's design, finding it well-organized, simple, and easy to navigate, which helps them explore a wide range of world events and topics. Many appreciate the ability to access diverse viewpoints from both left and right perspectives, which provides a more rounded view of news and helps in understanding media bias. The service is seen as informative, reliable, and essential for breaking free from biased framing, offering a unique way to compare how different media report on the same events. However, some people mentioned issues with the website being extremely slow and frustrating to use, with main topic pages taking a long time to load. A few reviewers also felt the service did not offer anything new compared to other news aggregators and that it was difficult to find information they were interested in. There were also concerns about the service's claims of unbiased reporting, with some noting issues with the included content.

What people talk about most

Website

Clients share positive opinions on the website, with many praising its ability to provide diverse viewpoints... See more

User experience

Customers had positive experiences with user experience, finding the news presented in an easy-to-navigate... See more

Social media

Users describe ambiguous interactions with social media, with some reviewers expressing dissatisfaction that... See more

Service

Reviewers highlight ambiguous aspects of service, with some finding it to be a decent and even excellent... See more

Subscription

Reviewers mention ambiguous feedback about subscription, with some finding the service not worth the cost and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This site gives a very wide and disparate reporting of world events. Even down to my local area. I can choose what to read and who to believe. Yhe report sorces are transparent and easily verifiab... See more

Company replied

Rated 4 out of 5 stars

There are so many ways to get your news today that it's a little mind-boggling. Ground News is excellent in helping with this. And in a couple of ways. First is that they always contextualize... See more

Company replied

Rated 5 out of 5 stars

The site have provided me with everything it promised. I'm glad there's an accessable tool for me to keep myself updated on politics and a tool to help me work on my biases. I greatly reccomend to eve... See more

Company replied

Rated 5 out of 5 stars

This platform is not only refreshing but revolutionary and much needed in a world of misinformation, fake news, social media madness, and partisan news. It is my consistent go-to for news and has trul... See more

Company replied


Company details

  1. News Service

Written by the company

Searching for an alternative to Google News or Apple News? Look no further: Ground News offers you daily news coverage that you can rely on. Our trusted news experience has earned us over 10,000 5-star reviews in the App Store and Play Store – and now, more on Trustpilot. For anyone fighting against the rise of misinformation, sensationalism, and biased news, the Ground News app, website, and newsletters will help you easily compare how a story is being covered by thousands of sources from across the political spectrum – and from around the world. Now's your chance to break free from echo chambers and get closer to the truth behind the spin. We're not better news, we're a better way to read it.


Contact info

4.1

Great

TrustScore 4 out of 5

196 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely brilliant app to find all…

Absolutely brilliant app to find all the news you need. This is what have been needed for a long time.

June 20, 2024
Unprompted review
Ground News logo

Reply from Ground News

Hi Jani, thank you very much for your delightful review and feedback! We're pleased to hear you're enjoying the app. We look forward to continuing to improve the service for you.

Rated 5 out of 5 stars

Love it, but minor change needed to app

Love it.
Feedback: When I delete an alert/notification, don’t ask me if I’m sure. If you were a banking app, then ask if I’m sure. News app? Not so much….it’s annoying actually

June 9, 2024
Unprompted review
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Reply from Ground News

Hi Joe, thank you for your 5 star review and feedback! I'm glad to hear you love the app and I've shared your suggestion regarding the alert with the team. We look forward to continuing to improve your experience and thanks for your support!

Rated 5 out of 5 stars

Excellent support

Excellent support on the subscription issue that was solved very quickly and my great satisfaction

April 25, 2024
Unprompted review
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Reply from Ground News

Hi Ed, thanks for your kind review and feedback. We're glad to hear that the support team was able to resolve your issue quickly! Please let us know if we can help with anything else at any time.

Rated 1 out of 5 stars

Worthless

Just started. The idea is brilliant, the execution ludicrous. I am interested in the abysmal state of China's environment. When I searched "China's environment" I got ONE (!) relevant article, by the Chinese Communist Party, which is nothing but propaganda. Waste of time.

February 16, 2024
Unprompted review
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Reply from Ground News

Hi Jan, thanks for sharing that experience with our team. We'd appreciate the opportunity to continue the conversation over email at feedback@ground.news. I'd like to let you know that we are working on improvements to our search function as we speak, which will help bring up more relevant articles.

Rated 5 out of 5 stars

Insights & coverage without the blinkers and bias

Being able to read the news from all perspectives in a clear and easy to read manner is beyond brilliant. The ability too see blindspots in thinking/reporting/understanding is invaluable in staying properly informed.

February 6, 2024
Unprompted review
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Reply from Ground News

Thanks for sharing your 5-star review! We're glad to hear that the Blindspot tools are helping you get a clearer picture of the news and helping you stay informed.

Rated 1 out of 5 stars

Current subscriber here

Current subscriber here. I am trying to cancel but they are refusing to cancel my subscription effective February 29, 2024. Forcing me to pay for an additional 10 months until 12-31-2024. My opinion is that it appears to me to be a poorly capitalized venture whose cash flow cannot sustain even a few cancellations.

Their ratings do not address the accuracy or factuality of the particular article being rated. Instead, their rating reflects what some other unconnected source only rates the overall publication that printed the article. So, no matter how factual the actual story is, Ground New's rating for an article appearing in the Huffington Post will always be "leans left" and an article appearing on Fox News will always be rated as "leans right." Who did not know that already????

WORTHLESS product that refuses to allow subscribers to cancel.

MY RATING is Ground News: "leans Highly Bogus."

I will never do business with this firm again.

February 1, 2024
Unprompted review
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Reply from Ground News

Our team is sorry to hear about your experience. We understand your frustration, and I'd be happy to resolve some of your doubts. First, I'd like to confirm that your subscription was cancelled by our team, which we confirmed via email, and we did send instructions on how to cancel your subscription several days prior. If these emails did not reach you, please let us know and we will investigate. I'd also like to clarify that you will not be paying for 10 additional months. I apologize if any of this information was unclear, and we will be sure to review the communications again to improve upon them in the future.

You're correct that the ratings do not reflect independent articles and we do not purport to rate information in each independent article. We refer to 3 independent organizations that are dedicated to assessing and rating bias in the media to keep our ratings as objective as possible. Our full explanation of our rating system and methodology is posted on our website and within our app's Support menu: https://ground.news/rating-system . Transparency is at the core of what we do, so we make this information readily available. If you were expecting to find it posted in another position on the site or app, please let us know and we will work on making it more accessible in the future.

Rated 1 out of 5 stars

There aren't two sides to this

2/7/24
I gave it two weeks, then I unsubscribed. I am disappointed. Ground news spends so much time trying to be "fair and balanced" and "both-sides" every issue, they forget about journalistic integrity. It is misleading to compare fox news, newsmax, and oan to responsible news outlets. THEY AREN'T NEWS. THEY ARE PROPAGANDA. One cannot compare them to true journalism. I don't think Ground News is evil, just naive, but in boosting fascist messaging, they are making the problem worse. Truth matters.

2/9/24
Several days ago, after trying, then uninstalling GroundNews, I pointed out in my review that I was disappointed with the service once I observed for a couple of weeks. I said that GroundNews was trying so hard to be "fair and balanced" that you lost sight of journalistic integrity.

Your reply, which I appreciated, only repeated the message from your marketing department, that groundnews was presenting different viewpoints. WHEN FOXNEWS, AND NEWSMAX, AND OAN are lying and you repeat what they say, THEN YOU ARE LYING. You cannot apply a strategy of reporting both sides of an issue when one side is reporting the facts and the other side is making things up. I applaud your attempt but the truth only has one side. Foxnews is nothing more than the propaganda organ of the republican party. When Chris Ruddy founded Newsmax it was to be a competitor to fox. When the trump cult formed, since he was a supporter of the worst, most corrupt, least qualified, pathological narcissist and liar that attained the presidency with the connivance of Russia, he rebranded as trump tv in all but name. OAN has direct ties to RT and Russia and is even more in the bag for trump. All three break every single tenet of responsible journalism.

I know this sounds like the rantings of an anti-maga nut job. Another tactic of the right. Their chants of "lock her up" make it awkward when one has to state truthfully that trump must be jailed. Their appropriation of the term "fake news" cannot be allowed to prevent those of us with ethics from calling out the lies reported by these three "networks".

It is not a matter of "opposing narratives". There is clear objective truth,  set against everything else.

Truth is ALL that matters currently. To repeat anything that is not the truth makes you complicit in misleading the American people, and you cannot straddle this line.

It is time to choose sides. Good and evil. I know where I stand, do you?

2/15/24

I appreciate your voluminous reply, but I know what Ground News is attempting to deliver to subscribers. We have no disagreement there. I do not need to erase far right propaganda with a "hide source" command. My point is that at least three of the "sources" you deliver are not legitimate journalistic concerns. They traffic in lies meant to manipulate the American public. Every time you cite a story from them, covering the disingenuous attempts to begin impeachment proceedings against President Joe Biden for example, GROUND NEWS becomes complicit in spreading the lie. You can deliver any ideology you want as long as it is factual. As long as it is the truth. I believe in the mission of Ground News. But until you fact check and ascertain the truth, you are no better than OAN or newsmax. In any case, those two outlets will quietly disappear as soon as we are rid of the maga cult. Fox News has done more harm to this nation - and the world - than all of the militaries that ever existed. Just take them out of your sources and - this is critical - announce that you have eliminated them and WHY you have done so. Your business model will not work until we eliminate misinformation and disinformation. For the conceivable future truth must be the only consideration.

February 6, 2024
Unprompted review
Ground News logo

Reply from Ground News

Hi William, thanks for updating your review with the additional information. We understand your concerns and appreciate you clarifying them. Please note that we share aggregate reporting on the news, from all sides of the political spectrum. There is no original, editorial reporting from Ground News itself. We appreciate the thoughtfulness of your feedback and do not take your concerns lightly, and I'd like to expand upon our reasoning in the paragraphs below.

First, I'd like to mention that if you really dislike a source, you can press and hold their logo in the mobile apps (iOS or Android) and choose "Hide source". This will prevent their coverage from appearing on your feed in the future, and you can continue to compare other perspectives instead. This is not currently available on the website, but will be coming soon.

Next, I'd like to clarify that Ground News is essentially an information utility with which you can observe the news landscape from a birds-eye-view. We do not repeat what news outlets say, but we do include links to the articles they are reporting on specific stories, so readers can continue to view how the story changes according to different perspectives (left or right media bias, high or low factuality, and even ownership) and easily spot biased narratives.

While we could omit links to articles from specific sources on our website, we would not be giving readers the full picture of any story. Omitting news sites from Ground News would not remove them from being accessible on the internet – but it would remove the ability for readers to see their bias rating, factuality & ownership data clearly. It would also make it harder to compare how different sources are reporting on a singular topic – including the details they choose to highlight, the different language they use, or the information they choose to omit entirely. This can lead to a lot of confusion when readers who are only exposed to a particular media reality are surprised by events that were being widely reported on the other side of the political spectrum. Each of Ground News' features is built to address the deficits in partisan reporting, providing context where it was otherwise lacking.

The goal of Ground News it to help readers see the media landscape clearly and help readers escape echo chambers that make it difficult to understand where their political others' perspectives are coming from. The intent is to make political discussions more constructive and help readers find the truth beyond partisan spin. We have much more information available here on our mission page: https://ground.news/mission

As always, we welcome any further feedback.

Rated 5 out of 5 stars

Ground News IS The Best Source For News 24/7

When you want your news fast and accurate Ground News is where it comes together!

January 29, 2024
Unprompted review
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Reply from Ground News

Thank you for your kind feedback, RealBillP! I'm pleased to hear you think Ground News is the best source for news. We look forward to continuing to improve the service for readers and create the best experience possible for supporters like you!

Rated 5 out of 5 stars

The World Needs this more than ever!

"There are three sides to every story. What you think happened, what I think happened and what actually happened."

This is so absolutely true and Ground News brings these perspectives together, even from channels I would not have normally considered.

More than ever, the world needs this. Amazing work and thank you 👏🏽

January 28, 2024
Unprompted review
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Reply from Ground News

Hi Philip, thank you for your positive testimonial and I'm glad to hear you're enjoying Ground News and finding it useful to see many perspectives at once. We look forward to continuing to improve the service and provide even more tools for readers!

Rated 5 out of 5 stars

Much needed insight.

The approach by Ground News, revealing the sometimes very strong biases in the media, is in my opinion the readers only chance to understand why certain issues become so distorted.
This Company is offering a sorely needed insight in the actual media coverage.

January 8, 2024
Unprompted review
Ground News logo

Reply from Ground News

Hi Eyðun, thank you so much for your delightful review! We are happy to hear that you feel like Ground News is bringing value to your news diet. Your feedback means the world to us, and we're committed to continuously improving to meet the needs of informed news readers like yourself. If there's ever anything you'd like to see or any feedback you have, feel free to share it with us at feedback@ground.news . Thank you again for your support!

Rated 5 out of 5 stars

Ground News is exactly what I was looking for.

Ground News is exactly what I was looking for in a news app and more. I'd mostly been using Google News, but I realized that it was tailoring what I saw to my own biases. That's not a bad thing for entertainment news, but it's not great for more serious topics.

Ground News helps me see stories from different perspectives and have a more grounded view(pun intended, sorry) on the world around me.

My only complaint is that the UI could use a little work, and it would be nice if you could open the stories in your own browser instead of through the app.

The AI generated summaries are really handy. Oftentimes that's all you need if there's little information on a topic available at the moment. It helps to cut through the unnecessary clutter and click-baity content that plagues online news articles.

Overall I strongly recommend giving it a go and deciding for yourself.

January 9, 2024
Unprompted review
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Reply from Ground News

Thank you for your positive review, Matthew. I'm so glad to hear Ground News has been able to help provide a less algorithm-based news feed so you can see other view points. I'm glad to hear you're finding the Bias Insights useful and if you have any other specific UI suggestions, we'd love to hear them at feedback@ground.news at any time. Thanks for taking the time to share your testimonial!

Rated 5 out of 5 stars

Ground News is GROUNDBREAKING

Ground news is groundbreaking! The best way to view trusted and non-biased news at a glance or in depth. I've shredded all other apps. What could make this better? The best customer service I've seen in a long time. This company has it together! Great job!

January 8, 2024
Unprompted review
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Reply from Ground News

Thank you for your kind words, James. I'm so pleased to hear that Ground News is your favourite news app and that our customer support team was able to provide great support to you. We couldn't do it without subscribers like you!

Rated 5 out of 5 stars

Ground News is the perfect News app!!!

Ground News is the perfect News app. It gives its users a big-picture view of how the news is reported across platforms. Once you are exposed to the blind spots in the reporting you can see the divide. This is the perfect app for those who want to stay informed and have more empathy for others.

January 8, 2024
Unprompted review
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Reply from Ground News

Thank you for your positive testimonial, Hashim. I'm so pleased to hear you think Ground News is the perfect news app and that it's providing a big-picture view of how the news is reported across the spectrum. We look forward to continuing to create the best experience possible and we couldn't do it without your support!

Rated 5 out of 5 stars

One of a kind.

I came across this app after search party and Johnny Harris. Ground News changed my life and hopefully it will remain as a primary source of my information in foreseeable future. I love the map feature in this app.

January 1, 2024
Unprompted review
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Reply from Ground News

Thank you for your positive feedback, Nikhil. I'm so pleased to hear that Ground News changed your life - that's quite the testimonial and we're so happy to hear this and grateful for your support. We look forward to continuing to improve the service for you and all of our readers!

Rated 5 out of 5 stars

A New Way to Approach News & Cut the Bias

Ground News is a phenomenal way to cut through the bias of ALL reporters and get to the reality of what's happening in the world. Before Ground News, I simply had to rely on knowing the bias of news reporting services and to rely on my knowledge of their tendencies to report or not report particular stories. Following world news from the USA was particularly difficult. Ground News does all that work for me -- and more. It is an easy compilation of the kinds of reporting that I want to see and need to see. It is presented in a format that is easy for me to filter through. I cannot recommend Ground News highly enough. They are really a miracle for people who want to keep up with what's happening in the world -- without the lens of reporters' biases.

December 3, 2023
Unprompted review
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Reply from Ground News

Thank you so much for your glowing review! We're delighted to hear that Ground News has made a significant difference in your news consumption experience. Your recommendation means the world to us, and we're committed to continuously improving to meet the needs of informed news readers like yourself. If there's ever anything you'd like to see or any feedback you have, feel free to share it with us at feedback@ground.news . Thanks again for your support!

Rated 5 out of 5 stars

Best tool on the market to keep you objective!

What this team is doing is so important. It has become such a chore trying to find the facts on a topic, and trying to remain party neutral. Sadly, that goes for non-political topics as well.

This App is well thought out and is a quality tool to see through the noise in the Media today. I especially love the "Breakdown" section. It helps me keep my biases in check. HIGHLY RECOMMEND!

January 2, 2024
Unprompted review
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Reply from Ground News

Hi James, thanks so much for your review! We're thrilled that Ground News is adding value to your news routine. If there's ever a way we can make the service even better for you, please don't hesitate to give us a shout at feedback@ground.news . Your support is crucial for the ongoing improvement of the platform!

Rated 5 out of 5 stars

The app fills a much needed role in…

The app fills a much needed role in today's society. We could all benefit from exploring the same story from different angles, in a world where social media teaches you to only ever accept one side, one perpetual echo chamber.

I found the premium pricing to be very reasonable, and I would recommend Ground News to anyone who's interested in exploring news coverage while challenging our natural biases.

January 3, 2024
Unprompted review
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Reply from Ground News

Thank you for sharing your review! We are happy to hear that you feel like Ground News is bringing value to your news diet. If there's ever anything we could do to improve the service, please let us know at feedback@ground.news . We are always co-creating the product alongside our community of mindful newsreaders.

Rated 5 out of 5 stars

Good news app, easy to use

Good news app, easy to use. A helpful tool to get a balanced view of news of the world.

December 20, 2023
Unprompted review
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Reply from Ground News

Thank you for the 5-star review! We're happy to hear that Ground News is helping you get a balanced view of the world today. We look forward to improving the service even more in the next year and hope you enjoy the coming updates!

Rated 1 out of 5 stars

As an engineer

As an engineer, I was spending too much viewing Ground, reading articles, and wasting time. I decided to subscribe to a lower level, thinking I would waste less time. When I subscribed to Pro from Premium, Ground.news never gave me credit for the remaining time left on my Premium subscription. Maybe their software in not written correctly, but in any case, their system will not allow me to even contact them because they blocked me. They still have my money and never issued me a credit and won't allow me back on the site. P.S. I use Edge for viewing.

December 29, 2023
Unprompted review
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Reply from Ground News

Hi Allan, thanks for contacting us here. We are are confused and concerned to hear about this situation, as our support team has not blocked any subscribers from contacting us or accessing the website. Please send us an email at feedback@ground.news or subscriptions@ground.news and we will respond promptly, just let us know that you are writing in response to your Trustpilot review so we can proceed with quicker action. It sounds like you encountered a bug when downgrading and our team would be happy to make it right. Typically we respond faster to these review channels but our team has been out for the holidays, so I hope we can get in contact soon to resolve your case.

Rated 5 out of 5 stars

An excellent tool for the well informed.

These days even the most well intended news outlets have bias. Ground News is an excellent tool for navigating the complex network of news sources in order to be a well informed consumer of information. A much needed app in a world saturated with conjecture.

December 21, 2023
Unprompted review
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Reply from Ground News

Hi Joe, thanks very much for your positive words. I'm glad to hear Ground News is a much needed app in today's world and we look forward to continuing to create the best experience possible for readers. Thank you!

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