I purchased the grounding sheet probably two years ago. It is the only bottom sheet I've used since then, and have noticed no benefit whatsoever. I was really looking forward to experiencing some po... See more
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Review summary
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Been using the sheet for maybe a year now. Fabrication is good, fits good. As for benefits, I can only trust that there are as I continue to have issues with aches, pains, and bought of insomnia whi... See more
I have used the product for over 4 years. After all of this time I neither liked nor disliked the product. Historically I have never had trouble falling asleep or waking up. While I liked the notion o... See more
I have 2 sets of your bed sheets, and several regular bed sheets. I have a sleep number bed as a good judge on how I sleep. Sadly I’ve really not seen a difference, not even a little difference in my... See more
Company details
Written by the company
Grounding represents a health breakthrough, an effortless lifestyle add-on with surprising, and often dramatic, healing results. A simple concept, yes, but a profound one.
Contact info
3.0
Average
738 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 1 week
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Horrid Customer Service
Horrid Customer Service
Won't reply to emails in a timely manner. Website claims they will issue a return label for returns, but nope. They make you send it back on your dime. Even though it's VERY clear on their website that they will issue a return label. Won't respond to emails until well past 90 day return policy deadline.
Responds well to customer inquiry emails, but once there's a problem, don't expect to hear from them.
I recommended them to several friends who ended up purchasing as well (before I had the return issues) but I will never recommend them again.
Still trying to resolve return issue, but again, no response to emails.
April 30, 2025
Unprompted review
Reply from Grounding Official
Dear Anne,
We’re very sorry to hear about your experience and truly appreciate you bringing this to our attention. It’s never our intention to make returns difficult or to delay communication, and we understand how frustrating this must be—especially after recommending us to friends.
We take your feedback seriously and are actively trying to locate your order so we can make this right. Since we don’t have enough details based on your first name alone, we’ve submitted a request for more information through the Trustpilot system. Once we receive your order number or the email address used at checkout, we’ll prioritize resolving this for you as quickly as possible.
Again, we apologize for the delay and inconvenience. We’re committed to making sure every customer is taken care of, and we hope to have the chance to regain your trust.
Best regards,
Grounding Official
The bedsheet I bought does not work
order #164810
Subject: Re: Grounding Sheet - Electrical Issues and Return Request
Dear Grounding Official,
Thank you for your response. I appreciate your willingness to help, but I need to clarify several points regarding the grounding sheet I purchased.
When connected to my standard UK outlet with the correct plug (as provided), the grounding sheet consistently causes my flat's electrical circuit breaker to trip. This happens immediately upon plugging it in, suggesting there is an issue with the product itself rather than my home's electrical setup. All other electrical devices in my home function perfectly without causing any circuit trips.
While you mention this issue hasn't been reported before, that doesn't eliminate the possibility that this particular unit is faulty. I understand that you want to troubleshoot, but I'm uncomfortable continuing to test a product that interferes with my home's electrical system.
Given these circumstances, I would like to return the product for a full refund. As the malfunction appears to be with the product itself and not due to misuse on my part, I believe it would be fair for your company to cover the return postage costs.
Regarding your previous email, I've checked my spam and junk folders, but cannot locate any response from April 30th. Perhaps you could resend that email directly to ensure I receive it.
I hope we can resolve this matter promptly and amicably.
April 30, 2025
Unprompted review
Reply from Grounding Official
Dear Maria,
Thank you for your feedback, and we’re sorry to hear about the trouble you've experienced.
We want to clarify that based on all previous customer reports—including those from the UK—this type of issue has not come up before. The grounding sheets are designed to be fully compatible with standard UK outlets, especially when used with the correct plug, which you’ve mentioned is in place.
We also want to note that the last email we received from you was on April 30th, and our team responded that same day. It’s possible our reply may have landed in your spam or junk folder, so we’d kindly ask you to check there as well. We’re more than happy to help you troubleshoot and get to the bottom of what might be causing this unusual electrical issue, which seems specific to your setup.
Please reach out again if needed—we’re here and ready to assist.
Best regards,
Grounding Official
Extremely Poor Customer Service!!
I purchased two grounding sheets from Grounding Official on March 31st. Unfortunately, I didn't see that I needed to change the size sheet on the 2nd one I ordered, so I received the wrong size. It has taken almost a full month, and I still do not have a return shipping label. They are now telling me that I have to pay for return shipping, even though it is not on their website. The website claims to provide a 100% refund. To have to pay shipping back to Germany is NOT a 100% refund! I have called and left voice messages four times, and written about six emails. No one has ever called back, and although I've received a few emails, they are few and far between. Based on the long wait times to get a reply and the fact that this issue is still not resolved, I give this company a 1-star review. I will never buy from them, nor recommend them ever again.
March 31, 2025
Unprompted review
Reply from Grounding Official
Dear Valued Customer,
We’re truly sorry to hear about the difficulty you've experienced and the delay in getting the support you needed. That’s not the experience we want anyone to have, and we completely understand your frustration.
We’ve requested more information through this platform so we can locate your order and assist you properly. Without specific details, we’re unable to take further action at this time—but as soon as we receive them, we’ll prioritize resolving this for you.
We appreciate your patience and your feedback, and we’re here to help as soon as we can confirm your order.
Best regards,
Grounding Official
Company will not refund/replace defective sheet
**UPDATE**
Your response is untrue, so I would also like to clarify a few things. This process started on 03/27, and I have done nothing but be responsive to what was asked of me to process my refund or exchange. I sent a video as requested on 03/27 and received a response that day that it was being forwarded to management. I sent an email on 04/01 inquiring how long the process generally takes. I received a response on 04/06 requesting that I try alternate grounding replacements. No video was requested in that email, and this was the final response to any of my inquiries. I replied on 04/07, stating that I had tried using multiple outlets as well as all the possible connectors, and asked what the next steps were; no reply. I would love to see your email logs and the email that was sent to me concerning this matter. Another email checking status on 04/10, and the last email on 04/16. Keep in mind, phone messages were being left in between and after the emails that were not responded to as well. There was no other choice but for me to contact my credit card company. What would you have done if you were receiving no response to multiple attempts via multiple channels?
I purchased a pillowcase and fitted sheet. I contacted Grounding Oficial to tell them order #162116 has been tested for both using a voltage meter, and the pillowcase is working, but the fitted sheet is NOT. Upon their request, we sent them a video showing this for proof. They were very nice and responsive, UNTIL I sent that video. It has now been over a month with constant calls, voicemail messages and e-mails to them and they will not get back to us AT ALL. They had no problem taking our money BUT they will not ship us a new fitted sheet OR refund us, despite their 90-day refund policy. If you have no issues with their products, you're in luck. If not, beware this is a shady company that does not stand by their products or policies.
Reference: Order #162116
March 18, 2025
Unprompted review
Reply from Grounding Official
Dear Diana,
We’re truly sorry to hear you’re feeling disappointed, and we want to take this opportunity to clarify a few things.
We absolutely stand by the quality of our products, and whenever a defect is confirmed, we always replace or refund without hesitation. In your case, we received your initial video and kindly asked for further testing (such as trying alternative grounding pin placements) to help us be 100% certain before proceeding. Unfortunately, we never received a follow-up video confirming the requested changes, which is necessary before we can issue a replacement.
Additionally, as you’ve already initiated a chargeback, we’re legally unable to process a direct refund while that case remains open. Once a chargeback is filed, the matter is handled between your bank and our payment processor, and we're unable to take further action on the refund from our side until the case is resolved.
As for communication, our logs show we responded to all of your inquiries between February 8 and April 11. If something was missed, that was certainly not our intention, and we’re happy to continue assisting you.
We’re here to help, and we hope we can still resolve this once the chargeback process is complete.
Best regards,
Grounding Official
They will not give our money back! Return policy no good!
They will not give our money back! Return policy no good!
My wife ordered a set of the grounding sheets. We opened the box and didn't even unpack the box and realized this was not for us. We immediately returned as quickly as we could to get our money back and 2 months later we still have not been credited back our money. All they do is send back an e-mail stating that something is wrong with their system and we need to be patient. I called the only number listed, (855) 533-0386 and message says to leave a message and they will return your call. Nobody will ever call me back. Seems like they are waiting until 90 days are up and then they will tell us we are out of luck. DO NOT BUY UNLESS YOU CHECK WITH SOMEONE ELSE THAT HAS THESE!! YOU WILL NOT GET YOUR $157 BACK!!! Our order number was 161658.
Date of experience: February 04, 2025
February 4, 2025
Unprompted review
Reply from Grounding Official
Dear Lynn,
Thank you for bringing this to our attention, and we truly regret any frustration caused during your return process.
We want to assure you that your return has been successfully received and verified, and the refund has already been processed to your original payment method. Please allow a few business days for the transaction to reflect, depending on your bank.
As a company committed to transparency and fairness, we have a dedicated team that carefully handles all returns to ensure each item is properly inspected and logged before a refund is issued. This process, while thorough, can occasionally take longer than expected—especially during periods of high volume—and we truly appreciate your patience along the way.
We understand how important timely communication is, and we’re actively working to improve both our systems and response times to prevent this kind of delay in the future.
Again, we’re very sorry for the inconvenience and thank you for giving us the chance to make this right.
Best regards,
Grounding Official
Grounding Works
Grounding works, and these sheets changed my life. If you are in pain, try these. They worked for me, so I purchased them for my Mom; they were life-changing for her, too. We both had results after just one night. I will NEVER be without these. Of course, it depends on the cause of the pain, so they might not work for everyone, but these are not a scam. I hope they work for you as great as they were for me!
June 4, 2024
Unprompted review
Reply from Grounding Official
Dear Susan,
Thank you so much for your heartfelt review. We're truly moved to hear how much grounding has impacted both you and your mom. Stories like yours are exactly why we do what we do—bringing real relief and better sleep to people who need it most.
You're absolutely right—results can vary depending on the individual and the source of pain, but we're so glad it’s been life-changing for you. Thank you for trusting us and for sharing your experience with others.
Wishing you and your mom continued comfort and wellness always.
Best regards,
Grounding Official
Poor quality and deceptive website wording
I don't recommend this company and strongly question their integrity. I ordered a set of sheets and a pillowcase on 3/7, noting the "90-day money back guarantee" and figured I'd try them out. When I placed the order, the checkout page noted that I had "Express shipping" of 5-7 days. After about 8 days I still didn't get my order; when I reached out, they said they "understood my confusion" but that "the total expected delivery time is typically 14-16 days from the date of your purchase, depending on your location." So that was the first red flag.
When I finally got my sheets (2 weeks after ordering), they felt very cheap and low quality. They wrinkled badly after following the washing instructions. My husband and I tried sleeping on them for several nights, and they were not breathable at all, nor did they help our sleep. They note under their refund policy "We have a 90-day risk-free return policy, which means you can return your order for any reason during the 90 days after delivery. To start a return, you can email us. We’ll send you a return shipping label and instructions on how and where to send your package." However, when I reached out to get said shipping label, they told me that shipping labels are only provided for customers that request to cancel within 24 hours after placing the order. I looked into it, and the cost to ship the sheets back to Germany is $90 at minimum. This is over half of what I paid for them! When I voiced my concerns that their wording is deceptive, they stated "We acknowledge that the wording on our website may not have been as clear as it should be, and we truly regret any misunderstanding this may have caused." Basically, too bad so sad.
Final red flag - I published a 2 star review on the quality of the sheets, and it was never published to their website. If you look at the reviews on their website, there are ZERO reviews of 3 stars or under. It's quite obvious that they don't publish those - yet another red flag.
I highly recommend purchasing from another U.S. based grounding company - this one has very low honesty/integrity. They acknowledge that their wording is deceiving but certainly aren't changing it. I'm hoping that in writing this review, I can save others from making the same mistake I did...now I'm stuck with poor quality sheets that are not comfortable, nor do they produce the results as claimed.
March 26, 2025
Unprompted review
Reply from Grounding Official
Dear Elizabeth,
Thank you for taking the time to share your experience. We’re truly sorry to hear that your order didn’t meet expectations, and we appreciate the opportunity to respond to your concerns with full transparency.
We want to sincerely apologize for the confusion around the shipping timeline. Our express shipping refers to the transport time itself, which typically takes 5–7 business days once the package has been dispatched. Processing time before shipment can take an additional 1–2 business days.
The information you received from our customer support agent—stating a 14–16 day delivery time—was incorrect. That was a case of miscommunication, and we have since notified the representative involved to ensure this misinformation is not repeated in the future. We’re also reviewing how this is presented at checkout and in follow-up emails to make sure our customers receive clear and accurate delivery expectations.
We’re sorry the grounding sheets didn’t meet your expectations in terms of material and comfort. Our sheets are made with a natural cotton and silver fiber blend, designed specifically to provide conductivity for grounding. As a result, they can feel different than traditional sheets and may wrinkle more easily since we avoid using chemical wrinkle treatments that could interfere with conductivity. We recommend low heat drying and removing promptly from the dryer to reduce wrinkling.
We also understand that breathability is subjective—what feels warm or light to one person may not feel the same to another. While many of our customers do report improvements in sleep, we completely respect that not every product works the same way for everyone.
We never filter out honest customer reviews. All submissions go through a basic moderation process to filter spam, profanity, or unrelated content, but we do not remove reviews based on rating. If your review wasn’t published, it may have been caught in our spam filter unintentionally. We’re looking into this and will ensure your feedback is posted appropriately.
Elizabeth, we are sorry that this experience left you feeling disappointed. It’s never our intention for a customer to feel misled or unheard. While this situation didn’t go as we hoped, we truly appreciate your patience and the time you took to share your experience. Your feedback has already led to internal improvements in both communication and clarity of our policies.
If there’s anything further we can do, please don’t hesitate to reach out—we’re always here to help and to make things right when we can.
Best regards,
Grounding Official
Checkout process
I was not happy about the end of the checkout process. It automatically added another sheet to my cart. I didn’t realize I needed to decline this u til the order was placed. I emailed customer service to ask for a refund on one of the sheets and haven’t heard back about that yet.
March 19, 2025
Reply from Grounding Official
Dear Jessica,
We want to clarify a misunderstanding regarding your checkout experience. Our system does not automatically add extra items to a customer’s cart. Based on our records, the reason your order included two sets is that you manually accepted an upsell offer during checkout. This is an optional feature designed to provide discounts on additional items, but it is never applied automatically.
Regarding your email inquiry, we received your message on March 18 at 11:04 AM and responded on March 19 at 5:56 AM. Please check your inbox, including spam or junk folders, as our response was sent within a reasonable timeframe.
To ensure a smooth resolution, we have already removed the extra set from your order and processed your refund accordingly. If you have any additional questions or need further assistance, feel free to reach out—we’re happy to help!
We appreciate your understanding and your support.
Best regards,
Grounding Official
I'm a big believer in grounding
I'm a big believer in grounding, but all these gadgets always seemed a bit odd to me, so I was pretty skeptical. But this winter, I though, why not? I decided to try the sheet, since grounding outside isn't exactly an option when the ground is frozen. I've got to admit, I was wrong, the sheet feels just as effective if not better and the convenience is unbeatable. Honestly, I'm really glad I gave it a shot!
Eliz
March 17, 2025
Reply from Grounding Official
Dear Elizabeth,
Thank you for sharing your experience! We totally understand the skepticism—grounding gadgets can seem unusual at first. But we’re so happy to hear that the sheet has been just as effective (if not better) for you, especially during the colder months. The convenience really does make a difference!
Wishing you many more restful nights ahead.
Best regards,
Grounding Official
Beware! No return possible
Order # 157972 January 15/25
I tried to return my order as soon as I received it as I changed my mind and was told I had to pay to do so. Paid $76 to return to address they gave me in Germany. Luckily I got tracking number which said item was refused. Let company know Feb 21 and they just keep apologizing for delay with refund. No explanation as to why it was refused. Received the sheets back a week ago. Let the company know through email (phone calls not answered) that I don’t want them, want refund and no response. So now I’m out the $76 and cost of sheets that I don’t want. Definitely no 90 day return policy. Beware!!
January 15, 2025
Unprompted review
Reply from Grounding Official
Dear Debbie,
We sincerely appreciate your patience and understand your frustration regarding the return process. To clarify, we were waiting to verify your return before issuing a refund, but unfortunately, for reasons beyond our control, the package never reached us and was instead sent straight back to you.
To rectify this situation, we kindly ask that you do not attempt to return the sheets again, as they may be returned to you once more for unknown logistical reasons. Instead, please keep the sheets as a gift from us, and we have already processed a full refund for your order.
We truly stand by our product and encourage you to give the sheets another try. Grounding is scientifically backed, with countless studies showing its ability to reduce inflammation, improve sleep, and promote overall well-being. Many people initially skeptical have experienced noticeable benefits after consistent use, and we would love for you to see the difference for yourself.
Thank you again for your patience, and we apologize for any inconvenience this has caused. Please feel free to reach out if you have any further questions—we are happy to assist.
Best regards,
Grounding Official
Fraudulent company
They received my return in January and still no refund. They keep responding to my email that the refund is coming. Horrible company
January 1, 2025
Unprompted review
Reply from Grounding Official
Dear Patt,
We have received your return and have already processed your refund. Please check your bank account to confirm if the amount has been credited back.
If you don’t see it yet, it may take a few business days to reflect, depending on your bank’s processing time. Let us know if you need further assistance—we’re happy to help!
Best regards,
Grounding Official
I have not had a good experience with…
I have not had a good experience with this company. Their responses have been either slow or they have given me the silent treatment. So far they have been unwillingly to let me know if I will receive a full refund.
As an addendum, I have also noticed that the company does not show any reviews on their website in the 3,2,1 ⭐ starred responses, so this is something that I will keep in mind for future shopping on other websites.
Invoice #146386
March 1, 2025
Unprompted review
Reply from Grounding Official
Dear David,
We’re sorry that you feel this way. Based on our records, since October 29, 2024, our customer support agents have had ongoing email communication with you, and every question has been addressed. The only unanswered email is the one you sent today, and we are responding to that now.
To clarify, yes, we issue a full refund for all eligible returns. If you would like to proceed with a return, we previously provided the return instructions last year for a full refund. Please refer to that email, or let us know if you need us to resend the information.
We appreciate your patience and are happy to assist you further.
Best regards,
Grounding Official
Unhelpful
I "lost' the small plug that comes with the sheet - this is the response from the company
"I understand your concern, and I sincerely apologize for any confusion. Since we are unable to offer a replacement, we recommend purchasing a new grounding bed sheet."
Bed sheet more than US$100 - small plastic plug a few cents!!
So here is how the company can do better:
Firstly include a spare - its not an expensive item
Secondly send a replacement
Suggesting any customer buys a whole new sheet for the loss of a plug is unhelpful, inconsiderate and damaging to the environment.
February 16, 2025
Unprompted review
Reply from Grounding Official
Dear Jena,
We sincerely apologize for the misunderstanding and the incorrect information provided by our customer support representative. You absolutely do not need to purchase a whole new grounding sheet if a plug is lost. We sell replacement accessories separately, so missing or damaged parts can be easily replaced without buying an entirely new set.
You can find the replacement plug here:
🔗 https://groundingofficial.com/collections/all/products/adapter
Regarding your suggestion to include a spare plug with every order, we have carefully considered this in the past. However, 99.9% of customers never lose or break their accessories, so adding extra plugs to every order would create unnecessary waste—both financially and environmentally. While the cost of a single plug may seem small, multiplying that across thousands of orders results in significant material waste.
That said, we truly appreciate your feedback, and we deeply regret the miscommunication from our support team. We will ensure that our representatives are properly informed so this issue does not happen again. Thank you for bringing it to our attention, and we appreciate your understanding!
Best regards,
Grounding Official
Complete silence after ordering
Updated on 04/29/25. I decided to return my sheets because I still haven’t seen any effects. When I contacted the company (4 or 5x) I finally received 4 emails with a form letter telling me where to send my sheets. However, their website return policy says they will send me a return label and and guarantees a 100% money back guarantee. They even state that they realize buying on line can be daunting but there is zero risk with this company. Except they didn’t send me a return label and they want me to ship my order back to Germany (from the US) at my expense. This doesn’t seem risk free and it certainly isn’t honest in that they didn’t send the return label. I feel certain that they will drag this out until I am outside of my return window.
I’ve received my sheets and pillowcases. I have seen absolutely zero benefit so far. And I have contacted the company three times since I receive them to ask questions and I have heard zero response. during the ordering process they were very responsive. Since then, crickets. I highly doubt I could ever actually return the sheets with their 90 day guarantee.
Update: after writing this review, the company reached out to me. I had left 2 emails and 1 VM so it would be hard to believe they were just missed and it is a bummer a negative review is what it took. I am glad to hear the return window is 90 days not 30 as I had previously thought. Still no noticeable changes in my sleep or other areas but the company said this could take a while.
February 10, 2025
Reply from Grounding Official
Dear Amy,
We sincerely apologize for missing your emails. We want to assure you that this was not intentional, but simply human error. Unlike automated responses, we rely on our dedicated customer support team, and while they do their best, mistakes can occasionally happen. That being said, this is no excuse, and we truly regret any frustration this has caused.
Since then, we have replied to your email with detailed answers to your questions and hope this clears up any concerns. Additionally, we have provided a full explanation of our return policy to ensure transparency.
Please let us know if there’s anything else we can do to assist you. We truly appreciate your patience and understanding.
Best regards,
Grounding Official
Wish I would’ve read these reviews…
Wish I would’ve read these reviews before buying.
I saw they had a return policy thinking I could try it without worry since there were so many options online. Tried it and want to return it. First they wanted a picture, fine, sent. Then they sent me a German address for return despite shipment received from New York. The website says they’ll send a label but they said I need to send them the delivery confirmation number. Apparently it’ll cost me $170 + (usps price, ups was more) to return a $90 sheet. This is ridiculous and a scam if I’ve ever seen one. Wasn’t going to post negative since it didn’t work for me but since the company is obviously not truly accepting returns, the negative is them. The sheet obviously works for some but did nothing for me and my husband (except felt like I static shocked everything).
Update- they’re emailing me about the return which I appreciate.
February 12, 2025
Reply from Grounding Official
Dear Rebecca,
We’re sorry to hear that you weren’t satisfied with your grounding sheet, and we appreciate the chance to address your concerns.
To clarify, the reason we requested a photo was simply to ensure the item was in returnable condition before processing the next steps, which is a standard practice for many companies.
Regarding the return address, while our fulfillment centers operate in multiple locations (including New York), our returns are processed in Germany, which is why the return instructions were provided for that location.
We have sent you an email addressing your return options in more detail, so please check your inbox for further instructions.
We want to assure you that our company is not a scam, and we take customer feedback seriously. Grounding has helped thousands of people worldwide, though we understand individual experiences may vary. Some users notice benefits immediately, while for others, it can take longer. In some cases, electrical grounding setup errors (such as ungrounded outlets) can affect results, so we encourage checking all connections for proper conductivity.
We appreciate you giving it a try, and if there’s anything we can do to assist further, please let us know.
Best regards,
Grounding Official
Poor Quality & Frustrating Return Process
I was excited to try this grounding sheet, but unfortunately, it didn’t work as expected. One of the snaps where the grounding wire connects was missing, which may have affected its functionality. Even when using one of the functional snaps, I didn’t experience the benefits I had hoped for.
When I contacted customer service about returning the item under their 90-day policy, it took them several days to respond. When they finally did, they said I had to pay to ship it back to Germany—even though it was originally sent from California. I asked for a prepaid shipping label but never got a response. In the end, I had to dispute the charge with my credit card company, and I’m still waiting on the outcome. I wouldn’t recommend this product unless they step up their quality control and make returns easier.
February 2, 2025
Unprompted review
Reply from Grounding Official
Dear Richard,
We sincerely apologize if our response time did not meet your expectations. As of today, we have replied to your email, and we want to assure you that your concern has our full attention.
The missing snap you mentioned is extremely concerning to us, as it does not reflect the high-quality standards we uphold. We also regret that this issue was not identified and addressed in your initial communication with us. However, we want to make it very clear that in any rare case where a customer receives a defective product, we have always replaced the item and will continue to do so.
To make things right, we will be sending you a replacement and encourage you to give the sheet another try. Grounding is backed by scientific research, showing its effectiveness in reducing inflammation, improving sleep, and promoting overall well-being. If you haven’t already, we highly recommend double-checking all connections from the outlet to the bedsheet, ensuring that:
1. The outlet is properly grounded (use the tester provided).
2. The cord is securely attached to the snap connection.
3, There is direct skin contact with the sheet for best results.
We truly appreciate your patience and the opportunity to make this right. Please let us know once you receive the replacement, and we’d love to hear how it works for you!
Best regards,
Grounding Official
I needed to replace the grounding wire…
I needed to replace the grounding wire that plugs onto my fitted bedsheet, as my Kitten had been chewing on it & left it in 4 pieces. I enquired about it on the website & they were very prompt with a reply & emailed me a direct link to purchase a new one. I was very happy with the fast & friendly service.
February 8, 2025
Unprompted review
Reply from Grounding Official
Dear Ian,
Thank you for sharing your experience! We’re so glad we could assist you quickly in replacing your grounding wire—though we’re sure your kitten had a fun time with it!
It’s great to hear that our team was able to provide a fast and friendly service. If you ever need anything else, don’t hesitate to reach out. Wishing you many more nights of restful sleep (hopefully with fewer chewed-up wires)!
Best regards,
Grounding Official
False Marketing Practices
Grounding Official is guilty of marketing fraud. They promised a 90-day risk free timeframe for the king size earthing bed sheet that I purchased on 12/24/2024. Their website states the following exactly: "We have a 90-day risk-free return policy, which means you can return your order for any reason during the 90 days after delivery. To start a return, you can contact us at supportatgroundingofficial.com. We’ll send you a return shipping label and instructions on how and where to send your package." (For some reason, Trust Pilot doesn't allow one to enter an email address)
In any event, on 1/17/2025, having received no benefit from the product, I requested a refund at the company's contact email. After numerous attempts, someone finally indicated that I could ship the product to Germany. So, I sent them a message asking for the "return shipping label" per the language on their website. They have refused to provide the label although I have followed up many times and showed them copies of their policy. I also have a screen print of the policy.
I wrote a negative review on their website but it never got posted. No surprise there. It looks like they don't post the reviews regarding their deceptive marketing practices but fortunately Trust Pilot does.
December 24, 2024
Reply from Grounding Official
Dear Cheryl,
Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience you’ve experienced with our return process. At Grounding Official, we strive to provide exceptional customer service and uphold our policies as stated, and we regret that we fell short in this instance.
We understand that you reached out on 1/17/2025 regarding a return for your king-size earthing bed sheet, and we acknowledge that the process has not been as smooth as it should have been. As part of our 90-day risk-free return policy, we are committed to ensuring a hassle-free experience for our customers, and we deeply regret that this was not your experience.
We have reviewed your case and are committed to resolving this matter promptly. Our team has reached out to you directly via email with a solution to address your concerns. Please check your inbox (and spam/junk folder, just in case) for our message.
At Grounding Official, we are proud to offer products backed by scientific research and the experiences of millions of happy customers who ground daily and report benefits such as improved sleep, reduced stress, and enhanced overall well-being. Grounding, or earthing, has been studied extensively, with research published in peer-reviewed journals demonstrating its potential to reduce inflammation, improve circulation, and promote relaxation.
That said, we understand that individual experiences may vary. If you feel the product did not work for you, there could be several reasons, such as:
Inconsistent Use: Grounding benefits are often cumulative and may require consistent use over time.
Environmental Factors: The effectiveness of grounding can depend on factors like the type of flooring in your home or your proximity to natural grounding surfaces.
Individual Differences: Everyone’s body responds differently, and some may take longer to notice the effects.
We encourage you to explore the research and testimonials from our community, as many have found grounding to be transformative. However, we also respect your experience and are here to support you in finding a resolution that works for you.
If you have any further questions or need additional assistance, please don’t hesitate to reach out to us directly at support@groundingofficial.com. We are here to ensure your issue is resolved to your satisfaction.
Thank you for your patience and understanding as we work to make this right. We value your feedback and are committed to improving our processes to better serve you and all our customers in the future.
Best regards,
Grounding Official
RETURN POLICY IS NOT TRUE
I tried to return the sheet as per the website policy and they are refusing to send me a shipping label. They keep copy and pasting info from previous emails and refuse to honor their return policy.
It has been a horrendous experience.
I was going to re-order as all that is wrong is I ordered the wrong size. But I will never deal with them again. It has been emails back and forth and no reconciliation or effort on their part to fix this.
January 9, 2025
Reply from Grounding Official
Dear Tamara,
We sincerely apologize for the frustration and inconvenience you experienced. After reviewing the situation, we have resolved the issue and sent the resolution details to your email.
We’re truly sorry for the miscommunication regarding the shipping label and for any confusion caused during our email exchanges. Please know that we value your feedback and are committed to making things right.
If there’s anything further we can assist you with, please don’t hesitate to reach out. We hope this resolution restores your confidence in us.
Best regards,
Grounding Official
I received a mat from a high school…
I received a mat from a high school friend. When I first put my feet on it body memory flashed me back to childhood when we played barefoot outside. It was interesting because if I were to guess I would have thought the cellular memory would have jumped back to high school when we camped and lifeguarded all summer. She said her mat helped her and since my son has a similar problem, I just bought the sheet for him. I’m looking forward to healthier days ahead for us all!
January 23, 2025
Unprompted review
Reply from Grounding Official
Dear Jaine,
Thank you for sharing your touching experience! It’s amazing how grounding can evoke such strong and beautiful memories of playing barefoot outdoors as a child. We’re so glad to hear that your friend’s mat made such an impression on you and inspired you to get the grounding sheet for your son.
We hope the sheet brings healthier and brighter days ahead for both of you. If you ever have any questions or need assistance, feel free to reach out—we’re here to help!
Best regards,
Grounding Official
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